ezyVet

Kommentare: We have captured a lot of "missed" charges with ezyVet and that is always a positive!!! It has also improved our efficiency and I no longer have days of unfinished charts on my desk. I enjoy the software and am happy.

Vorteile: Overall I love the software, once we have customized it for what we need it helps myself and my team be more efficient, miss less charges, and have more detailed records. I am very pleased with the transition and feel that we made a great choice switching from IntraVet. I can easily access the software from anywhere, including my phone or tablet at home in a pinch and feel very comfortable with the security that they offer. We can easily email or text clients directly from the software, so it cuts down on time sucking procedures where we had to print items out, scan them and then email or fax to the client.

Nachteile: I have very few pet peeves, the biggest being that there is no "minimum" pricing for medications. This is problematic for many of our injectable medications and we had to create a lot of extra codes based on weight classes for certain meds to make sure that pricing was fair for all weight ranges. There has been a feature request for this since before we changed software and I do not feel that it would be hard to implement.

Kommentare: Well... The trainers were the perfect pair for our practice. They were patient and informative the whole week they were here and made the whole experience from the set - up to the delivery so much easier. So far the customer service has been great.

Vorteile: After checking out several cloud-based softwares, traveling all over Arizona to see them all in action and doing all the demos... we finally decided on Ezyvet. We did not make the decision lightly as we have been down this road before only to be very disappointed in the software. I loved the ease of the training and how fast we all learned the system. This is our 3rd software change in 20 years and I am happy to say that the transfer to ezyvet was by far the smooth and easiest! The training was key! We are more efficient in everything we do. We all love that this is a cloud/web-based software that we can easily take it on the road as well as finish up charts at home if needed. Our "on call" emergency techs love that they can look clients up at home to help them with questions on medications etc. Top it off with Smart Flow Sheet and WOW it is awesome! We have really enjoyed the software and feel its just only going to get better.

Nachteile: There are a few minor difference in this software that we are not used to. There are some minor changes (or add ons) that I would suggest, however there is a place on the HELP tab where you can put in changes and have them voted on and possibly added. But nothing that I haven't been able to work through or find another way.

Kommentare: I have really enjoyed working with the people at Ezyvet. Their customer service has been superior. Their software has helped us treat and track patients better. We've been able to reduce losses from missed charges. We've been able to see what makes us money and what doesn't. It's made a huge difference in my IT stress. I would recommend this software to any clinic of any size.

Vorteile: The customer service is second to none. Anytime day or night, you can get someone that can help. They are able to walk you through problems quickly. The system is very reliable. We don't need customer service often, but when we do, they are quick, helpful and friendly. The software is easy to use. New employees are quick to catch on how to use it. Some things are called different since it's out of New Zealand. It doesn't take long to figure it out. The layout is intuitive. The tabs are easy to move through. Integrates with different lab equipment and white boards. No one has to go back and enter lab results. They automatically drop into patient records. This saves a lot of time and effort. Records are permanent. Even though changes can be made, there is always a log of what changes were made so you can use them in court if needed. No updates required. The software is constantly updated and online so you don't need to keep upgrading servers. The cost of the software use is less on an anual basis than the service contracts with other companies.

Nachteile: Terminology is different. This is really minor and it's easy to get used to.

Kommentare: Overall our experience with ezyVet has been amazing. It was the best decision we made overall to expand our practice, profits, and ability to practice better medicine!

Vorteile: The thing I like the most about this software is the ability to edit most anything you need to fit your practice needs. For example when adding an appointment to the schedule, you can set up the appointment to start billing for that type of exam. Traditionally, when a Technician or Assistant loads an exam room and takes history, this software allows you to create "Clinical Templates" that you can name for example; Canine Annual, Limping, ADR, HBC, Vomiting, Diarrhea, etc. This allows the tech to select the correct template to ask the question that the doctor wants to know. This minimizes missed information when taking a history and also allows you to practice better medicine by making suggestions to the pet owner. Our canine annual exam is set up to ask all the questions you typically would ask but adds in things like "Would you like to vaccinate for Lyme today" and "Did you know that 1 in 9 Adults have some abnormality in their annual screening labwork results?"
Adding these questions increased our compliance tremendously! We used to only sale about one tray (25) of lyme vaccines a year before ezyVet. Now we are rolling through that in a month easily!!! This is the same for FELV, Lepto and annual screening panels.

Nachteile: The only thing that really isn't so easy to use for us is the reminder card system. It took us a while to understand how to set them up to generate correctly. The true downside is I have to print them out and mail the post cards myself daily. No one has integrated yet to do your postcards for reminders. This isn't a big deal in the grand scheme of things. As a side note the software does allow you to easily email reminders but our client base really likes the post card method.
Also, occasionally ezyVet has to merge servers and the software will be unusable for about 10 minuets while this occurs.

Kommentare: Support has been very powerful, immediate responses are common, live help is readily available and glitches no matter how obscure are tackled in a systematic manner and resolved to my satisfaction. There is a strong sense that this company wishes to hear from you to improve their product and actually recognizes the benefit this has to all users in the future. They have delivered on all promises made and have continued to earn our respect beyond the completion of the initial sales period. Their ability to have integrated with many partners reflects their standing in the community and the mutual respect that other veterinary system vendors have for the developers at ezyVet. I would say this is unique and outstanding.

Vorteile: The software was highly customizable to allow for us to operate in the manner we decided rather than having to bend our needs to fit software. Robust integration with both in-house and third-party equipment/software eliminating duplication of patient entry efforts and potential errors.
Having reviewed all of the current available software options none provided simplicity of comprehensive record review and record completion, record writing has actually become enjoyable. Specific entries, results and actual radiographic/ultrasound images are either visible or one click away.

Nachteile: My initial review in the early evaluation stages left me feeling too much information was displayed, however rapidly as you use the software your view of what may seem to be ancillary information can either be switched off or is ignored until you actually do wish to use it. Once experienced you will find having a broad amount of information available in one screen highly efficient, such that you can readily identify all components of medical history/treatment as well as have communications available, diagnostic images and immediate visualization of owner details/contact phone numbers, with only one click to access options to document communication, send clients email or text.