Cornerstone Software

Best Veterinary Software hands down.

Kommentare: Cornerstone is very user friendly and well-organized. I have been using this soft ware for the past 7 years and have loved it more than the other two softwares I used at other clinics before this. There are so many easy to learn shortcuts that make daily medical record keeping easier. I

Vorteile:

My favorite feature is the integration between their labwork machines and outside Idexx labs straight into patient files.

Nachteile:

There are a few features that require a right click and drop down menu that I feel would be better set to just a double click. My complaints are few!

Idexx Review

Kommentare: overall very good veterinary diagnostics system

Vorteile:

very efficient to enter patients details easy to use

Nachteile:

the pipets and the display as well as the syncronizing

CornerStone

Kommentare: Awful from the price to the product. I wouldn't recommend this product for anyone.

Vorteile:

Nothing. I find this software archaic and out of date. I do not find any features useful with this product

Nachteile:

The reports. There is no way to specify the dates you would like to run reports for. This is a huge problem when it comes time for accounting to be done.

Cornerstone Review

Kommentare: Once you get the hang of cornerstone, it is easy. It is a outdated slower software program.

Vorteile:

I loved that it directly integrates with IDEXX diagnostic tools and lab services, streamlining lab test submissions and results retrieval.

Nachteile:

Slow performance, especially during peak usage hours. Less user friendly.

Great program, need better customer service

Kommentare: We have been a CS client since 1999 and while we love it, we have hated it at times. The system itself is great, customer service can be lacking. It has so many wonderful features but until recently they were like easter eggs and you had to find them and teach yourself how to use them. It is a great program with lots of functionality to improve daily workflow.

Vorteile:

Very robust system that can really help work flow if you use all of its features.

Nachteile:

While it is a robust system, Idexx doesn't do a great job at showing you all of their features and training how to use them. Especially for existing clients.

Cornerstone is terrible, avoid at all costs

Kommentare: Terrible. It does not communicate with our lab machines, it does not communicate with our ICU treatment software, I waste literal hours staring at it waiting for it to load just so I can enter charges.

Vorteile:

Nothing. It is honestly difficult to think of one good thing to say about Cornerstone. Nothing is intuitive, nothing is user friendly, everything seems to be designed to make it as difficult as humanly possible.

Nachteile:

Everything. I genuinely hate everything about it, although if I had to pick my top one, I suppose it would be how intolerably slow it is. Everytime I click on anything, or open a new window, it freezes for a period of time ranging from 5 seconds to 5 minutes depending on the day.

Visually appealing, great reports

Kommentare: Worked as interim HM at clinic that had cornerstone, took awhile to learn even basic thinga within system. Hard to schedule training

Vorteile:

Visually appealing, robust reporting system makes figuring out doctor production easier

Nachteile:

Doesnt allow corporate to access reports, have to physically send of month reports which adds time to month end

Great Diagnostic tool/great support options

Kommentare: Used daily and for many different reasons, great diagnostic tool with fast reporting

Vorteile:

Integrates seamlessly with PIMS, great support system, many different labwork options

Nachteile:

System seems to go down occasionally and needs to be reset

Cornerstone is a must have

Kommentare: My overall experience with Cornerstone has been nothing but exceptional, from customer service to technical support and everything in between!

Vorteile:

Cornerstone is very easy to work with compared to other veterinary software databases.

Nachteile:

Sometimes there are glitches and software will freeze.

Cornersrone use in ER Vet Specialty Setting

Kommentare: Overall cornerstone is basically all I've ever known so I give it at 7 and a half out of 10

Vorteile:

Cornerstone manager's patient files quite well it's easy to find as long as you learn the KEY strokes the program Needs you to learn in order to make the use of it easier

Nachteile:

Having to attach records from another hospital and how they're presented and how you have to access them is kind of difficult but it's manageable once you get used to the program

Easy to learn but can be slow

Vorteile:

The ease of use was very nice! It was easy for new members to catch on and learn.

Nachteile:

The software was often very slow and lagged for us.

HRAR cornerstone

Vorteile:

Integrated with our online pharmacy. Relatively easy to learn

Nachteile:

Have to "buy a seat" with each additional computer, expensive. More expensive than Avimark. Cannot have alerts that [sensitive content hidden] cannot see. Glitches

The best practice management for business oriented practices out there

Kommentare: I am a power user of Cornerstone and am currently running it in five practices. Without a doubt, it was a great choice for us when we changed practice management software several years ago. The ability to integrate our lab and digital imaging is outstanding-no missed charges, all information immediately available in the correct patient chart, improved work flow and efficiency, and the ability for doctors to choose the format that they prefer for viewing results. I also really appreciate the customer support-I am the general manager as well as the network administrator, and being able to have any staff member call in to get a problem solved rather than waiting for me is very helpful. Support is respectful and very helpful to our team. We are also making great use of the learning center and the more advanced Cornerstone training programs. The reports and the Performance Tracker feature are extremely useful in managing the business side of the practice-you can really decide what level of information you want and go find it. The reports also provide a great deal of data about our clients and patients which helps us provide the care and services they want and value. The integration of Pet Health Network Pro for client communication is great-we really like the reporting features and communication options there as well. For me, the ability to have all of this technology easily integrated with one point of contact and one point of accountability has also been much more efficient than trying to deal with multiple providers as I have in the past. The only real negative with Cornerstone is all those features can also make it feel very complicated. It does require a commitment to training and to learning about the program to make it work well in your practice-but when you think of that database as the goodwill value of your practice, taking the time to manage it effectively is absolutely crucial for the long term success of your business. Some folks may find they don't need the integration or firepower, and Cornerstone may not be the best option for them as it is more expensive than some of the other options. However, I don't think it can be beat for the integration and reporting capabilities.

Vorteile:

The strongest features are the ability to integrate lab, digital imaging, and client communication within one program. The report features are very good as well. Tech support has been great, and long hours of operation are very helpful as we operate extended hours.

Nachteile:

Set up can be complicated and it requires a commitment to ongoing education about the program. Staff training is very important.

Easy to use, updates needed

Kommentare: We often have IT problems, and Cornerstone support is very quick to blame issues on security settings on the server and router.

Vorteile:

There are numerous different ways to do things in Cornerstone which makes it user friendly. Cornerstone appears to be one of the more popular programs available. Using Cornerstone PDF to save records, etc. is much easier than using Adobe.

Nachteile:

Cornerstone seems to be one of the slower practice management programs to offer newer features. The updates do not seem to ever go smoothly, but the new features and updates are exciting when they do come out. Reports are cumbersome. I wish there was a spot to make notes about clients that aren't specific to each patient. Call backs could be updated so that the communication shows in the patient chart.

LOVE IDEXX!!!!

Kommentare: I wish the clinic I was at now could afford Cornerstone, I miss using it everyday. It made my life so much easier and more efficient

Vorteile:

Cornerstone can look intimidating, especially those new to VetMed. But it’s actually a lot easier than it looks. There are so many useful features to the program. One thing that I love is the Patient Visit List and how only ONE person can access it at a time. If someone else tries it says that it’s being accessed. I love the ability to “finalize” a note, which means no one else can go in an change something. Believe it or not but people can twist your words around, and with that feature they can’t. You can always go in later and add additional information to the bottom of the note, but it says it’s an add on, when it was added and who added it. LOVE. Scheduling appointments is also a lot easier than it looks, and while scheduling the appointment you can see what the patient is due for. The color coding on things that are due, coming up due, and current is a life saver. I also love the convenience of how easy it is to access IDEXX labs from the software.

Nachteile:

Honestly nothing, I haven’t found a feature that I find unhelpful. There are so many of them, which can seem overbearing, but helpful.

Great vision, substandard implementation

Kommentare: I have been using Cornerstone for about 10 years now. It is a very powerful program but is a daily source of frustration for us. The program has a checkered history- it started life as a diet calculator, but then features were bolted on over the years until it is now a full-blown practice management system with support for digital radiography, inventory management, medical notes, the works. Unfortunately this haphazard development history shows: the program is inconsistent in operation from one screen to the next, and many parts of the program don't work well with one another. Also, and perhaps most frustratingly, bugs do not get fixed: updates contain new features and new bugs, but old bugs are rarely fixed. Here's an example: there is a rounding error in the quantity on hand calculation that occasionally makes it impossible for certain inventory quantities to go to zero. Even entering zero manually does not set the quantity to zero. Unfortunately it is impossible to move an item to a new location if the QOH is not zero - a step necessitated by a design error in the program that I won't go into - so one has to contact customer support, have them remotely connect to the server, and edit the data using database tools. This needs to be done every few months. Some features are extremely hard to use - for example, simply selecting a lot number for a vaccine requires 3 windows, 7 clicks, and one double-click on a non-obvious location. It is so tedious that we had to disable expiration date tracking for everything except vaccines. There are at least 3 different ways to enter dates in different parts of the program. Error messages appear at random and are not helpful. User errors made cannot be corrected (!) - for example, if we enter the wrong provider on an invoice, the entire invoice needs to be voided and recreated - it cannot be changed, even by a supervisor with special clearance. Etc. I could go on for hours.

Vorteile:

Great vision and a huge feature set

Nachteile:

Crash-prone, hard to use, inconsistent

Cornerstone

Kommentare: Overall, my experience is positive. We were able to go paperless with Cornerstone, and I was one of the veterinarians that helped facilitate that. My current practice had paper charts when I started with them, and only used Cornerstone for billing and surgical notes, but I had worked at other practices with computerized medical notes, and understood the benefits.

Vorteile:

I like how it was easy to learn to use. I'm not especially computer savvy, but I didn't have a problem learning the essentials I needed for daily use. I especially like the medical notes, and if I remember correctly, our practice was able to customize them. Internal communication within the system with messages that are time-stamped and linked to the medical notes are helpful.

Nachteile:

In the specialized exams (dermatology and ophthalmology specifically), I've had problems with the screen freezing during medical note input, after I try to save any drawings made on the diagrams themselves. I've lost my entire medical note (everything input prior to trying to save the markings on the medical diagrams). We've contacted the company about it, but last I knew, we were unable to correct the problem. I've leaned to work around it by typing in my entire medical note and SAVING it first. Then filling out the medical diagram. When I go to save the diagram, it always freezes the screen, and I have to exit out and do the diagram again, but at least I don't lose my entire medical note prior if I save it all first.

Cornerstone is one of the best!

Kommentare: Pretty good, but I don't think the switch from Avimark was worth the money and hassle.

Vorteile:

Cornerstone is very user friendly and easy for new employees onboarding.

Nachteile:

Inventory was not the solution to the problem we had with Avimark, but there is no perfect solution to a human problem! Also the reporting portion is lacking compared to Avimark. You can not mark inventory items "canine" or "feline" to ensure the correct item is being sold to the correct species.

Overall A Great Program

Kommentare: This is a great program that we've utilized for 20 years. Would love to see some improvements, but overall happy with it!

Vorteile:

The program is user friendly and our new staff have little to no trouble navigating things. We enjoy how many third party companies we are starting to use are also integrated with Cornerstone.

Nachteile:

One of the main downfalls of Cornerstone is that there is not a file or tab for client paperwork such as registration forms, etc. Currently the only way to do this would be to create an additional pet file within the client account and store attachments there. The pet file will show up on third party apps though, such as PetDesk and it confuses our clients.

Great PIMS software

Kommentare: Overall, we have had an extremely positive experience with Cornerstone. We have used other PIMS in the past, and Cornerstone has the least issues in terms of glitches and bugs that create roadblocks in day-to-day user ability. Staff members navigate the software well, and we have a fair range of functionality.

Vorteile:

This software is incredibly user-friendly and integrates well with our in-house lab equipment. All staff members are able to navigate the system well and without issue.

Nachteile:

There are, like with any programs, software bugs from time to time that provide glitches and interfere with user functionality.

Powerful Software

Vorteile:

Cornerstone is packed full of features. There is so much you can do with an cornerstone to help with every aspect of your practices. We have also switched to Pet Health Network Pro and it is nice to see it right within Cornerstone. We also use IDEXX in-house and mail-out labs so having that all connected is great. When we switched to Cornerstone we also switched to being paper-lite. This made the transition easier (or rather ripping two bandaids off at once). Customer service is amazing! If you are having issues doing something they help you right away and are always friendly.

Nachteile:

Because there is so much you can do within cornerstone, it is sometimes a struggle to figure out how to do something. In there is always multiple ways of going about doing the same thing. This has led to some issues at first with staff all doing things slightly different. The biggest downfall for me is that you have to close out each day, month, and year. I wish you could just search for a date range or time period instead of having reports based off of closed periods. This makes things difficult if someone forgets to close out a period, or if you have the computer manually close the period and there is a glitch (lets be honest, computers do not always operate the way they should). As a manager if I find a mistake in a deposit, I can’t easily change it from the previous day.

Cornerstone A+

Vorteile:

The ease of scheduling is ideal. You can schedule, reschedule & move appointments with ease. The feature of one user only editing invoices is also ideal, avoids double billing.

Nachteile:

Only being able to access one screen at a time.

Cornerstone

Kommentare: There are some days that I do miss the software. I worked with Cornerstone for 18 years. MVC made the transition to switch to Cornerstone in 1999 shortly after I was hired.

Vorteile:

The detailed information that Cornerstone offers (reports), receipts and treatment plans look clean and simple. Simple to use/navigate. I liked the way the main page was set up for the client information, patient information and medical record.

Nachteile:

COST - license per computer, frowned upon if you did not buy their computers, not cloud base, have to have a large server to control software for each computer, etc....

SO MANY WAYS TO GET TO WALMART!

Vorteile:

Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Nachteile:

The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Cornerstone

Kommentare: We bought Cornerstone several years ago, at that time we were a busy 4 doctor practice. Installation was relatively seamless with our antiquated Better Choice system. It does take some getting used to and it is so powerful it has many features, but many ways to accomplish the same thing. You do need to have a solid understanding of windows but I find our staff catches on easily. We are now a busy 8 Veterinarian practice (mixed animal) and we continue to use many of the features Cornerstone has available. Cornerstone also grows with us.

Vorteile:

There are many ways to accomplish the same thing. It is quiet intuitive after you have received the basic training. I have found service support to be timely and effective. It is so versatile I can't imagine it wouldn't be a good fit for any size, growing practice. It integrates very, very well with all of our equipment.

Nachteile:

It is a beast! It can accomplish so many things it can be intimidating at first but with patience and the willingness to call the support team for help and if you take the time to watch the snippets online. It is an awesome program.