RESMARK Systems

RESMARK Systems

von RESMARK Systems

Wer verwendet RESMARK Systems?

Tour operators ranging in size from 1 to 50+ users including rafting, biking, fishing, zipline, horseback, sailing, diving, whale watching, lessons, events and more.

Was ist RESMARK Systems?

Book more tours, activities, and rentals with Resmarks robust tour booking software

Generate leads and convert them to sales with personalized, automated emails.

With WaiverSign, which is built into Resmark, create and sign online waivers/online release of liability forms.

Deliver timely and detailed automated messages before and after trips to improve your customer's experience.

Resmark's US-based support team understands the industry and is there for you if you have any questions.

RESMARK Systems – Details

RESMARK Systems

http://www.resmarksystems.com

Gegründet 2005

RESMARK Systems – Preisübersicht

RESMARK Systems ist verfügbar ab 95,00 $/Monat. RESMARK Systems bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für RESMARK Systems findest du unten.

Startpreis

95,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

RESMARK Systems Funktionen

Reiseveranstalter Software
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Package Creation
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Waiver Management
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung

RESMARK Systems – Nutzerbewertungen

Zeigt 5 von 31 Nutzerbewertungen

Gesamt
4.8/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
5/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.3/5

The most functional reservations software you will find

Bewertet am 10.2.2017
Kenneth long L.
Manager
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Resmark is the most functional and robust reservations and marketing software out there. The program is user-friendly, super-functional and comes with a highly responsive customer service team. Resmark has all the features (real-time online bookings, tracking, reports, built-in waiver sign program) we need to run our outdoor adventure company easily and efficiently. The thing I appreciate most is that the developers are constantly working on improvements and really listen to customer feedback. The program is more expensive than many others, but it is well worth it.

Vorteile: Ease of use, constant upgrades and development, great customer support

Nachteile: comparatively expensive

Antwort des Softwareanbieters

von RESMARK Systems an 27.2.2017

Thanks so much for your comprehensive review Kenneth! We love working with Cascade! We've appreciated your insights and feedback over the years and look forward some exciting new functionality next season.

Resmark

Bewertet am 17.6.2019
Lisa T.
Manager
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The customer service team is probably my favorite thing about Resmark. We have unique features to our company and the customer service teams works hard to accommodate or find resolutions.

Nachteile: Since we recently switched to the new resmark system we are still learning the pros and cons of it. The biggest issue we find is not having people set up on automatic payment pulls as well as automated emails. This adds a lot to our plate when we are already extremely busy.

Antwort des Softwareanbieters

von RESMARK Systems an 19.6.2019

Hey Lisa! Thanks so much for the review. I'm glad to hear that myself and the rest of the support team have been a positive force for you with our platform! Regarding your cons list, we actually do have automated emails now, those rolled out to users over the last 2 months and can be used now. So you can now set up a variety of different automated emails tracks. Regarding automated scheduled payments, those are in the pipeline but are unavailable at this time. Using our pre-trip automated email track, you may be able to reduce the number of unpaid transactions. I'll reach out directly to discuss this further! Talk soon, -Jeremy

Resmark Rocks!

Bewertet am 23.7.2014
Jesse D.
Pres./CEO
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Resmark allows me to keep my sanity. We operate busy activities in the Lake Tahoe region. Prior to Resmark we had phone operators making reservations. With hundreds of people every day, the situation quickly became overwhelming, insane really. I brought in Resmark and our reservations are now manageable and busy. Without a doubt, Resmark was one of the best business decisions I've made. I did take me awhile to fully understand all the features, it has a lot. But once you do, it works really well. I appreciate the reliability, I've only experience it crashing one time in the years I've used it. They fixed it within minutes. In the time it took me to learn the system I was on the phone with customer support daily. They were always patient, always helpful. Hands down, the customer support is incredible. The official support hours are regular business hours. However, when I really needed some help on a weekend evening and felt like I was "up the creek" and would have to wait until Monday, I sent an email to the support team with a faint glimmer of hope. Amazingly, within minutes I got a call and my issue was resolved. I don't know if this is their official policy - but there seems to be some secret support person checking at all hours for situations like this. They had my back. There are some ways they could improve and things I'd like to see. I mention it and they listen and relay the suggestion to the software developers. They issue updates consistently. Enough said, I realize this may seem too good to be true and may come across like I'm a Resmark employee. I'm not - they've really helped my business. Feel free to contact me if you have other questions. (only during the Winter months as I'm too busy in the Summer)

3 Years Using Resmark

Bewertet am 24.7.2014
Christine W.
Bookkeeper
Quelle des Nutzers 
2/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Overall a great system, setup was rather involved, but once you get the base information(especially Hotel Pickup Locations and times) in, it gets easier. Love the Lodging Reports that show "Current Guests, Check In, or Check Out"...very helpful for managing housekeeping. Changes/Improvements have been made to the Automated Email System that made it a breeze to handle a lot of Marketing Tasks. Waiver Integration was also added since we started with Resmark, and that is a GREAT tool for managing waivers for different activities. Love the many options for each Item (Activity , Rental or Lodging) that allows you to create policies, options, fees, and even custom fields and then link them to different items. You can have several websites linked to your Resmark System and even choose which activities/items to offer on each site. Overall, great system and looking forward to new features.

Resmark has made a world of difference for our small company!

Bewertet am 22.7.2014
Erik S.
Owner/Founder
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We searched for three years to find an online booking system that fit our needs. We needed an incredibly robust system that could handle the dynamic nature of our tour company, but everything that we saw had functional limitations or looked cheap and awkward when integrated on our web site. When we discovered Resmark it was clear that we had finally found something that worked for us.
Resmark literally acts as another administrative assistant, only this "employee" rarely makes any mistakes and works around the clock!
At first we were a bit nervous about making the big leap into an online system, especially one that has a bit higher cost than so many of the systems available out there. However, the value of Resmark is outstanding. No other system that we tested came close to being as robust as Resmark, and we see the system paying for itself already (only halfway into our season).
I also feel the need to talk about the customer support that Resmark offers. I am blown away by how easy they are to reach, and how helpful they are. There is a bit of a learning curve to figuring out how to set things up (at least for techno-challenged people like me), but the friendly folks at Resmark have been an invaluable resource. Their knowledge of the system is comprehensive, and they are incredibly quick to fix any problems that arise. i can recommend Resmark without reservation. It has made our company more efficient and effective, and it has taken a huge administrative load off of our backs.