Was ist LiveHelpNow?
Führend und innovativ im Bereich Helpdesk. Führende Live-Chat-Software für acht Jahre in Folge bei Business.com. LiveHelpNow ist eine Kundenmessaging- und Kundenbindungsplattform mit einer großen Vielfalt an Funktionen: Live-Chat mit SMS-Textintegration, Support-Ticket-E-Mail-Management, Wissensdatenbank, Anrufmanagement und Facebook-Messenger-Integration, die dein Unternehmen in Echtzeit mit Kunden verbindet.
Wer verwendet LiveHelpNow?
Unternehmen, die Besucher auf ihrer Website ansprechen möchten, um Kundenzufriedenheit, Loyalität, Lead-Generierung und Online-Verkäufe zu verbessern. LiveHelpNow skaliert Unternehmen jeder Größe vom Start-up bis zum Konzern.
Wo kann LiveHelpNow bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- LiveHelpNow
- Ansässig in Hatboro, USA
- 2003 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- LiveHelpNow
- Ansässig in Hatboro, USA
- 2003 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Sprachen
Englisch
LiveHelpNow – Videos und Bilder
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Bewertungen über LiveHelpNow
david
It has been good, but i have recently noticed less down time with the program than before.
Kommentare: Use it to communicate to my customer via chat, help them with their orders, or questions.
Vorteile:
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Nachteile:
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Antwort von LiveHelpNow
vor 3 Jahren
Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew
Verifizierter Rezensent
Easy to customize to suit your needs!
Kommentare: More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Vorteile:
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Nachteile:
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
Verifizierter Rezensent
Basic chat client, affordable price, but a lot to be desired
Vorteile:
Very affordable solution if you are just looking for the basics in a chat client.
Nachteile:
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.
Antwort von LiveHelpNow
vor 3 Jahren
Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those?
Shawnia
Enhanced Customer Connection
Kommentare: Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease
Vorteile:
User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support
Nachteile:
Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen.
Verifizierter Rezensent
User friendly and a good quality software
Kommentare: Well it makes my job easier especially the option to chat in different languages.
Vorteile:
It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
Nachteile:
The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
