LiveHelpNow Suite

"It has been good, but i have recently noticed less down time with the program than before."

Kommentare: Use it to communicate to my customer via chat, help them with their orders, or questions.

Vorteile: How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use

Nachteile: Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS

"Best economical chat app in the market"

Vorteile: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.

Nachteile: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.

"Basic chat client, affordable price, but a lot to be desired"

Vorteile: Very affordable solution if you are just looking for the basics in a chat client.

Nachteile: Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.

"Large call center, life saver"

Kommentare: Multi brand support with ease

Vorteile: Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable.
All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome

Nachteile: Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business.

"Great resource for online chatting with customers!"

Kommentare: Quick, simple, easy way for our customers to get in contact with our Technical Support if calling is not an option or if it's just a simple question. Decreases amount of unnecessary calls into our call center, freeing up our agents for other troubleshooting calls.

Vorteile: It was very easy to set up. Integrated easily with our website. Customers really like using the LiveHelpNow option to get answers to quick questions. Save them a phone call.

Nachteile: We have had only minor issues where our agents get locked out of the LiveHelpNow application. We aren't informed of these issues and need to contact the company to find out if there's an issue on our end or theirs.