Wer nutzt diese Software?

Expandierende Anbieter von Apartments und Ferienhäuser, die ihre Operationen durch Automatisierung zu verbessern suchen, Zeit sparen, die Rentabilität steigern und Interaktionen mit den Gästen verbessern möchten.

Durchschnittliche Bewertung

46 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.5/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.4/5

Produktinformationen

  • Startpreis 50,00 $/Monat
    Preisinformationen
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Vestibule Marketing
  • https://www.elinapms.com/
  • Gegründet 2007

Über Elina

Elina ist die Immobilien-Management-Plattform für Apartments mit Service und unabhängige & Boutique-Hotels, mit einem Immobilien-Management-System im Mittelpunkt. Elina bietet die ganze Palette von Immobilien-Management, Umsatz, Marketing und Verkaufsmanagement-Tools sowie Stakeholder-Management und Berichterstattung und Analytik. Diese volle Palette ermöglicht es Dir, weniger Zeit für den täglichen Betrieb sondern mehr Zeit mit Deinen Gästen zu verbringen und somit den Wachstum Deines Unternehmens zu erleben.

Elina Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gasterlebnis-Management
  • Gästekommunikation
  • Haushaltungsmanagement
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Provisionsmanagement
  • Reservierung-Management
  • Zahlungsabwicklung
  • CRM
  • Catering
  • Einzelne Immobilie
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für Elina

Product is everything I needed and more. Great support team. I'm a really happy customer.

Bewertet am 13.7.2018
Fiona E.
Owner
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are - - Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Nachteile: - Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.
As I understand it, there are plans to improve all/most of the above though, which would be great.

Antwort des Softwareanbieters

von Vestibule Marketing an 11.9.2018

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Easy to use software with great support

Bewertet am 18.7.2018
Alexandra W.
Managing Director
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well.
The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!

Nachteile: There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Antwort des Softwareanbieters

von Vestibule Marketing an 11.9.2018

Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business.

Best Move in Technology we ever made!

Bewertet am 11.11.2016
Craig H.
House Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

Vorteile: Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Nachteile: the fact that we didn't go ahead sooner.

Antwort des Softwareanbieters

von Vestibule Marketing an 11.9.2018

Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made!

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Bewertet am 25.6.2018
Verifizierter Rezensent
Proprietario
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs.
They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad.
They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve.
When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take
If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations
It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc.
They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself.

Nachteile: The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard.
What I find was really bad is customer service.
I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it
I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you.
First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care,
Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it

A Hospitality PMS that ticks all the boxes

Bewertet am 31.7.2017
Karl S.
Hotel Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Vorteile: As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Nachteile: Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

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