von athenahealth3.7 / 5 688 Bewertungen
Wer nutzt diese Software?
Ärzte und Ärztinnen, leitende Angestellte, klinische Manager*innen, Praxismanager*innen, Büroleiter*innen, Büroverwalter*innen, leitende Angestellte im Gesundheitswesen, Angestellte auf C-Ebene, Krankenhausverwalter*innen, Krankenpfleger*innen, Arzthelfer*innen
Durchschnittliche Bewertung688 Bewertungen
- Gesamt 3.7 / 5
- Benutzerfreundlichkeit 3.7 / 5
- Kundenservice 3.7 / 5
- Funktionen 3.7 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1997
athenaClinicals hilft Ärzt*innen bei der Bereitstellung qualitativ hochwertiger Versorgung, indem es den Versorgungszeitpunkt für maximale klinische Produktivität organisiert, administrative und qualitative Dienstleistungen für einen Arzt/eine Ärztin durchführt, um die vollständige Bezahlung sicherzustellen und alle ärztlichen Anweisungen verfolgt, um die Lücke zwischen Ergebnissen und der Nachsorge zu schließen. Ärzt*innen profitieren vom kontinuierlichen eingebetteten Zugriff auf die Best Practices des größten klinischen Netzwerks des Landes, den aktuellsten und umfassendsten Qualitätsregeln und Branchenrichtlinien.
- Elektronische Rezepte
- ONC-ATCB zertifiziert
- Self-Service Portal
- Sinnvolle Nutzung zertifiziert
- Integration in die Buchhaltung
- Medizinische Abrechnung
- Richtlinien Managemen-
- Stationäres Patientenmanagement
- Verwaltung von Patientenakten
- Abrechnung & Rechnungsstellung
- Benutzerdefinierte Bündel
- Elektronische Gesundheitsakten
- HIPAA konform
- Klinische Notizen
Die hilfreichsten Reviews für athenaClinicals
Bewertet am 18.10.2019
Kommentare: For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.
Vorteile: Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.
Nachteile: Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.
Bewertet am 14.10.2019
Bells and whistles
Kommentare: We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.
Vorteile: There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.
Nachteile: The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.
Bewertet am 11.10.2019
AthenaHealth meets our needs
Kommentare: My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.
Easy to use with an intuitive interface that works well for ambulatory providers
Company is responsive to issues and "flow-busters"
Near zero downtime
Revenue stream up significantly
Nachteile: Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability
Bewertet am 9.10.2019
Modular Flexibility and 24/7 Access with Value
Kommentare: Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.
I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include:
- Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual)
- Transparency, (live EMR, Practice Management, Quality Management information is real time)
- ACCESS, simultaneous information access by multiple personnel in the same (or different) practice location
I personally use the product to manage primary care, imaging, laboratory, and physical therapy business lines simultaneously
- Communication with team members and patients by methods of preference (patients can select how they prefer to receive communications (phone, email, text or all)
- Customer service, both online and by phone access the clients get answers to questions quickly.
- Fantastic Online training syllabus. Staff and watch interactive videos to learn new (and more efficient) techniques to use the software in daily tasks. The training material is available 24/7 and moves at the pace the employee prefers.
- Remote access, key team members and physicians can access the information from anywhere at anytime greatly improving communications.
Nachteile: Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.
Bewertet am 4.10.2019
Athena creates EHR efficiency for medical practices
Kommentare: As stated above, since our Athena "Go Live" 2 1/2 years ago I have been able to reduced our medical practice overhead, reduce staff, all while increasing revenue, and providing to our providers and staff a manageable clinic day. At the end of each day, all messages and calls are returned to patients and the days charts completed.
Vorteile: I have worked with and launched four other EHR's. When people ask me what I like most about AthenaNet, I tell them that "Athena just makes sense." We have a very busy medical practice seeing over 35 patients each day in our clinic along with answering over 60 triage messages on the phone or through the patient portal daily. Since our Athena "Go Live" 2 1/2 years ago I have been able to reduced practice overhead while increasing revenue, all while providing a manageable clinic day for our providers and staff. At the end of each day, all messages and calls are returned to patients and the days charts completed. Our success has been mostly do to Athena's ability to streamline our patient visit process from check-in to check-out, plus communication with patients outside of the patient visit. Our check-in process with co-pays, scanning insurance information and updating demographics, day of visit medication updates, and insurance verification have significantly reduced check-in time. Providers are able to view imaging within the patient's chart allowing clinical decisions and patient concerns addressed during the visit, along with orders placed using custom templates and patient information printed with patient identification barcode on each page that we designed to create an efficient process at intake, exam and check-out all in the exam room. In addition, billing and dictation are typically completed either during the exam, or before the end of that day.
Nachteile: The CSC process needs to get better. With the new CSC Create a Case process issues and problems are difficult to get resolved with one phone call. Many times my issue needs to be escalated, not able to be solved by the person on the phone.