Wer verwendet Voxco Survey Platform?
Über 300 Organisationen aus verschiedenen Branchen nutzen die flexible Umfragesoftware. Condeco wurde jedoch speziell für Fachleute in den Bereichen Marktforschung, Behörden, öffentliche/soziale Meinungen und Hochschule konzipiert.
Was ist Voxco Survey Platform?
Die flexibelste Online-Umfragesoftware der Branche. Von professionellen Marktforschern für professionelle Marktforscher. Maximiere die Effizienz von Umfragen mit einem leistungsstarken Fragebogen-Editor, der ein ansprechendes Erscheinungsbild, komplexe Logik hinter den Kulissen und dynamische Multimediainhalte ermöglicht. Kunden schätzen die Auswahl an SaaS- oder On-Premise-Datenhosting und anpassbaren Daten-Dashboards sowie den personalisierten Kundenservice. Ein weltweit führendes Unternehmen mit Kunden in über 30 Ländern. Büros in Kanada, den USA, Europa und Australien. Teste noch heute die Beispielumfrage!
Voxco Survey Platform – Details
Voxco
http://www.voxco.com
Gegründet 1976
Voxco Survey Platform – Preisübersicht
Voxco Survey Platform bietet keine Gratisversion, aber eine kostenlose Testversion.
Kostenlose Version
Nein
Gratis Testen
Ja
Voxco Survey Platform – Bereitstellung und Support
Kundenbetreuung
- 24/7 (Live Vertreter)
- Support während der Geschäftszeiten
- Online
Einsatz
- Cloud, SaaS, Web
- Installiert - Windows
- Mobile - Android Native
Training
- Persönlich
- Live Online
- Webinare
- Dokumentation
Voxco Survey Platform Funktionen
Marktforschung Software
- Benchmarking
- Berichterstattung
- Management von Umfragenmustern
- Multi-Channel-Vertrieb
- Panel-Management
- Papierbasiert
- Persönlich
- Statistische Analyse
- Umfragenerstellung
- iPhone-iPad
Umfragetools
- Benutzerdefinierte Umfrage-URLs
- Datenanalyse-Werkzeuge
- E-Mail Marketing
- Fragen-Verzweigung
- Fragenkatalog
- Mobile Umfrage
- Offline-Antwort-Sammlung
- Unterstützt Audio / Bilder / Video
- Verzweigungslogik
- Website-Intercept-Umfragen
Voxco Survey Platform Alternativen
Mehr Alternativen zu Voxco Survey Platform
Voxco Survey Platform – Nutzerbewertungen
Alle Bewertungen lesenGesamtbewertung
Durchschnittliche Bewertung
Kathleen T.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
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Kundenbetreuung5 /5
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Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 25.7.2019
"Great platform with flexibility for unique projects"
Kommentare: The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.
Vorteile: We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.
Nachteile: No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.
- Herkunft der Bewertung
- Bewertet am 25.7.2019
Kate V.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit3 /5
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Eigenschaften & Funktionalitäten4 /5
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KundenbetreuungNicht bewertet
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Preis-Leistungs-VerhältnisNicht bewertet
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 1.8.2020
"Integrated dialer and survey platform, but interface is clunky and slows agents down"
Kommentare: Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.
Vorteile: You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities.
Nachteile: The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing.
- Herkunft der Bewertung
- Bewertet am 1.8.2020
Dave P.
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Gesamtbewertung1 /5
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Benutzerfreundlichkeit2 /5
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Eigenschaften & Funktionalitäten1 /5
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Kundenbetreuung1 /5
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Preis-Leistungs-Verhältnis1 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 10.1.2018
"not good"
Kommentare: Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.
Vorteile: Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast.
Nachteile: It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea.
- Herkunft der Bewertung
- Bewertet am 10.1.2018
Michael M.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit4 /5
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Eigenschaften & Funktionalitäten5 /5
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Kundenbetreuung5 /5
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Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 15.9.2019
"Voxco CATI Software"
Kommentare: We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.
Vorteile: The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.
Nachteile: Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.
- Herkunft der Bewertung
- Bewertet am 15.9.2019
Bonni P.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit4 /5
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Eigenschaften & Funktionalitäten4 /5
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Kundenbetreuung5 /5
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Preis-Leistungs-Verhältnis5 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 23.10.2018
"Voxco Saved Us!"
Kommentare: Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.
Vorteile: How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.
Nachteile: There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.
- Herkunft der Bewertung
- Bewertet am 23.10.2018
