Voxco Survey Platform
von Voxco4.4 / 5 28 Bewertungen
Wer nutzt diese Software?
Über 300 Organisationen aus verschiedenen Branchen nutzen die flexible Umfragesoftware. Condeco wurde jedoch speziell für Fachleute in den Bereichen Marktforschung, Behörden, öffentliche/soziale Meinungen und Hochschule konzipiert.
Durchschnittliche Bewertung28 Bewertungen
- Gesamt 4.4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.4 / 5
- Funktionen 4.3 / 5
- Preis-Leistungs-Verhältnis 4.4 / 5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Installiert - Windows
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1976
Über Voxco Survey Platform
Die flexibelste Online-Umfragesoftware der Branche. Von professionellen Marktforschern für professionelle Marktforscher. Maximiere die Effizienz von Umfragen mit einem leistungsstarken Fragebogen-Editor, der ein ansprechendes Erscheinungsbild, komplexe Logik hinter den Kulissen und dynamische Multimediainhalte ermöglicht. Kunden schätzen die Auswahl an SaaS- oder On-Premise-Datenhosting und anpassbaren Daten-Dashboards sowie den personalisierten Kundenservice. Ein weltweit führendes Unternehmen mit Kunden in über 30 Ländern. Büros in Kanada, den USA, Europa und Australien. Teste noch heute die Beispielumfrage!
Voxco Survey Platform Funktionen
- Statistische Analyse
- Benutzerdefinierte Umfrage-URLs
- E-Mail Marketing
- Mobile Umfrage
- Unterstützt Audio / Bilder / Video
Die hilfreichsten Reviews für Voxco Survey Platform
Bewertet am 10.9.2019
Voxco Online Review
Vorteile: The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner.
Nachteile: The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket.
Antwort des Softwareanbieters
von Voxco an 18.9.2019
Thank you for your feedback. We're glad you enjoy the new interface!
We are actively working on rounding out our Help documentation to include more user tips. We take pride in our high quality support services. To make sure your request gets routed as quickly as possible to the appropriate technical specialist, it's best to reach our support is via our support email ticketing system!
Bewertet am 25.7.2019
Great platform with flexibility for unique projects
Kommentare: The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.
Vorteile: We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.
Nachteile: No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.
Bewertet am 9.9.2019
The few things voxco lacks, it makes up for in customization options.
Vorteile: The drag-and-drop interface for editing questionnaires is extremely easy to use. The Look and Feel editor affords a very wide breadth of options. Distributions are very easy to manage. What I like most is the ability to augment the native features of voxco using html, css, sql, etc., as well as the ability to create entire custom questions and integrate them into your survey.
Nachteile: It would be extremely useful if Voxco projects could communicate with each other. For example, being able to implement a skip pattern in one survey based on a respondent's answer to a question in a different survey (obviously contingent upon the presence of a common user-defined unique identifier in both surveys). As it stands I've been able to get around this with the use of an external table and SQL commands in both surveys, but it would be much more convenient (and I imagine less error-prone) if it were a native voxco feature. Another shortcoming is the lack of a "clear" (CLR) function in voxco online, where it is present in the Design software. Again, there are ways around this, but since the function already exists elsewhere in voxco, it would be nice to see it in voxco online as well.
Bewertet am 15.9.2019
Voxco CATI Software
Kommentare: We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.
Vorteile: The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.
Nachteile: Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.
Bewertet am 23.10.2018
Voxco Saved Us!
Kommentare: Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.
Vorteile: How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.
Nachteile: There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.