Emburse Expense Enterprise (formerly Chrome River Expense)

Powerful, Simple Expense Report Processing

Kommentare: This application was a lifesaver during the pandemic - so glad that we had completed implementation in late 2019!

Vorteile:

The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.

Nachteile:

The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.

Great Visibility for Business Expenses

Kommentare: We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful.

Vorteile:

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

Nachteile:

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

The worst Expense management system I have used in along time

Kommentare: Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid!

Vorteile:

I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.

Nachteile:

The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.

Chrome River Expense Review

Kommentare: Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process.

Vorteile:

The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

Nachteile:

The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.

Chrome River Expense - Easy to Use

Kommentare: Monthly expense reimbursement and categorization used to be an extremely time consuming task. With CR Expense, it is now very efficient and streamlined. Our overall monthly close process has been sped up by at least 15%, simply because of CR Expense.

Vorteile:

It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes.

Nachteile:

Implementation took a while, but we did eventually get it customized perfectly for our organization.

Mercury is wonderful!

Vorteile:

The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume.

Nachteile:

Help Desk Turn Around time could be better.

Customizable User Friendly Expense Platform

Kommentare: Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents.

Vorteile:

The ability to build rules around compliance and polices is top notch.

Nachteile:

The reporting (Analytics) isn’t as easy to navigate as it should be.

Excellent Solution for Expense Report Automation

Kommentare: Chrome River has been such a valuable tool for our Firm, especially with the challenges raised by COVID-19. Our ability to work with EXPENSE remotely was unaffected.

Vorteile:

The OCR capability is fantastic...expenses can be captured from anywhere using any device and interpreted as accurately (in many case more so) than our users! Really saves time and enforces compliance.

Nachteile:

We really don't have anything not to like...it just works!

Chrome River makes expense management part of my day.

Kommentare: Amazing customer support, very simple Apps, great training options.

Vorteile:

Simplicity, great customer support, and fit our budget.

Nachteile:

Implementation was a bit challenging through all the Covid-19 stuff, but the Chrome River team was assume and supported us until we had it figured out.

Expense report

Kommentare: Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible.

Vorteile:

The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data.

Nachteile:

Some customization are a bit challenging at times.

Chrome River is Great once Set Up

Kommentare: Emburse Chrome River put us in a great position when the pandemic hit and everyone was working from home. It was a much easier transition than it would have been if we were still manually processing with paper. The geographic ease of use across our offices is something I think is huge compared to other options. Due to the effort in setup, we also have a highly customized workflow that handles volume, and we work at a pretty rapid pace now with a relatively small staff.

Vorteile:

Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers.

Nachteile:

The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion.

Emburse Chrome River Expense Experience

Kommentare: First of all, with all of our rules built into Emburse Chrome River, it keeps us all honest. It automated our travel process which some thought it could not be done. It saves us expenses in all the paper not being used anymore. And last but not least, it is user friendly.

Vorteile:

The ability to track where in the process the expense report is, is my favorite part. The software helped us come from the paper document into the real world. When COVID19 hit, travel could still be approved even though there were many restriction on travel at the time. Thank you Emburse Chrome River for an excellent software package.

Nachteile:

When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time. Here in 2021, everything is in Mercury so really there is not any cons.

Emburse Chrome River--Travel and Expense Management for Higher Ed

Kommentare: We've literally saved over a million sheets of paper in ~30 months. CR Expense was a huge step forward for us and we look forward to continuing to improve along with the software.

Vorteile:

Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users.

Nachteile:

Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change!

Happy Spending & Reporting!

Kommentare: Product migration, configurations, and continued support are good. Overall employee's experience improved significantly.

Vorteile:

- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker

Nachteile:

Customer Service is good but I see room for development in handling the cases faster after assignment.

Compliance and Ease of use

Kommentare: A positive overall experience with some very nowledgable and patient team members.
CR Expense has impressed us from the beginning (tendering process). Mobility, integrations, OCR, GUI - very positive about the solution.

Vorteile:

All our Expenses Policy has been built into the system - threshholds, variations, warnings and violations. The user interface is really straight forward and the solution being fully mobile has put the expenses claim process into a completely different eprspective. OCR functionality enable quick scan and upload receipt process, integration with Credit Card provider eliminate clunky process we had before.

Nachteile:

The biggest challenge was the implementation and understanding the old-fashioned rule building via excel sheets. Luckily this process is changing gradually as is becoming more sophisticated and current. This will be a benefit not only to new customers but a huge step forward for existing ones too.

You're gonna love it!

Kommentare: Reimbursable claims come in faster and are much more accurate. PCard reconciliations are done in a much more timely fashion.

Vorteile:

Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time.

Nachteile:

Customization is able to be done in house, but it is not easy to learn in a non tech department.

Great way to bring our University into the 21st century and strive for paperless expense management.

Kommentare: Auotmation

Vorteile:

The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Nachteile:

The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Customizable Expense Reporting Made Easy

Kommentare: Huge benefit from the perspective of check printing and reconciling, less time for Accounts Payable to work through and sort paperwork and being able to use the A/P staff in other, more productive way was critical. When we lost a staff member we decided not to replace them because of the efficiency Chrome River gave us. We likely have the capacity to downsize another FTE but we will wait for either a retirement or someone to leave on their own.

Vorteile:

Investing time on the front end of this product is well worth the results in the end and the overall buy-in of fellow employees. Keeping the initial screen simple is the key to employee adoption rates being higher than normal. Designating an implementation person or two (cross-training is key) is all that is needed. Do not rely on the partner from Chrome River to tell you what you need. They will interview you and guide you but the important thing to remember is that this will be your software to operate once it is ready to be deployed.

Nachteile:

Not much honestly. When I implemented it there wasn't much OCR technology built in but that was something that was being developed.

Easy to use and teach

Kommentare: Our travel department was able to become mostly paperless using Chrome River. Most of our end users are pleased with the product.

Vorteile:

All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software.

Nachteile:

I would like to see more scoped administrator roles to choose from.

Chrome River

Kommentare: Overall this has been great, and easy for end users to be able to submit expense reports. As well as a better ability to monitor what is being expensed.

Vorteile:

The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change.

Nachteile:

At this time I do not have anything that I dislike about this product.

Business expense reimbursement software

Kommentare: my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Vorteile:

customizable for my business rules

Nachteile:

we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

Review

Kommentare: In general is good enough

Vorteile:

Emburse dashboard, easy to submit expense report, user friendly.

Nachteile:

Analytics function - to heavy, not easy to retrieve data, several types of data with same information name, then difficult to select the correct one

Chrome River Expense is Great!

Kommentare: The integration and setup has been pretty seamless considering how much change we have implemented.

Vorteile:

User interface and customizability is simple.

Nachteile:

Support sometimes takes longer to get requests done.

Continually strives to increase the flexibility of the product to meet the customers needs

Vorteile:

The product offers In-depth reporting and mobile capabilities that increase our insight and understanding of our travel expenses

Nachteile:

Mindset not geared toward company liability credit cards. Difficult time setting up our system for Mexico.

Great easy to use functionality

Kommentare: Overall very great and makes expense reports less stressful and easier then paper reports which are a nightmare.

Vorteile:

Easy common sense processes for the most part. Approval processes are seamless and flow without a lot of automation. Very flexible with the entry and allocation of expense accounts.

Nachteile:

When returning expense reports edits require administrative release for users to be able to edit the expense accounts.