Chrome River EXPENSE

Changing the Game with Chrome River

Kommentare: I can't say enough how happy we are with Chrome River. From our setup through to go live the entire Chrome River team has been great. The fact that the system is so easy helps but the support of [SENSITIVE CONTENT] in pre-purchase and [SENSITIVE CONTENT] in setup meant we had a hand to hold all along our journey.

Vorteile:

The ease of use, implementation and reimbursement means everyone's life is so much easier. Users, administrators, approvers, it just works.

Nachteile:

I wouldn't call this a con but if I had to look at something that I'm not used to with an ERP its the fact that changes are made in a QA environment and then "pushed" to the Production environment. So there are a few extra steps. However, the mistakes I've made in QA have stayed in QA and I haven't had to figure out how to fix what I've broken. So I guess there is a pro hiding in this con!

In Betracht gezogene Alternativen: Coupa, SAP Concur und Egencia Suite

Gründe für den Wechsel zu Chrome River EXPENSE: Ease of use, cost, ease of implementation and service offering

Emburse Chrome River Expense and Invoice Software is top notch!

Kommentare: Centralizing expense and invoice management increased visibility across the firm and streamlined AP processes. The firm reduced invoice processing time by 90%, cutting a 10-minute process per invoice to just 1-2 minutes. This gave the AP team significant time back for more strategic work. Additionally, Emburse’s mobile capabilities and credit card integrations enabled the firm to expedite client billing for more timely payments.

Vorteile:

Emburse automated many AP tasks and cut invoice processing time by 90%, resulting in more time for higher-value work. Users and admins especially enjoy the mobile features and the ability to see exactly where an expense or invoice is in the approval process.

Nachteile:

The Emburse Chrome River help desk needs some work. There are often lengthy turnaround times for their help desk.

Chrome River Expense - Excellent Spending Tracker

Vorteile:

I use Chrome River Expense to manage expenditures in my legal practice. This tool has allowed for quicker, more convenient expense tracking than previous tools and practices.

Nachteile:

There is a bit of a learning curve with Chrome River Expense, but once you get the hand of it, you quickly realize how many functionalities this powerful tool offers.

The worst Expense management system I have used in along time

Kommentare: Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid!

Vorteile:

I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.

Nachteile:

The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.

Great Visibility for Business Expenses

Kommentare: We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful.

Vorteile:

Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time.

Nachteile:

Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect.

In Betracht gezogene Alternativen: Emburse Certify Expense und SAP Concur

Warum Chrome River EXPENSE gewählt wurde: Lacked critical functionality, and recurring problems caused from OTA updates.

Zuvor genutzte Software: DocStar ECM

Gründe für den Wechsel zu Chrome River EXPENSE: Best fit in terms of functionality and internal focus group preference.