WellSky Home Health

Affordable and user friendly EMR system for Home Health and Hospice

Vorteile:

I like that is very user friendly. New employees seem to grasp training quickly. Medical records management is excellent, quick and convenient.

Nachteile:

What I like the list is the implementation of new policies. When implementing the New NOA claims, the system had a lot of glitches and some of them took months to fix. I see the same issue nowadays with the implementation of the new OASIS E.

Point of view from a field nurse

Kommentare: After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Vorteile:

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Nachteile:

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

PT Rob from Home Health Returning to Review Almost 3 Years Later

Kommentare: In brief, these issues remain: -No auto-save feature ("We're working on one, I've been told." That was 2 years ago.) I don't really lose much anymore due to the lack of an auto-save feature because I have given up with Point of Service documentation and do about 90% of my note at home. It is very difficult to do POS documentation, especially evaluations. The two PTAs and OT at my company do minimal POS documentation as well. One of the other PTs maybe does 50% of her documentation POS. -The system still times out earlier than 45 minutes with more than acceptable frequency, resulting in lost work. -Viewing past treatment notes is very cumbersome and the layout is breaks up the flow and makes reading difficult. This is perhaps the most unforgiveable failure because it is so short-sighted and would be easy to fix. -Kmail, the in-EMR messaging service has a user interface straight out of the 1990's. If you appreciate the features from modern (post 2000) messaging services, you will be disappointed. And more recently, they "upgraded" the "Tests and Measures" feature for, say Berg Balance Assessment, 30"STS, Tinetti, etc. Before, you could just write in the scores. Now you have to navigate to a new page and if you type "30 " instead of "30" (Note the extra space in the first "30"), it will flag it as "not a number." It's not like MS-EXCEL, where they calculate a difference, it's just text! All in all, it's slow & cumbersome. There is way too much clicking!

Vorteile:

Customer Support is friendly. The software is fairly intuitive and takes very little time to learn. I am a Home Health Physical Therapist using Kinnser/Wellsky Software since Fall of 2017.

Nachteile:

Wow! I have been using this software since fall of 2017. I last wrote a review in February 2018. Of significance, NONE of the issues I had in February 2018 have been addressed. Please see that review so I don't have to repeat the details. Further, the changes they have made (very few from the perspective of an in-the-field-clinician) have made the EMR worse, not better. I AM THINKING OF QUITTING MY JOB OVER THIS SOFTWARE! It makes me very depressed and makes productivity very difficult. I note that very few of the reviewers on this website are clinicians in the field. In my limited experience, most don't like it.

Disappointing Start but happy with the product

Kommentare: Nurses stopped complaining about software that was too difficult to use.

Vorteile:

User friendly Web-based Company stays on top of regulatory changes Online and web-based training library is comprehensive

Nachteile:

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue. In addition, we had multiple billing issues.

This product does not come up to the promises made at initiation

Kommentare: Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

Vorteile:

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

Nachteile:

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.