DonorSnap

Great solution for small nonprofits

Vorteile:

DonorSnap is easy to use. My favorite feature is the form builder; the forms integrate nicely with our website and are a great solution for event registration forms that import the data directly into the CRM. I've used both DonorSnap and Saleforce for registration and hands down DonorSnap is far more reliable, simpler, and offers better customization for our needs vs Salesforce. It's also far easier to use both as the administrator and as an end user. I've never had a DonorSnap form fail me. I can't say the same for Salesforce. We use DonorSnap for tracking donors, volunteers, and participants in our programs. DonorSnap keeps their software updated and is very good about offering training and notifications of any server maintenance that may disrupt use (it never does).

Nachteile:

The report features are very robust but not always intuitive to set up and run. Fortunately if you get stuck, DonorSnap's support team is fabulous and will help you to figure it out.

Executive Administrator

Kommentare: Overall, there are no complaints. Customer service is excellent since they answer any questions that I have right away and follow up to make certain that I understood. Videos for previous trainings are available 24/7 which helps with any refreshers that I might need. Even after watching the videos even if there are any questions, I know that I can reach out and get help if for some reason I did not understand.

Vorteile:

User friendly which is great since I am not so computer savvy.

Nachteile:

When printing donor list for mailing even those that are marked in their accounts as no mailing still come up and having to sort through all of those is time consuming.

Great basics, but communucation tools lacking or are too generic

Kommentare: Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.

Vorteile:

The client database is straightforward and easy to use. The fields are intuitive and you can adapt or add per your own needs. Screen layout when searching can be tough because of long rows but pulling up individual contacts is easy. I love that you can copy data right from the viewing screen without having to open the editable contact. The help features are user friendly and usually address the most common problems. I like that there are videos as well as written materials on various topics.

Nachteile:

The communication tools are sorely lacking. Email, letters, and forms are way too basic and challenging to edit. There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager. In addition, I had to keep canceling the project and restarting because after one attempt to edit an ATM task, the system won't let you make additional edits. You have to start over. The emails come out looking like you emailed directly from your email provider. You are limited to one image insert, they are hard to edit, and you cannot add a form directly into the email. I have yet to send out an email from DonorSnap because it looks so pedestrian and ... boring. We are still using MailChimp for its visual features, which of course defeats the purpose. The forms are "okay" but come out looking like a child made them. Totally lackluster, but functional. I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools. The query tools used in creating tasks are not intuitive. If it weren't for the help videos I would never be able to implement these.

Ready in a Snap

Kommentare: DonorSnap gave our organization a way to reach out to current, past, and potential donors without wasting time, money, or effort on fruitless ventures. They have maximized the return on our advertising dollars. By following their platform, we have been able to make the same investment into advertising that we have over the past several years while getting a much better return on our investment.

Vorteile:

As a 501(c)3 nonprofit organization that relies on donations to be able to operate, we have come to rely on DonorSnap to maintain contact with our donors, to alert them to new fundraising initiatives, and to track where donations are coming from. In the short time we have used it, we have already seen a spike in donations from this quarter last year to this quarter this year. The part I like most about DonorSnap is that our donors do not feel as though they are being hassled for money. Instead, because of the professional setup that DonorSnap allows us utilize, our donors feel more connected to both our organization and our mission.

Nachteile:

The initial setup fee seemed steep at first, especially when we did not know whether we would see a return on our investment. However, now that we have had it up and running for several months, it has paid for itself and for the initial fees.

Powerful tool for your growing non-profit!

Kommentare: We launched as a 501c3 in 2014 with DonorSnap. Today we are beyond 10,000 contacts and the software continues to keep up. We use the volunteer module, event registration, mass email, giving forms, donor card systems, and so much more. As a very involved user of the software, I highly recomend the software for your growing non-profit.

Vorteile:

Powerful CRM resource for non-profits, with benifits that are far beyond the cost. I love that DonorSnap is constantly improving the software to have new and better functionality.

Nachteile:

The app is useful for viewing donors, but is limited in its functionality for the development team.

Donorsnap is an excellent investment!

Kommentare: The flexibility of the Donorsnap platform is a big plus. Our organization has developed customized responsive forms/ donor interface, data entry screens, communications, reports and other tools that maximize efficiency and accuracy for our donor stewardship needs. Has required a commitment to ongoing training and quality assurance to realize the full benefits of this multi-functional platform.

Vorteile:

Our small non-profit organization has used the Donorsnap platform almost daily since we signed on in August, 2020. In addition to an incredible array of options, reports, integrations and additional features for a reasonable monthly fee, their customer support and commitment to user training is phenomenal. A well-designed HELP website directory has been very useful to refer to for training or refreshers. The team is also responsive and provides helpful support. If you use the responsive forms online, donor information goes directly into your database. In addition, the preferred payment platform has been able to offer competitive rates and assistance as well.

Nachteile:

Highly useful databases are hard! There is a substantial learning curve to master the many useful activities that this platform provides.

GREAT Company and software.

Kommentare: I've had nothing but great experiences with DonorSnap. Even when I've had problems or couldn't figure out how to do something their customer service has gone above and beyond. The weekly webinars are wonderful teaching and refreshing tools. [sensitive content hidden] is a wonderful teacher. Keep up the great work.

Vorteile:

The ease of use of the software and the multiple options. Not to mention their excellent customer service.

Nachteile:

When I export excel lists, my inactive people show. Very inconvenient.

A Great Product at a Reasonable Price

Kommentare: My experience has been very good and the support team is great. Any time I have a question I get a reply almost immediately during business hours.

Vorteile:

I came to DonorSnap after using Raisers Edge and Salesforce in previous jobs. I found DonorSnap very easy to use and fills most of our needs as a small non-profit.

Nachteile:

It took a little while to learn how to create reports that would give me the data I need.

DonorSnap is a comprehensive and user-friendly CRM.

Kommentare: Every time I reach out to customer service, my question is answered the same day. If the answer is complicated, I get a personalized video showing me how to accomplish a task.

Vorteile:

The platform is robust and user friendly. The customer service couldn't be better!

Nachteile:

Ther is nothing to dislike. I haven't encountered anything problematic or lacking.

Best Customer Service EVER

Kommentare: I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min.

Vorteile:

Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly.

Nachteile:

I wish it had more features or options, it's pretty basic.

Donorsnap is the best for our needs, hands down

Kommentare: Email response times from support are super fast. Transitioning to DS from our former CRM was far easier than anticipated. The free online trainings are simple and relevant and super easy to find, as well as very helpful. If we are still in a bind on anything, we can still get one-on-one custom trainings for a small reasonable fee. The entire Donorsnap system is perfect for our small non-profit, as the learning curve was short and the migrated data intact for our thousands of donors. We couldn't be happier with the small annual fee for such a super useful and easy to use system.

Vorteile:

Donorsnap was phenomenally easy to set up, compared to every other CRM we looked at. Donorsnap's process for transitioning from our former CRM to theirs was relatively seemless and inexpensive, compared to every other CRM we scoped out.

Nachteile:

The monthly accounting I do with Donorsnap monthly donor data seems a little more onerous than it should be, but it still remains functional and not an excessive hassle.

Great Solution for the Small Non Profit

Kommentare: Excellent!!

Vorteile:

DonorSnap easily provides all our processing and information needs. Users can easily enter pledges and donations. Donor acknowledgements, pledge reminders, and year end statements are all very easy to generate. All our user requests for reports and information can be accommodated by the report writer. We've been able to extensively modify the fields and screens to accommodate our changing data capture requirements.

Nachteile:

Real time tracking of our semi annual campaign takes several steps to generate a report, open the Excel sheet and copy into our campaign dashboard (analyzed in pivot tables). Having an ODBC connection would eliminate these steps and provide real time updates to the campaign manager.

My experience with DonorSnap

Vorteile:

DonotSnap is a very user-friendly system. I use it to track individual donors' giving history, specific campaigns, and year-end giving totals. There are weekly training sessions offered at no cost, and the system archives training sessions to allow easy reference on specific issues.

Nachteile:

I have no quibbles with DonorSnap. The system meets my needs.

DonorSnap Review

Kommentare: Excellent custom service, [sensitive content hidden] replies immediately with answers

Vorteile:

Annual Contribution Reports for tax purposes for Donors

Nachteile:

Wish I could mass email from DonorSnap...

Easy to use

Kommentare: In my two years with this organization I've moved our memberships and donations from another platform to Donor Snap because its so much easier to use and the customer service is so much better.

Vorteile:

It is very easy to use on the back end. Customizing reports, fields, user screens, and online forms is all very intuitive. Importing and exporting information is done with a few clicks. When there has been something more complex that haven't been able to figure out the customer service is always quick with a response.The customer facing side is also a much simpler interface than we've experienced with other systems.

Nachteile:

Since we use this for our memberships it would be nice if there was a way for members to log in and see their membership level and expiration date. While you can use the online forms to have people sign up for events, such as a fundraiser or gala, it would be nice to use it for more complex programs such as summer camps or community programs where there are multiple dates to chose from, various forms that need to be read and confirmed, lots of information that needs to be provided that wouldn't be part of a DS contact (a kids medical info for summer camp). This would make it easier for us to see how our members and donors are interacting with us without having to collect that data from our registration system then manually flag them in Donor Snap.

A change well worth making!

Kommentare: From the moment we signed on with Donorsnap, we knew we had made the right decision. From the IT folks who helped us get our database transferred over, to the live and custom training, to our email and live online exchanges, it is not an overstatement to say we feel like we're part of the Donorsnap family. Very engaging, friendly, competent people that it's truly a pleasure to work with.

Vorteile:

Donorsnap packs quite a punch for a 'simple to use' donor management software solution. It processes the routine day to day effortlessly with a great 'duplicate' function for similar-type donations, and has an interface for database queries that is accessible even to those without IT degrees. Very little external help is necessary (quite plug and play), but the support is lightning fast when you DO need it. Our first major fundraising effort since switching went seamlessly with our volunteers quickly getting up to speed with the user-friendly interfaces.

Nachteile:

There are a lot of features that don't quite mesh up with how we have our Quickbooks set up, and the automatic interfaces (with goEmerchant, batch processing, tax statements etc. ) look like they would still require some intervention on my part in order to fully utilize, or changes to the way we currently track the donations. That being said, the functionality is there if I ever could devote the time to fully integrating and I can do what I need to do with modest efforts. Also there is a couple second delay whenever you go from one tab to another in the database, but it's barely a distraction.

Easy to Use and Great for a Small Non-Profit

Vorteile:

We were looking for a new donor database that would be easy to learn and would not require our small non-profit to hire a developer every time we needed to set up something new or keep up with the various changes and upgrades with Salesforce. Donor Snap is affordable and has most of the same features as the big guys. The online forms make getting donation info into the system "a snap," and while its basic fields are enough to get started it allows for plenty of customization. The reporting features are robust (though you do need to know Excel and understand query strings to get the most out of it) The support team is excellent and responds quickly.

Nachteile:

The UI feels dated and everything exported works best with MS Office. We don't really use communication tools outside of the acknowledgment letters because the design options are basic and clunky compared to the other platforms we use for this. I wish that the forms could use logic and that a donor could send a tribute card directly from the system but in general, we are very pleased with the decision to switch to Donor Snap.

Saving Donor Records and Producing Reports Became Easier with DonorSnap

Kommentare: DonorSnap has been a terrific improvement over a previous donor database program used by our organization. It makes tracking revenue and information about donors, volunteers, and community fairly easy and in a logical and clear way. We have been very please with the program and its support team.

Vorteile:

Our small community foundation switched from GiftWorks a few years ago. Because there has never been full-time staff, there had been many different volunteers using the donor database, and the "too many cooks in the kitchen" effect was clear. Once the change was made to DonorSnap, the transition and clean-up of data was extremely smooth - thanks in no small part to the responsive and exceptionally patient help from the DonorSnap support team. Even though we are on the more economic "support via email" plan, response to questions and requests have always been immediate and extremely helpful... even to someone who is admittedly techno-challenged! The feature I like most about the software is the ease of producing reports. I just wish I had more time to participate in regularly scheduled training sessions or to review the videos - of which there is an abundance.

Nachteile:

Can't speak to any "cons"... as indicated above, I think the only limitations are those that come because I'm super part-time, and don't have the time to learn more.

Customizable Software; Personalized Support

Kommentare: DonorSnap provides great online webinars which are interactive or can be watched at a later date. I receive all of the support I need, almost always within 24 hours or even faster. Overall, this database functions the way I want it to and is completely customizable.

Vorteile:

DonorSnap offers a unique and comprehensive approach to a donor database which allows the user to glean data from the database themselves or using tools they have provided. I like how they give the user options and not constraints. Moving our data from another platform was easy and secure as DonorSnap worked with us individually and provided top-notch technical support. As we have used this product for over 5 years, their customer support continues to be un-paralleled. If I contact them with an idea, they are quick to try to make it happen for us.

Nachteile:

I love having the ability to download the data and use excel for my own analysis. DonorSnap allows me to do this and in addition to this, DonorSnap also provides reporting, sorting, and great tools for analysis. Before this, I used software which didn't allow these options. I can't think of anything I don't like about DonorSnap.

DonorSnap helps our nonprofit collect and track donation, and also our client interations

Kommentare: Our nonprofit has been very happy with DonorSnap.

Vorteile:

The Responsive Forms for receiving online donations, and for allowing our clients to use our services, are the heart of our nonprofits day-to-day operation.The online, real-time training seminars are very well done. And the library of training videos are always available and helpful to review, periodically.The Support group response time is fantastic, and they are always able to help answer questions and resolve issues.

Nachteile:

Like anything, some people find online programs like DonorSnap easy and intuitive, while others just cannot grasp what is going on. We have some of that going on in our nonprofit. But overall, it has been a valuable tool.

DonorSnap is perfect for our nonprofit!

Kommentare: I am a one-person department in our small nonprofit organization, so DonorSnap is like having another staff member helping me out! The full-functionality of the product gives me all of the support that I need to be productive and successful at my job.

Vorteile:

Opening Doors is a small nonprofit in Dubuque, Iowa. We love how much functionality comes with the affordable price of this software! The layout of the product is easy to follow and we can easily create and print any report that we need. We love the ability to create customized online forms for the various special events that we host. Whenever we need tech support, we get a fast reply. We highly recommend DonorSnap!

Nachteile:

At this time, I don't have any cons to list.

Overall great product!

Kommentare: I really enjoy the reporting and ability to build complex or simple queries. I can't say enough how impressed I am with the support services and how quickly I get a response with very in-depth instructions and even pictures to guide me through.

Vorteile:

I am very thankful for the support services team and their swift response to my questions. I really enjoy the Affiliated, Persona, and Constituent codes. The webinars are very helpful and cover basic to intermediate needs.

Nachteile:

The website's look isn't very aesthetically pleasing and could look more up-to-date. Just the general look turns me off a bit but the cost and use keeps us here.

Lots of functionality for a reasonable price

Kommentare: We did not have a donor management system prior to DonorSnap and our information was scattered across multiple systems, mainly in a PayPal transaction log. We had no idea who donated, no way to track multiple donations from the same person, no easy way to contact past and potential donors, no reliable method for sending acknowledgements, etc. DonorSnap was easy to set up and now I can find out anything I want to know about our donations. We are in regular communication with our donors and use different forms to easily track donations from different campaigns and for different purposes. We are well on our way to increasing our annual donations, and we are doing it better with less manual effort.

Vorteile:

Lots of functionality and flexibility, we use DonorSnap throughout our organization. Also appreciated low price, a way to get the features we needed without spending more money than makes sense for a relatively small organization. The Responsive Online Form was a must-have for us, an easy way to accept donations online and track them.

Nachteile:

The UI is a little dated. It does take a little training to get up to speed and tech-adverse folks tend to struggle. Managing images for mass email campaigns could be easier - recent additions a help but still slow to work with.

Excellent Software

Vorteile:

The software is excellent, easy to use, and fairly straight forward. Customer Service is amazing and the trainings that are provided weekly are very helpful for someone who comes into the company, new to the software. The additional online trainings that are provided on site are excellent when working on something new and need a step by step or know how immediately.

Nachteile:

Setting everything up the way you want it can be a little tricky as well as modifying once you have set it up a certain way but it does not take away from the total ease and functionality of the system.

Highly recommend DonorSnap

Vorteile:

Very easy to use. Love all the options for reports that can be utilized.

Nachteile:

Would like to be able to customize the contribution statement more without having to do a Word mail merge, but the standard form is sufficient as is.