OnTime 360

Kommentare: It has helped our business be up to date and more efficient.

Vorteile: The versatility from day one! The ease of use.

Nachteile: I would like to see the reports have the ability to be modified for more specific uses.

Kommentare: We love Ontime 360. Its easy to use, our customers like being able to dispatch and track their shipments. We like being able to print BOLS and send invoices through 1 system. ONE thing we would like to see updated. We would like to be able to search invoices by number or customers without having to scroll. Invoices number especially. Often times a customer calls about a particular invoice and I must search numerically instead if being able to click on the search bar and entering the number.

Nachteile: Not being able to use the search bar in the Billing screen

Kommentare: OnTime 360 is a really great product and has worked really well for us. We especially like the constant updates and improvements.

Vorteile: OnTime's billing features are really simple and easy to use. Drivers always have instant access to detailed information. Dispatching is really quick and easy.

Nachteile: Search fields for billing could be improved.

Vorteile: Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Nachteile: Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.

Kommentare: Since we have chosen On Time, we've never questioned ourselves back. The support groupe is unbelievable with a response time that sets the standard regardless of the industry. The ease of the API process as well as the overall easy to use solution is well worth considering On Time for your needs

Vorteile: API, Support group, easy to use

Nachteile: Bilingual. Better invoicing capabilities (might be me not investing enough time researching that feature though)