Wer nutzt diese Software?
HVMS is an advanced medical records driven practice management platform with ability to run a single clinic to a multi-state, multi-country hospital from one database.
Durchschnittliche Bewertung30 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3 / 5
- Startpreis 350,00 $/Monat
- Preisinformationen Set up fee, Monthly License and Onsite Training (Optional)
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Windows
Support während der Geschäftszeiten
Angaben zum Hersteller
- Business Infusions
- Gegründet 2002
HVMS is an advanced practice management platform with ability to run anything from a single clinic to a multi-state, multi-country hospital from one database. Bring your practice to the field with HVMS Tablet version. Get on demand access to analyze and visualize aggregate data with BI Dashboard. Need Better Inventory Management? Looking for Custom-Fit Veterinarian Compensation Strategies? Want to Reduce COGS? Not all Practice Management is the Same......Find out why the top practices use HVMS.
- Abrechnung & Rechnungsstellung
Die hilfreichsten Reviews für HVMS
Bewertet am 14.6.2018
HVMS offers a complete equine platform, but we have struggled with software fixes.
Kommentare: It allows us more control in how we manage our business and supplies us with more data than I have seen available from other software platforms.
Vorteile: HVMS offers a more complete platform of software services than any other I have seen currently on the market. Their inventory management software has allowed us to completely revolutionize the way we manage our inventory. Now we track everything and save thousands in lost product. Overall the software is user friendly and is easy to teach to new hires. The appointment schedule is easy to use. The billing for clients is set up in a way that makes sense for equine clients, and allows for split ownership and leasing of horses. The invoices are easy to read and our clients love them. When the software is working properly, the medical history tab is very functional and allows for a very detailed medical record. I appreciate the many reports available within HVMS and regularly use the production reports to track revenue by doctor and compare month to month. The accounts receivable reports are easy to use and very helpful.
Nachteile: We have struggled with software fixes, and errors within the software. Although the help desk is often available, it can take days or weeks to identify and correct errors we are experiencing with the software. HVMS IT is quick to blame our onsite hardware, which is rarely the cause of the problem. The reminder system leaves a lot to be desired. We have abandoned the reminders that are printed by the software and instead use the data to create our own digital reminders. With all that HVMS is capable of, emailing reminders to clients should be an available function. HVMS is slow to fix reports that don't pull data correctly. Seems like they could use more programmers.
Bewertet am 15.6.2018
I appreciate the versatilty of the software but we are all extremely frustrated with slowness!!
The navigation between different areas of info are very helpful, there are many ways to get to the information you are looking for.
I appreciate the many filter options that help refine searches. (I am not able to answer the Value for Money as I do o know about costs for system. )
The biggest issue of all for our entire hospital is slowness! It is slow trying to type in information, it is slow searching for patient histories, it continues to get slower if you are trying to search by invoice (presumably because there are so many invoices now?).
When you are sending an e-mail thru HVMS and trying to type a note, say sending a statement to a client, it would be SO Helpful if you could save a draft! Having to cancel the e-mail because you get a phone call before completing the note is super frustrating!!
It is not uncommon for HVMS to completely freeze up and randomly just close the system without warning, screen just suddenly goes black. That is a frustrating loss of all the screens you had open, you better remember all of the different things you had going on.
Closing the month for billing has always been slow but has been extremely slow recently, we often have to have the entire staff close down their computers for 20 - 40 minutes while trying to close the month but a couple of times lately it was 4 - 6 Hours! What a waste of time for sooo many employees (we have about 70 employees, large practice) and the sudden loss of the treatment plan is really hard on our employees doing treatments.
Bewertet am 7.6.2018
The functionality of the product is ok at best. The worst part is the customer service.
Vorteile: HVMS has worked for our all equine clinic for the past few years. The pros are that is is tailored to equine for us and the ease of use is pretty good.
Nachteile: The worst part of the software is the support and customer service. The computer has a LOT of glitches and randomly will close on you or send an error message, several times a day. It is also not cloud based and syncing can be a pain since we are ambulatory. Updates are needed. It often does not link to Global Vet Link when we try to run coggins test as well.
Antwort des Softwareanbieters
von Business Infusions an 11.6.2018
Thank you for taking the time to review our software, we value your feedback!
I'm sorry you are not satisfied with the customer support you have received and would like to take this opportunity to address a few of your concerns. We were able to determine the cause of your HVMS software randomly closing was due to an "auto log-off" setting your practice had enabled. We had resolved that a few months back but if this is still a current issue you are experiencing, can you please reach out to us and let us know so we can investigate further and get it resolved for you?
We were also experiencing Global Vet Link issues a few months back which have since been resolved, there should be no connection issues related to HVMS directly but Global Vet Link does require an internet connection to use that integration in Main HVMS and from our remote tablet software. If you are still having connection issues with GVL, just let us know and we'll investigate from your system for you :)
Bewertet am 11.6.2018
Franklin Equine Services implemented HVMS in 2010. This software & support are superb! A+++
Kommentare: I have listed in the review submitted the "pros" of this software. Franklin Equine Services, LLC is an avid fan and promoter of HVMS. We strongly recommend it to any other our fellow practitioners. This software is fantastic for a sole or multi-practitioner practice...or practices that have multiple locations. It fits the needs for equine veterinarians.
There are too many positive attributes to list regarding HVMS software. These are only a few: the ease of inventory control in the hospital and truck ( and transferring); the ability to set up relational billing /"pickers" so that inventory items & services are not omitted; by having these functions, we are lessening the possibility of lost entries and revenue; ease of use by all staff & the variety of reports available allow you to track and see so many functions regarding everything from inventory, production and revenue.
The Business Infusion/HVMS support staff is extremely helpful to assist with problems and suggestions and from an overall perspective---HVMS more than meets the needs of this practice. We have had other equine veterinary software and this by far is the best software investment!
Nachteile: While it is difficult to list any "cons" regarding HVMS software. At this point, I can not think of one negative comment.
Bewertet am 7.6.2018
We received the new software as part of a deal with a practice management group.
Vorteile: I think it is basically user friendly and easy to figure out for our new staff. I don't know that it's any better or worse than others as I have only used DVM software prior to HVMS. HVMS is more advanced as far as technology goes compared to our other software.
Nachteile: That it has to be rented and can't be purchased. And that the remote server is in Texas and it is not always available.
Antwort des Softwareanbieters
von Business Infusions an 8.6.2018
Thanks for the review; we really appreciate you taking the time to give us feedback :)
Regarding your comment on the server hosting, we understand there have been some issues with the availability of the servers due to internet outages and network issue at the site in Texas and offer our sincerest apologies for any inconvenience this has caused your practice. As a result, we have been diligently working on an alternate hosted server solution we can offer you which will bring your HVMS server to the cloud providing a much higher level of reliability. We will be reaching out to you in the coming months to introduce this new solution and discuss some of the added services we will be providing with it. Another option is always for your practice to have your own onsite server versus have us host it. If you would like more information on this option, please reach out to our support team and we will get you additional information :)