RxWorks

RxWorks

Kommentare: Good support to improve my employee knowledge of the program through online training sessions.

Vorteile:

Easy to use, comprehensive, always adapting to change in business models and good product support

Nachteile:

High cost base. Cost for additional terminals. Limited ability to add photos to visit screen (only through importing via scan docs folder).

For a busy 9 - 5 practice

Kommentare: We installed RXW in Nov 2017, after spending a few months customising our options through performance pack. From the beginning, the support and implementation team have been an absolute dream to work with, and if I've ever had issues or questions, they've put up with me in ways I can only thank them for.

Vorteile:

This product has been around for so long that it integrates with almost all major functionalities - TYRO, Idexx, Smart Flow. Customer support is 24/7 and they can jump on and see exactly what you're seeing - you can't go past that!

Nachteile:

The UI is dated. It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.

There are so many useful features, and many that we should use, but do not have the time.

Vorteile:

The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well.

Nachteile:

Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes. It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away".

Operator to management ease of use

Kommentare: Reporting to a university board and corporate management, the reporting features are ticking most of the boxes required. Rx works is by far my favorite PMS and the support available is second to none.

Vorteile:

I like the ease of use form a working level. Working as a nurse for years showed me the features that were available - features that i used differed depending on the role in which i was employed at the time. Now as an manager and administrator, i see the background of how each feature can be better utilized. I feel that bringing my nursing experience into the set up of the many features is a huge benefit.

Nachteile:

Features around the referral clinics setting could do with some improvement as well as reporting and advanced analysis tools.

Has never crashed - so no plans to change!

Kommentare: We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared!
The system has NEVER crashed!!!!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly.
While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use.

Vorteile:

setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window

Nachteile:

when initially learning the system, the screen did look very " busy"

Long time RxWorks clinic

Kommentare: Very good, we wont be looking to change over to anything different anytime soon!

Vorteile:

Having been a long term user of RxWorks, I like the flow/sequence of the windows/tabs. I like how the appointments schedule is very customizable. I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.

Nachteile:

Some times I find there is a lot of clicking to move to the next step ie saving visits and moving to payments. Also when looking to amend/change a setting it can be difficult to find how to do it. Customer service is always quick to help on the phone though

Long term user of Rx works.

Kommentare: I have used other programs and in comparison, it is so much easily to navigate and use. Training new staff have been easy and they pick it up quickly so my overall experience has been excellent.

Vorteile:

It's easy to understand and quick to pick up. I find training staff how to use it they find it simplified and not confusing like other software. Great that over the year we as a company have been able to adapt it to work with our business model.

Nachteile:

Often there is a couple different ways to do some things, get to the same place. Not sure if its a con but it can confuse new staff using Rx.

James Street Vet Review

Kommentare: Happy with RX works, Have used it at multiple clinics now

Vorteile:

Ease of use, Very easy to pick up and work out how to use the functions

Nachteile:

We find it runs slow for us if too many users accessing at once

Reliable PMS

Vorteile:

Very reliable PMS, great customer service to assist with troubleshooting and training. Good online manual as well that can be easily referred to.

Nachteile:

UI is a bit dated and clunky. Program works like it's been patched by different programmers/software engineers at different stages. There are multiple ways to access certain functions and it can make navigation a bit difficult.

Comprehensive and Expansive Product

Kommentare: I find it fairly easy to use, although its not as intuitive as other programs I've used. But that could also be the lack of training I've had with it.

Vorteile:

I love the fact that I can view all of our Company's clinics on the one platform, without having to "sign in' to the different clinics. I can easily switch from one to another. I haven't had a great deal of training with RX, but I am able to find most things unaided, which is good.

Nachteile:

If I'm looking at a clients' records, I need to be mindful of the clinic that I have selected. it's far to easy to allocate a payment to the wrong clinic.

Very satisfied

Kommentare: Overall I am very satisfied with RxWorks, if the reminder system could be improved it would be flawless.

Vorteile:

I like how easy the program is to use and that you do not have multiple windows at one time. It is easy to train staff and navigate if you are a first time user.

Nachteile:

The reminder system could use some improvement but the support team are always there to assist us in whatever we may need.

Highly recommend for any size practice wanting software that delivers

Kommentare: Highly recommend. Five stars ⭐️

Vorteile:

I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams.

Nachteile:

None that I can think of. Looking forward to seeing the new developments as they are unrolled.

Promising product that mostly delivers

Vorteile:

Many features useful in maintaining good veterinary records.

Nachteile:

Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing".

Could be so much better, but software development is glacially slow and not very responsive

Kommentare: Pros: Has complete package for accounting, and medical record information. We have been able to work around the software for years, but I am completely tired of waiting for improvements that seems totally do-able, logical and easy. The accounting folks do not hate the software, and the reason it was selected for our hospital in 2005 was the accounting capabilities in comparison to the other software available at the time. Cons:
1. Server uses outdated software and upgrades are extremely limited and slow. Also, running Internet explorer and MS word (which is how the dismissal letters are written) within the server is glacially slow.
2. No interface that is compatible with tablets or smart phones (can access server; however, font is microscopic - less than 8 font sized.
3. No interface with Google or other calendars so that veterinarians can export their calendars to their phones.
4. Cumbersome interface, non-intuitive, inefficient.
5. Difficult to import photos etc.
6. Does not interface to digitally import laboratory printouts into electronic record - scans are attached in lieu of having the lab data within the software. Also should have ability to graph/look at results over time
7. No spell check in medical record entry area - seriously bad!
8. Must open each patient file separately, and cannot keep files open for the day or week while the patient is in the hospital
9. Estimate making is not efficient
10. Ideally, software should recognize the veterinarian when they log in, and open all the current cases so that they are at their fingertips - does not do this. Or admissions personnel, and open all the day's admissions.
11. can only have 6 or so patient files open at the same time - bums me out EVERY DAY.
12. Program opens in a Task Panel that is never where the clinician wants to go, then 2-3 clicks later you can finally get to the appointment schedule. This is extremely annoying. All of the suggestions and more have been sent down to them on a regular basis over the 7+ years we have used RxWorks. Very little has changed. We were so excited that they finally enabled spell check within the MS Word program on their server, allowing at least the dismissal letters to have some spell check, but really in this day and age, how does it not have spell check in place. Every other program I use (we are talking 20 different types of software I use in my academic life) has spell check. Even this entry is getting spell checked for me.

Rx Works works!

Kommentare: Rx works provides everything you need for managing your practice. There are loads of nice features and probably many I haven't made use of yet! The customer support is excellent and you can always speak to an actual person if you come across a problem or query that needs resolving quickly. It is an expensive system and takes a while to learn all the different components. However, I've been very happy with it and look forward to seeing what they offer for the future.

Vorteile:

I like the layout and automatic features such as automated message manager and reminders. The customer support is very good and everyone I speak to is polite and helpful.

Nachteile:

It is expensive compared to other PMS on the market and replacement hardware costs a lot from Rx works. They are resistant to make changes that the end user would find useful e.g. viscious dog warnings, integrated phone systems...

RxWorks Cloud

Kommentare: Overall, a well known and trsuted software that has lead the way in veterinary practice management systems. Does really need some tweaks to modernise and allow more connectivity and versatility

Vorteile:

Ease of use, compatability with third party companies

Nachteile:

Dated, Connection via Citrix, data mining is clunky

Lagging behind other products

Kommentare: I've only ever used RX Works and it does have some good functionality but I feel it's being left behind in some key areas because it's difficult to integrate with some other really good products. I get the feeling there is a reluctance to integrate perhaps?

Vorteile:

There is a lot of functionality, much of which might not get used.

Nachteile:

Integration with other apps is lagging behind other providers. Reporting is clunky and difficult. Modules are available to do certain processes but they are long winded and hard to set up and in some cases difficult to use on a daily basis. There are also too many areas where you have to put in settings for just one process.

Rx works in a first opinion teaching hospital

Kommentare: Rx works is a functional system for first opinion practice and the integration with social media for event management is really useful. The ability to use the system for client communications/ text messaging, appointment, surgery and vaccination reminders has really helped to drive return business.
The reporting functionality is excellent > if its in the system, you can report on it.
This is particularly useful for business decisions, forecasting and development. I would like to see further development of clipboards and the creation of a procedures whiteboard within the system, online booking capabilities and less mouse clicking to close a visit. However, most of the areas in need of development can be resolved with compatible integration with external programmes- it would be nice to have these options within the one system. The tech support on a day to day basis is fantastic and the support from Beverley and Mark on developing projects such as performance pack is excellent. Sammy is also very helpful and pro active as our account manager.

RxWorks is easy to use and has great customer support

Kommentare: We have been with RxWorks for many years and, at one point during this time, we were looking to find another PMS. However, at the same time, RxWorks had a large internal shake up. Their customer service went from zero to excellent, this was our main problem. They also rolled out a new version which had a new look with better speed and performance. It is a very easy system to pick up if you are new to it and the necessary training is simple. Over the years updates are rolled out overnight and RxWorks provides an on-line manual with the main changes highlighted. It would be more useful for any changes or new product launches to be followed by training days. The "reports" unit is now comprehensive but it came with the new version and no explanation of what was changed/available. The customer support team helps out every time I have a question but I feel I have missed a lot that would have been very helpful at the roll out of the new version.

Vorteile:

Ease of use day to day.

Nachteile:

Lack of training for new products. Care Plan.

RX Works... live up to its name

Vorteile:

The software does everything we could ask of it from a clinical point of view. Its intergration with IDEXX and our Supplier is great .

Nachteile:

Definitely time for an overhaul of its client communications functionality to make our emails look better and be smarter. This is something that I dont want to pay third parties to do when it is nearly there inside Rx.

Grown up together!

Kommentare: We have used Rx Works since 2004 and during that time have merged two other practices into the main Rx system who were using other systems. Rx works have grown with us....! From a manager's perspective, I have not found anything that is as comprehensive and easy to use when getting relevant information out of the system. The support has always been far superior than any other experiences I have had through other companies - 24 hours a day - and this has also improved. Its something that Rx works take very seriously! Although the company has grown we still get a very personal service.
If one of my clinical team was writing this they would say that there are "too many clicks" when entering work etc.. so the front end could be simplified maybe - but as I tell them you will only get out of it what you put in :)

Vorteile:

Support, development and updates.

Nachteile:

Over complicated in some areas - stock control & documents

Excellent support when required

Kommentare: RX Works does what we need it to and is always improving

Vorteile:

If you have a support enquiry it is dealt with quickly and most issues can be sorted out on the spot with a team member on the phone.

Nachteile:

Inventory management needs improvement, too many opportunitie for people to make errors

Easy to use, integrates well

Vorteile:

The program integrates well with most other programs we use such as TYRO and IDEXX. Relatively easy to use and to teach to new members of staff.

Nachteile:

Reminder system could use some improvement and it is a very busy screen that can seem overwhelming to new members of staff

Easy to use

Kommentare: I've been using RXWorks for 10 years now. Its only getting better. The customer services side had come a long way in this time and the functions to use have grown over time also.

Vorteile:

Its an easy product to use with many functions to implement into your practice.

Nachteile:

It snot having time to use all the functions available.

Easy to use software with a great customer support team

Kommentare: We have had RxWorks at our practice for nearly 10 years. Over that time we have had many new staff who have had to use the computer system, everyone has always commented on how easy it is to use and navigate. If you do get an issue their customer support team are amazing ! very patient and knowledgeable, always going above and beyond to assist you.
Their online community support is also great, as it allows you to communicate with other RxWorks users to brain storm new ideas or suggestions to be added to future upgrades.
I would highly recommend RxWorks, if you are looking for a easy to use well supported software system.

Vorteile:

It is very easy to use. Able to personalise it to your practice needs.

Nachteile:

not really