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CustomerWise
Was ist CustomerWise?
TechExcel CustomerWise ist eine integrierte CRM-Systemanwendung (Customer Relationship Management) für die Verwaltung von Kundenbeziehungen während des gesamten Kundenlebenszyklus, die Support, Vertrieb, Marketing und Asset-Management umfasst.
Wer verwendet CustomerWise?
Die Lösung wurde für Unternehmen jeder Größe in den Bereichen Informationstechnologie, Einzelhandel, Recht und anderen Industrien entwickelt und ist eine Kundenservicelösung, mit der Nutzer Workflows, Aufgaben, Verträge und mehr verwalten können.
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CustomerWise
Bewertungen über CustomerWise
This software has allowed us to manage more customers and their needs with less people.
Kommentare: It help make our company better in it support offering to its customers.
Vorteile:
Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
Nachteile:
I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
Great CRM
Kommentare: Easy collab and integration software for CRM
Vorteile:
Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
Nachteile:
No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.

It's a bit complicated
Vorteile:
There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.
Nachteile:
The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.