Was ist Covetrus Impromed?
ImproMed, angeboten von Covetrus, ermöglicht jeder medizinischen Fachkraft, bessere medizinische Leistungen zu erbringen, während er Technologie nutzt, um alle Teile der Tierarztpraxis nahtlos zu integrieren. ImproMed wurde entwickelt, um alle deine Praxisanforderungen zu erfüllen: vom Warteraum bis zum Untersuchungsraum rationalisiert ImproMed Prozesse, reduziert ausstehende Gebühren, verbessert die Kundenkommunikation und bietet dir umfassende Betreuung.
Wer verwendet Covetrus Impromed?
ImproMed ist für jede Praxis geeignet, ob groß oder klein. 1–50 Standorte. Vollständig an deine Bedürfnisse anpassbar.
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Bewertungen über Covetrus Impromed
Kommentare: Overall good. Its overall keeping tract of our clients patients medical records.
It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.
The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.
Antwort von Covetrus Software Services
vor 5 Jahren
Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.
In Betracht gezogene Alternativen:
Kommentare: We have always had a great experience and customer service is always wonderful!!!
This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.
Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.
Needs some tweaking but gets the job done!
Kommentare: Overall Impromed is an extremely useful tool and helps me get my job done properly, I just think there are some things that could use a little tweaking.
I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner
I'd really love to be able to have the xrays automatically attached to the medical record rather than having to attach an image or a link. I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example. I'd like to be able to title the bloodwork what exactly it was I ran and get rid of the machine names used for the title of the bloodwork. There's also a new issue I've noticed- when I hover over an appointment, it tells me the age of the animal at the time of booking the appointment, but the actual medical record has the actual age of the animal. Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days". It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused.
Kommentare: We are a busy 2 person mixed practice with a lot of inventory dispensing. We have been using Infinity for about 7 years. The support is really not what is used to be. They do not get back to us. And we are paying a high quarterly fee for that support. The label program and the search communications is too complicated for the average person to use. You have to call and get help for that, and they seldom "get" what you want. The program takes way too many steps to complete the simplest tasks. A good program allows a good computer literate person to "enter" or tab through screens. With this program, you always are reaching for the mouse, which doubles the time of date entry. Most of the drop down or view screens are not customizable. They are a small window, with lots of non-necessary columns and the only way to view them all, is to go to the mouse, slide the bottom bar, or narrow the columns like an excel format, until you see what you really want. I have made these suggestions since the program came out, and nothing has been done. There is little that is efficient with this program.
Lots of reports. But, again, they need to understand what the owner of a practice needs to evaluate and put that in a report that helps, graph and compare categories, trends, product usage for the past 5 years, without exporting to excel. When I complain about that, they just are proud of the fact that you can export to excel. But my time is valuable. Make it work in infinity.
See my experience, and also, Inventory. They need to get with MWI and get a seamless way to load inventory. I know Infinity is owned by Schein, but I am not, and they need to get over it, and help the customer that can only source what they need from MWI and allow downloading of orders into the system. We need predictive inventory. It takes too much time to view product, look at the usage by month (which is a very nice feature). We have over 2,000 products (inventory) and it would take forever to set the repurchase levels. Plus, in our large animal practice, products are seasonal. Let the program predict what I need to order based on past usage, so my staff can quickly select the quantity to reorder, and let the order go to MWI through Infinity.
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It has a nice layout, self explanatory.
To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our trainer to focus on that during a time we were to receive training. Lab equipment has not communicated with software consistently since the install which was 4/2018. As you can imagine learning a new system when you did not have the appropriate time to be trained can be difficult- their customer support WAS really bad during that time, it has gotten better but I have also had to figure out so much using youtube that I really just do not call them unless I have to. There is no spell check as you go along, you have to type then check it. It refreshes but bumps you out of where you were looking so you have to start all over again. Every now and then it will glitch and bump the date along the right lower side of the screen back to 1900 - so as you are trying to look up soaps and medical records there isn't anything there. Low qty items do not auto populate to the want list. Inventory is not easy to understand and it is easy to make mistakes that throw off your counts. Intelligent inventory was exciting but I was talked out of that by an ImproMed support person so... the spreadsheet is a mess to try and use- very easy to make a mistake for price increases.