Wer nutzt diese Software?
ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs.
Durchschnittliche Bewertung44 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 3.8 / 5
- Kundenservice 3.6 / 5
- Funktionen 4.1 / 5
- Preis-Leistungs-Verhältnis 3.4 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2019
Offered by Covetrus, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication and allow you to provide the most comprehensive care.
Die hilfreichsten Reviews für ImproMed
Bewertet am 6.9.2019
Impromed Practice Management Software
Kommentare: We began using computers in our practice in the early 1980's. Of the ones being promoted at that time we were most impressed by the features and people behind the system called CompCare, developed by Dr. Dave Allard and Dr. Kent Kruse. Since then we have watched our practice management software evolve and grow not only with our practice but with current technology and current trends in operating a busy veterinary practice. As in our earliest days of introducing a computer as a tool for keeping track of day to day duties and tasks, even today, one of the best advantages of using ImproMed software is the excellent support that we receive from the many technicians that are available either a click or phone call away. We have become so dependent on our practice management software, having such a dedicated team to turn too when problems arise is an extremely valuable resource.
Vorteile: We have been with ImproMed since it began and our computer use has evolved along with each change and enhancement with regards to both software and hardware. ImproMed is used extensively throughout our practice and is extremely helpful in tracking everything that we do from appointment scheduling, patient management and record keeping to financial management, accounting and employees.
Nachteile: The medical records portion of the software has been a recent challenge to us, but one that we are currently learning and slowly becoming more familiar with. Although we have had the capability of using this feature over the years, we had opted to continue keeping hand written charts on all of our patients. Now that we are seeing the need to fully utilize this feature, the least liked thing is the extensive time required to key in all the notes. ImproMed has come so far over the years, we are longing for the day when it will be able to read our minds thus making this task much more effortless!
Antwort des Softwareanbieters
von Covetrus an 19.9.2019
Hello Allen, thank you for your detailed feedback. It's always great to get specifics on how we're hitting the mark, and where users see room for improvement.
We're honored to have you as a customer since the beginning.
Bewertet am 18.7.2019
Kommentare: Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.
Vorteile: Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.
Nachteile: The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had.
Antwort des Softwareanbieters
von Covetrus an 7.9.2019
First off, we miss you too! It sounds like your team utilized a lot of the great features within ImproMed.
You'll be happy to know we improved our reporting, and continue to improve, especially around client retention. We also now offer a patient recapture program that brings back lapsed patients-- and practices are only charged upon performance, AKA when patients come back. Talk about a game-changer.
Give us a call, we'll be happy to have you back. We want you to be part of the new Covetrus family!
All the best!
Bewertet am 23.10.2018
Not what it used to be
Kommentare: Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.
Vorteile: The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.
Nachteile: Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.
Antwort des Softwareanbieters
von Henry Schein Veterinary Solutions an 19.11.2018
Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.
Bewertet am 20.9.2019
Life and Sanity Saver
Very comprehensive; covers everything we are looking for
Excellent tech support!!
Vorteile: This software is very comprehensive, which in turn makes a smooth transition more challenging. However, for the same reason, it is hard to outgrow this software. Impromed is able to cover (almost) everything under the sun.
Nachteile: Impromed is very comprehensive and the first six months will probably be frustrating. I think we did not have enough training before we started using the program, and that caused a lot of distraction away from the patient and towards figuring out how to use this new program. I would like to get rid off saving on server drive and having to buy a new server every so many years (it looks like we have to look at a new one after two! years). Instead, I'd like to have the option to save in "The Cloud" and never run out of space and speed.
Bewertet am 21.2.2019
Kommentare: Overall good. Its overall keeping tract of our clients patients medical records.
It's easy to keep track and answer our clients questions with improMed.
I also use lab screen and other templets that can ease my documents on
our patience. Its also nice to have the emailing features so I can get the information
to our clients immediately.
The inventory and product side of this software is complicated. I also wish it will tell me
where I'm at with needing to reorder our inventory.
The Templates with prescription labels and reminders we seem to always need a IT person
to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.
Antwort des Softwareanbieters
von Henry Schein Veterinary Solutions an 1.3.2019
Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.