Wer nutzt diese Software?
ImproMed is for any practice, large or small. One location to 50. Completely configurable for your needs.
Durchschnittliche Bewertung27 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3.5 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 2.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2019
Offered by Covetrus, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication and allow you to provide the most comprehensive care.
Die hilfreichsten Reviews für ImproMed
Bewertet am 23.10.2018
Not what it used to be
Kommentare: Before Henry Schein bought this company and software, I thought this was a great product - which is why I introduced it to our practice 2+ years ago. Having struggled with it since, I would not recommend this software to anybody. Save your money and get a different software -- there are several with the same features that run more smoothly and have better support.
Vorteile: The appeal of Impromed is the potential for customization to suit your practice. It also contains numerous features, but I'll get into that more in the Cons section.
Nachteile: Support for this software is non-existent. Get ready to open your veins for an expensive 'tech support' package that they'll inevitably push down your throat if you want any patches/fixes or updates to the software - and it's riddled with bugs and errors. When you can even get someone from tech support, 80-90% of the time they are unable to fix the problem you have. Most seem to be inexperienced with the software in general, meaning they will need to escalate to a higher level technician who will more than likely not call you back. New features that their webinars superficially demonstrate without getting into practical use...expect that tech support will know no more than you. Get ready to be a beta-tester for free. Although it has lots of modules - each to address a certain feature practices have asked for - most of them do not work well together. This is part of why the learning curve for new staff is so high and your practice manager will struggle to make things more streamlined for them. There are many ways to do the same task in this software, but this usually results in confused staff. The software is not very efficient, meaning its going to run very slowly on anything other than a 4+-core PC. The latest updates have made the software even slower.
Antwort des Softwareanbieters
von Henry Schein Veterinary Solutions an 19.11.2018
Hi Dr. Roush, Thank you for sharing your feedback! We agree that ImproMed is customizable to suit the needs of your practice. We're sorry to read about your dissatisfaction with Support and the varying features of ImproMed. I've shared this information with our Executive, Product Management, and Support teams. If you ever have additional feedback you'd like to share, please email it to us at HSVS.Solutions@HenryScheinVet.com.
Bewertet am 18.7.2019
Kommentare: Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.
Vorteile: Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.
Nachteile: The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had.
Bewertet am 21.2.2019
Kommentare: Overall good. Its overall keeping tract of our clients patients medical records.
It's easy to keep track and answer our clients questions with improMed.
I also use lab screen and other templets that can ease my documents on
our patience. Its also nice to have the emailing features so I can get the information
to our clients immediately.
The inventory and product side of this software is complicated. I also wish it will tell me
where I'm at with needing to reorder our inventory.
The Templates with prescription labels and reminders we seem to always need a IT person
to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.
Antwort des Softwareanbieters
von Henry Schein Veterinary Solutions an 1.3.2019
Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.
Bewertet am 7.6.2019
Kommentare: It's a great system to have that can be accessed anywhere in the practice, and there are security features that help ensure overall privacy.
Vorteile: Impromed is a well-rounded software that helps keep any veterinary practice running smoothly. There are plenty of features and capabilities for your entire organization to work within, share details, and to be able to work cohesively in all areas of the practice. There are training modules that concisely explain all features of the program and everyone on the team is empowered to effectively and efficiently help the clients.
Nachteile: It can take some getting used to in the beginning and you need to ensure you have the proper servers and bandwidth to run this program - once you have that set up, they sky's the limit.
Antwort des Softwareanbieters
von Covetrus an 27.6.2019
Hi Carrie-Ann! Thank you for your feedback! It is great to hear how well ImproMed is working for your practice. Our team is always working on improving the implementation and training process. I've shared your feedback with our Team to ensure it is reviewed. If you ever have questions or additional feedback surrounding ImproMed, please don't hesitate to reach us at HSVS.Solutions@HenryScheinVet.com.
Bewertet am 14.8.2015
Easy to use, Mobile-friendly, Great tech support, Grows with your practice
Infinity allows us to perform veterinary medicine and not "think" about the software. It's easy to use, versatile, customizable and always improving. We are able to be "paperless" and not miss charges. Infinity fits into all aspects of our practice-surgery, boarding, grooming, and general medicine. The flexibility of the modules to schedule appointments, make reservations, utilize a treatment plan, email clients, even track employee hours makes Infinity top notch. The added use of the smartphone app to access medical records or the appointment scheduler allows us to do house calls more efficiently.
Populating the invoice from the medical record is an easy way to build the medical record without missing charges. With Treatment Plans, you can put in services as minor as walking a dog or play time, to an in-depth plan after surgery that monitors medications. In using Treatment Plans, we are able to assign team members to tasks and ensure that each task is done in a timely manner, all while simultaneously recording data to the medical record.
Emailing the client, printing/emailing reports and tracking all emails sent are nice features. The Episodes of Care module is a "virtual file" of the pet that you can customize and make a checklist on to ensure that you do get the record written up, follow up visits scheduled or progress reports made. Request lab tests, input charges into record, and have Infinity automatically download and import the lab into the proper pet's record. Using a tablet and working on the go in the clinic allows employees the flexibility to work almost anywhere- exam rooms, lobby, treatment area where a workstation isn't always feasible. The integration with Element Payments Services for credit card processing is seamless. Having a secure processor with the ability to take major credit cards and balance the books is a huge timesaver.
Tech support is readily available as well as fast, friendly and knowledgeable. Hardware support and software support is at your fingertips by phone, live chat or email. As we continue to grow and think of new ways to use Infinity, it seems like ImproMed has already thought of them. I don't believe that a practice could outgrow this software. Infinity is the perfect software for us. If you are looking for a software that will be able to grow and evolve as your practice does, then Infinity is the right software for you. Whether you are a 1-doctor or 20-doctor practice, Infinity can handle it.