Wer nutzt diese Software?

SpiceCSM , through its GUI Process Editor, applies logic, data variables, and agent input to determine the next best action. Work flows and business rules streamline and automate actions.

Durchschnittliche Bewertung

1 Bewertung
  • Gesamt 3 / 5
  • Benutzerfreundlichkeit 3 / 5
  • Kundenservice 3 / 5
  • Funktionen 2 / 5
  • Preis-Leistungs-Verhältnis

Produktdetails

  • Startpreis 25,00 $/Monat
  • Preisinformationen 3 tiers of pricing ($39, $89, $109) per user per month.
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • SpiceCSM
  • http://www.spicecsm.com
  • Gegründet 2008

Über SpiceCSM

SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform.

SpiceCSM Funktionen

  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Call-Center-Management
  • E-Mail-Management
  • Leistungskennzahlen
  • Live-Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Terminverwaltung
  • Umfragen & Feedback
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensdatenbank
  • Workflow-Management

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Die hilfreichsten Reviews für SpiceCSM

A great idea...

Bewertet am 12.4.2017
Stephanie O.
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Spice is a great program to guide my employees through processes so that they know what they need to do. The aesthetics are decent and it functions well. A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

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