accesso ShoWare

Easy to train volunteers and to pull reports. Gets the information I need.

Kommentare: knowing that our sales are being recorded in a safe and secure method.

Vorteile:

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

Nachteile:

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

Best Ticket Software I Have Ever Used!

Kommentare: User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

Vorteile:

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

Nachteile:

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

Great Customer Service Team, Still Making Improvements to the Software

Vorteile:

The customer service team at ShoWare is very quick and willing to help work through any issues.

Nachteile:

The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements.

Stellar Support

Kommentare: We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful.

Vorteile:

ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.

Nachteile:

At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons.

Ease of use paired with helpful and genuine customer service.

Kommentare: We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.

Vorteile:

Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.

Nachteile:

A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.

In a world of complexity, Accesso ShoWare and their ease of use is a breath of fresh air.

Kommentare: ShoWare is a great product for any venue looking for an easy system to use that allows the ability for the Box Office management to create and control their events. This take the stress off of relying on another entity to create your manifests and hope they finish on time.

Vorteile:

The ease and control of building your own Events and Performances and simple point and click functionality allows for easy training of rotating staff throughout the year. The flexibility the system and the support team has for our unique style of selling tickets has been quite a blessing.

Nachteile:

As with most systems, the inability to change the delivery method on a completed order and not being able to do a partial refund seamlessly can be a bit of a burden. Thankfully these scenarios don't come into play too often and we can work around them.

Showare is a great value for the money

Kommentare: Selling ticket on line and up selling to the patrons as they are buying one show and might be interested in other upcoming shows. Our accountant is much happier with the reports and the ease of use pulling information from the system to balance the daily books.

Vorteile:

The ease of training new people on the system. Our patrons love the online purchase procedure. The ease of setting up a season and individual shows for sale. The reports cover almost everything you can imagine and you can also have them customize reports (at a cost of course) but it is well worth the value.

Nachteile:

I mentioned the reports are great, but there is always room for improvement and could always add more reports as you never know what you are going to need next.

Showare has changed the way we sell tickets for the better. It is truly a worry free process.

Kommentare: Our ticket selling process has streamlined and is now a no stress experience. We never worry about our sales running without a hitch. That peace of mind is invaluable to us as manage ticket access to the fans of some of the biggest musicians in the industry.

Vorteile:

The process is streamlined and there are no surprises. It's easy to track current sales and report on them later. The recent updates to the software have made huge strides towards ease of use and flexibility. We have very active patrons and the servers never get overloaded so everyone leaves happy and with tickets. Our account manager is extremely communicative. He checks in on us and monitors every sale. We couldn't do it without him!

Nachteile:

Set up is tedious if working with a tour of multiple venues. It's not hard but it does take time to set up each individual seat map. I would love if we could update seat maps after they're applied to a performance. Otherwise well done!

Longtime relationship with ShoWare

Vorteile:

We were the very first customer of ShoWare so we have seen the product/software grow since 2004. The ease of use has reached a wonderful level. It is so easy to train new employees on the system. As upgrades are added they have usually been easy to understand and easy to integrate into our daily use.

Nachteile:

Most cons are really only small issues here and there. They have mostly been resolved over time. No major cons at this point!

Easy to use, ShoWare is a good choice for ticketing

Kommentare: ShoWare allows us to advertise and sell tickets to many many events throughout the year.

Vorteile:

ShoWare is a reliable tool to track ticket sales and manage our box office. It seems to be improving and we've received compliments on it from our patrons.

Nachteile:

ShoWare generates reports on ticket sales etc, but that isn't integrated into our other databases. We struggle managing that data, but that isn't exactly a limitation of the software.

Great Software! Best Customer Service!

Kommentare: Training, flexibility, excellent customer service and value, value, value!

Vorteile:

We have more than pleased with the flexibility of ShoWare as well as its stellar customer service! When we initially planned to use the system, the training was beyond what I've experienced with any other vendor. Our employees were initially a little intimidated by such a powerful system but once they realized how easy it really is to use, they LOVE it! We have employees who look forward to selling tickets on ShoWare because it is so easy and so intuitive. We are not a huge venue...as an HOA we bring in individual shows as well as season packages. We see the value because we are able to market to residents as well as the surrounding community using ShoWare. We also love the fact that upgrades are regularly introduced with advance notice. We looked at a variety of ticketing options but ShoWare won hands down. Post go-live, their customer service continues to be a winner in our book! And, yes, I love ShoWare as a customer too!

Nachteile:

We needed a system which could accommodate the various seat maps and configurations we use as well as sell season tickets to patrons. If what you need is general admission ticketing for one or two events, this software would be overkill.

Great software and unbeatable customer service!

Kommentare: We couldn’t be happier with Showare as a ticketing solution and would absolutely recommend this software.

Vorteile:

We’ve been a Showare client for over 10 years and are still very happy with its ease of use (for both the customer and our team) and incredible flexibility. We’re a non-profit theater and Showare handles our membership, donation, and ticket sales seamlessly. We’ve seen a steady increase in our membership base and donations over the years and know this product directly contributes to this. On top of offering a great ticketing solution, Showare provides outstanding customer service. Our client services manager is constantly providing updates and training on new features, listening to our input, and advocating for product enhancements that would help our venue. He is always available to answer questions or offer creative, out of the box solutions. The customer service truly sets this product apart.

Nachteile:

We're very excited that there is intergration with myemma, but hope that there will be more editing capabilities for scheduled messages soon.

Accesso ShoWare Review

Kommentare: Customer team is phenomenal! Best group I have ever worked with!!

Vorteile:

Flexibility, by far is amazing with what you can do with the system. That paired with an amazing customer service team makes implementing our business ticketing system seamless.

Nachteile:

Would love if there was a reporting dashboard that gave you a snap shot of overarching performance.

Switching to accesso Showare was the best decision we made!

Kommentare: We have seen more patrons, more effective marketing strategies, faster sales, and many more benefits from this software.

Vorteile:

accesso Showare is a great program which made our theater's ticketing process more efficient, effective, and allows us to spend our time focusing on great customer service. The fees are affordable, and the ease of use is unbeatable. We love the customer service they provide us too. Our patrons can pick their seats, make donations, and search our schedule with ease. Our staff can ring sales, take orders, and print tickets seamlessly. We would (and often do) recommend it to anyone.

Excellent. Customer service is stellar

Vorteile:

The ability to have access to many back-end features. Ease of use once learned. The many features that have the ability to drive revenue.

Nachteile:

The data entry fields do not auto fill with proper punctuation on the web/back end. ie, capitalized first name, hyphens in phone #'s etc. Not all reports are downloadable. There is not one report that has comprehensive information ( info from patron order address report and ticket buyer report would be helpful)

Love working with ShoWare products especially the new updates.

Vorteile:

The best pro about this software is the user friendly, easy to navigate and most important, I really like the user friendly help tab. The help tab gears you in the right direction when you need that quick refreshing of how to do or understand something your forgot.

Nachteile:

One thing I can say I would like to see an update on is when patrons enter a code, and the prices automatically change instead of using a drop box which to many can become very confusing, especially to elderly or non computer users.

Long Time Customer

Vorteile:

First and foremost our account manager has been incredibly responsive and helpful. So many companies don't have any sort of customer service or if they do they don't have someone who will pick up the phone. I know I can call Customer support if I have a question and he's always there to help me out. I've been using ShoWare for many years and it only gets better with every improvement and feature add.

Nachteile:

It does take a good bit of training to get comfortable on the system, but that's to be expected as ticketing is a complicated process. It's a little more complicated for a touring artist than it would be for a venue with the same few seating charts but we've been able to make it work for our purposes without any big issues.

Great software so far

Vorteile:

The software is easy to use for the patron which is most important. I'm a quick learner so it was easy to learn to system and for me to train volunteers and other members of our team. They've had two updates so far since I've been using it. Updates are always fantastic. I love the advertising possibilities both onsite and confirmation email.

Nachteile:

We sell tickets for different events (promoters), and not necessarily a venue. These promoters have volunteers, which we call committee members, sell tickets on their behalf directly from their mobile phone (cash transactions), if this system had that feature, I will blow my competition out of the water, along with the other features, as the touchscreen only works well for tablets. Some of the reports are only view only and cannot be downloaded.

We love accesso ShoWare's product and service.

Kommentare: We are much more efficient in meeting the needs of our patrons and the Brigade of Midshipmen.

Vorteile:

It is versatile in meeting all our needs. On the few occasions minor issues have come up, the customer service has been attentive and prompt. All issues are quickly addressed and resolved.

Great ticketing system!

Kommentare: Our customer service rep was an absolute pleasure to work with! He was extremely helpful and attentive, with quick responses to any questions that may arise.

Vorteile:

The customization, reporting and messaging capabilities make it possible to create beautiful and detailed event pages with ease.

Nachteile:

Would love to see a live, interactive seat map integrated soon!

ShowWare has been very gracious in training me and assisting whenever needed.

Kommentare: It is easy to quickly train staff and provide notes within the Box Office tab to guide them with notes for each show.

Vorteile:

I like that it is easy to navigate for myself and the cashiers within the Box Office. The newer features where I can adjust a seat map for a specific show without it affecting the seat maps of other shows using the same seat map is helpful.

Nachteile:

I wish there was a full map seat selection view both within the box office and for the customers to navigate more easily.

ShoWare is GREAT!

Kommentare: organized ticketing, membership, donations and sponsorship values in ONE PLACE. Not multiple platforms.
We have been happy for a long time with ShoWare!

Vorteile:

Easy to use. Very intuitive. Handles all aspects for our non-profit PAC.

Nachteile:

Sometimes can be a bit buggy, but the customer support is quick and helpful!

Accesso, more like Acces- SO good

Vorteile:

great in terms of set ups and support easy to use for guests, high quality product and friendly interface

Nachteile:

Struggle to find much bad to say - Some changes more difficult than others to manage

accesso ShoWare, Two Years In

Kommentare: We've just finished year two of accesso ShoWare after transitioning from a completely offline ticketing system. accesso ShoWare revolutionized the way we collect information about our guests. It feels like we've only scratched the surface of the amount of detail we can utilize.
We are a general admission daily attraction, and so unlike most of accesso ShoWare's usual clientele. In that regard, they have been great at working with us and helping us adapt the system to our needs. They are quick to offer solutions and check up to see how things are going. Any functionality problems we've had have been quickly solved.
With that in mind, the ease of use of accesso ShoWare for us as a general admission attraction suffers a bit- the amount of bending and adapting we've had to do to make accesso ShoWare work for our needs has created a steep learning curve for Box Office staff as some of the functionality is not necessarily intuitive for what we do. As with any system that's not custom made, there are functions we would wish for but that's to be expected.
We're looking forward to the next year of accesso ShoWare.

The "almost" perfect fit for your ticketing needs.

Kommentare: I say almost mainly because as all grown ups know, nothing is actually perfect. However accesso ShoWare does come close in many ways. It's overall a user friendly product, easily teachable to use to ever changing staff if your a University. Like all web based ticketing systems the adjustments that you may need to make if an error is made in certain modules can be a bit frustrating. This is where accesso Showare's 5 Star Customer Service shines through. Not only is the account management team knowledgeable , efficient, and friendly. The company as a whole is firmly dedicated to improving the product based on the actual needs of their clientele. I find that very refreshing. Although not all input is able to be incorporated. accesso Showare's production team will keep it in mind for future releases and you may be very pleasantly surprised to see your venue idea added to a broader upgrade feature. Overall a great value and a worthy investment for venues of any size.