123Pet Groom

Kommentare: Rep called to check up on me and let me know rep had moved up and he was there to help anytime I needed it. The staff in all areas are just wonderful. Everyone has always listened to what's going on and has directed me in what to do. They have taken my suggestions down for things that would help my unique situation and given me a process to use until new features come out to get things done. I looked a several different types of software but yours, hands down, is the best! I love it. It let's me do everything I need to in all the areas of my business. Thank you for creating such a wonderful system. Can't wait to see how you improve things.

Vorteile: It's really easy to use and not that hard to figure out.

Nachteile: The one unique thing I need is the ability to create a long term boarding ticket that allows me to go back to it and add payments into it and show the date and amount paid and it deducts it from the amount owed. Not a subscription type or monthly thing like say Massage Envy does. And it's nor a prepaid service. Example I currently have going on... I'm boarding a dog and have been for 5 months (for a veterinarian getting her house) I wanted to set up the long term all at once. She agreed to a certain amount each month. Paid by-weekly, usually. And we add in a bag of food to the ticket when needed and she pays that too. I need something where I can do that type of thing and it send her a courtesy reminder that a payment is due and what date and the amount. And would be really wonderful if there was a link on it for her to make a payment right then and it logs it to my system automatically. Then sends her a paid invoice for the payment. It's a situation I've seen before in a Kennel situation and I think would be beneficial in the future. I know I'll need it again.

Kommentare: We are a medium volume, upscale grooming salon with six employees. When we opened four years ago, we computerized the clip card client list of an old salon. They have decent customer support and It's fairly easy to use, but there are some very frustrating "quirks" that should have been addressed in updates years ago. 1. Like many salons, we have a number of dogs that drop off at the same time in the morning. The calendar does not allow the schedule to reflect this and creates confusion.
2. Everyday we have at least one client with multiple pets, but if they are assigned to two different groomers, you are unable to drag and drop the appointment. Also, it won't let you schedule them for the same time slot.
3. Because the SMS appointment reminders automatically use the time scheduled on the calendar and not the actual time the client drops off, this feature is useless.
3. There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily.
4. Their cloud based system and app is a useless
5. Ditto for the QuickBooks "integration" that is not included in the monthly price.

Vorteile: Polished

Kommentare: Ive been a client for 11 years! I have a salon location as well as a mobile grooming salon! The software in salon is very easy to use and helps keep us organized. They have continually improved over the years. I tried using the mobile swiper for my mobile grooming side and had nothing but issues. That however is run through their partner company, Open Edge. I have always received great customer care when calling 123 Pet and we like the software! I would recommend it. I was hoping to recommend the mobile swiper as well but would advice others to go with an Apple Square reader instead. I really appreciate the help I got from Annie throughout the past week while trying to get my problem resolved. She was very easy to talk to and helped me communicate with Open Edge. THANK YOU SO MUCH ANNIE!

Vorteile: Easy to use and to set up. GREAT customer service!

Nachteile: Their partner company, Open Edge. Rates are outrageous, customer care lacks immensely.

Vorteile: We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Nachteile: Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Kommentare: Overall I great way for groomers to keep track of info and communicate with their clients. Has so many helpful features and they are always improving.

Vorteile: 123 Pet makes my life as a groomer so much easier. It has so many options for recording important info that I need on a daily basis. It also has texting and email reminders and marketing options which save me so much time since I don't have to manually call people. I also really love the new text ready for pick up feature. It has been a lifesaver!

Nachteile: Some of the information pages could be condensed so you don't have to click around as much to look for things.