von Jackrabbit Technologies
Wer nutzt diese Software?
Online dance studio management software for any size dance studio.
Durchschnittliche Bewertung148 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis 45,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Jackrabbit Technologies
- Gegründet 2004
Über Jackrabbit Dance
Jackrabbit Dance Studio Software will transform the way you grow your business. See how other owners and directors have reduced frustration, saved time and increased revenue with our industry leading features. Enroll faster with online registration, & payments, recurring billing point of sale, top rated customer service and more. Join over 12,000 studios and schools worldwide who have taken charge of their business by using Jackrabbits leading features. Sign up for your live demo today!
Jackrabbit Dance Funktionen
- Abrechnung & Rechnungsstellung
- Verkaufspunkt POS
Die hilfreichsten Reviews für Jackrabbit Dance
Bewertet am 23.7.2018
Jackrabbit Class is outstanding!!!! I've been a user since 2009.
Kommentare: Jackrabbit helps me with online and in-person registration, scheduling, parent communication, accounts receivable, costume sizing and ordering plus a whole lot more. Overall it's a great program I'd recommend to any studio owner.
Vorteile: JR is ALWAYS updating the user features based on user feedback through an "idea" button on the dashboard where we can share ideas we have about functionality that we'd like to see added to their already great service. As noted before, I have been a user since 2009 and I can tell you the system is always evolving. They make me feel like my opinion matters.
Here's what could be improved:
1. Text Messaging needs to be two way. Right now text replies are sent via email which is not always convenient. (but this is true of all the top providers right now)
2. Automatic Payments are not FULLY available. You have to manually perform a group batch to charge everyone on the day you want the payment to go through. In other words, you can't just "set it and forget it". However the batch process is a simple 2 step process. (Also true of all the other top studio software)
3. Currently, there is no customer app. I am mainly interested in this for the push notification feature. This would be great for promotions and deadline reminders.
However, to be fair, they do have a great customer portal which is mobile optimized so customers can access their account anytime on all their devices. (Again, non of the top software have this feature)
4. The LEADS file is limited. Currently, it's mainly a place to park your leads and inactive clients with an email feature. I'd like to see more CRM capabilities like automated drip emails etc.
That being said, I have taken the time to research most of the top software and I still find JR to be the most functional and up to date. I feel this is due to the fact that they are always listening to the studio owners and updating the service to meet our needs.
Keep up the GREAT WORK Jackrabbit. Love your service!!!!!
Bewertet am 4.7.2016
We love Jackrabbit!
We started with Jackrabbit over 4 years ago. I was brand new to our dance studio and the system was still on a "trial" version. As a new faculty member I knew from the trial that the software was going to take us in the right direction as our studio grew more each season.
In the beginning we started using the most basic features and each year we learn and add more - kindof the way our business grows.
For us, the absolute most-important feature that makes us continue to stay with Jackrabbit over any other software/company/etc is the customer service. We can get help to some of our toughest (and silliest) questions so quickly via email, phone or the Jackrabbit Facebook Community. It really is above and beyond any other company we've dealt with. <3 Thank you Jackrabbit!! <3
-Customization options to suit our business as it grows
-integration options into our studio website
-CUSTOMER SERVICE any time we need it. (sometimes on holidays/weekends when they aren't supposed to be working!)
-Options for tracking both families and staff
-The new Staff Portal is great, we're excited to implement it in the new season.
-We love the fact that Jackrabbit is constantly growing and improving.
There's more! Lots more!
-No automatic payments from a bank account for Canadian customers (for us to pay our monthly fees to Jackrabbit) <- this is the one and only reason we've looked at other companies. As a studio that does not run on any credit cards - going to the bank to load a debit-visa type card is very time consuming.
-The process to setup accepting payments for online registrations has been very time consuming (we're very-much looking forward to the day we can be done with it!)
Antwort des Softwareanbieters
von Jackrabbit Technologies an 11.7.2016
We are so happy to hear that you have had such great experience with our customer support team! We care so much about our customers. We understand it can be overwhelming when you start a new software, but we are thrilled that you have seen your business grow. We are constantly looking for ways to improve, so please let our support team know what frustrations you are having with setting up ePayments.
Bewertet am 30.6.2016
The Trials and Triumphs of bringing our Performing Arts School to the 21st Century...
After 15 years as the sole office personnel in a small non profit that grew somehow from 3 personnel to over 45 I had to be dragged kicking and screaming to change. First, the updated Website. Ok, I can do that. Oh. You want a CART? To be able to register ON LINE? Wait...that means taking CREDIT CARDS? Are you mad? People have been writing checks for 20 years quite happily thank you. Oh...you LIKE signing your kids up in the middle of the night which is when you can get to it? You think everyone is like that? Pshh. Kids these days. Ok, FINE. Sparing you the details of my angst and how much research I did, after changing over everything for a big company that LOOKED like it would suit us...but didn't as a last ditch effort before utter despair, my boss's sister recommended JackRabbit.
I made someone else do the transition, I couldn't bear doing it twice. My problems were not lack of computer skills, my problems were that we have developed a very boutique style business and every system to handle every diverse aspect of what we do, I built from the ground up. My data base could roll over, sit up and just about any trick. Getting JR to do all that wasn't possible BUT it is ALMOST flexible enough to do everything I need which is awesome. There are still things I could do faster the old way BUT....here is what I love about JR. They listen.
ALL our businesses are totally different in the minutia but we ALL need clients, we need them to register, pay and service them. JR makes all that possible and for as many formats as possible. They are constantly adding things we ask for. I love that and it makes the pain of not being able to push a button and have all the forms I want the way I want them, bearable. I've learned to start bending around JR instead of the other way and it is a natural progression because the software is so flexible and user friendly.
Change sucks. No one likes it but if you are going to do it, do it with a company that is servicing at least 75% or more of your needs, is big enough to have the resources for R&D and small enough to be agile to implement that R&D.
Vorteile: VERY user friendly. I'm very computer literate so it was a snap learning it but teaching it to folks NOT so literate, is easy. The BEST customer service from any company I've ever dealt with. Hands down. Constant updates, improvements and we the customers are listened to and the software changes and additions are created according to greatest need. Some of the best help documentation I've seen too. The training they offer both live and virtual is excellent.
Nachteile: There are features I wish it would have, like mass record updates or some more flexibility with report design but I feel like we will get those eventually. Nothing can cover every situation so just make sure if something essential is missing that you need that you have the JR folks talk you through it.
Antwort des Softwareanbieters
von Jackrabbit Technologies an 1.7.2016
Thank you for your kind words and sharing your experience! We know this will really help those looking for a class management software. We are always enhancing the software to make it even better - we¿d love to hear your ideas through your Idea button in your database. Thanks again!
Bewertet am 4.7.2017
JackRabbit is easy to use and assists immensely in organizing classes and students each season.
Kommentare: Mass emailing to our families save us time and creating email lists. Also, being able to register dancers quickly and easily is great for saving time.
Vorteile: We like the ease of adding students to classes as well as dropping and transferring to other classes throughout the season. Being able to email on mass is also great but we also love being able to select specifics about a group before emailing. Class creation is easy, but still detailed, and the posting of fees is simple enough. I love the Dashboard! It gives a great snapshot of the business. The email schedule feature is also fabulous.
Nachteile: The cost to process families credit cards through the software is outrageous! Our fees have been so high that we have been forced to stop using this feature for some of our families. Also, reports are hard to work with and from time to time fees do not post to family's accounts when they register online. It would be great to have an "add fees" button similar to the class details where we could put in a monthly fee once and then post it for multiple months by clicking one button.
Antwort des Softwareanbieters
von Jackrabbit Technologies an 6.7.2017
Thank you for your review! We're thrilled that there are so many things that you love about Jackrabbit. If you work with a Jackrabbit-preferred credit card processor you have access to their meet or beat pricing promise so please reach out to them. We also base improvements on your ideas so please submit ideas through the button in your software so that we have a clear understanding of how you'd like to see Jackrabbit continue to enhance the software.
Bewertet am 6.7.2017
Since we began using jackrabbit, you customer retention has doubled. Jackrabbit is awesome!
Kommentare: We are happy to say that because the system is automated, our customers retention is higher. Families love that they can register whenever they want on line. We have also had great success with the attendance and skills page. Once the skills buttons were implemented next to the attendance our staff had a much easier time ensuring that skills were assessed in a timely manner. As the director, I also love that I get immediate updates when a family has registered. This summer those updates helped us divert several clients from attending the wrong classes.
Vorteile: Not only is Jackrabbit easy for our customers to use, help is always available for my staff. The Jackrabbit support team is very friendly and patient. We rarely feel like we are waiting for a response. We also love the new skills and attendance tabs. This has been a fabulous tool for us at CREO.
Nachteile: It can take an hour to figure out where to look for certain buttons on the back end. As we gain more students, my staff has to act more quickly. Waiting for help or searching for the correct button can be frustrating. This is especially the case when we are working on setting up skill sets.
Antwort des Softwareanbieters
von Jackrabbit Technologies an 12.7.2017
Thank you for sharing your experience with everyone. It's obvious from your comments that you're getting some of the best benefits possible from using Jackrabbit. Please send questions you have though the Help button in your software and -
of course - submit your ideas through the Send Idea button! We depend on your comments. to make improvements.