Kennel Link

Excellent product with out of the box ease of use!

Kommentare: We run our daily operation through KennelLink and have been for 10+ past years.

Vorteile:

KennelLink is so user-friendly. It's intuitive with no learning curve.

Nachteile:

It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.

Decent software for a decent price

Kommentare: We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding.

Vorteile:

Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in

Nachteile:

Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc)

Functional, but lacking

Kommentare: Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

Vorteile:

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

Nachteile:

I feel we dont have any customer support. There are weird things happening in our system that we cannot account for.

Kennel Link

Kommentare: This program has grown with my business and I consider my self lucky to have found them

Vorteile:

I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them

Nachteile:

I would like to be able to use other companies for credit card integration

100% Satisfied With Kennel Link

Kommentare: We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise.

Vorteile:

Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill.

Nachteile:

There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.

Kennel Link is great!

Kommentare: Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come.

Vorteile:

Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained.

Nachteile:

This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)

Pampered Paws Looks mitex

Kommentare: Kennellink has never let us down.

Vorteile:

Excellence, easy of use, commitment to our business is high on Kennellink mind.

Nachteile:

Kennellink is always the first to come out with new features and open to suggestions.

KennelLink works great for us

Kommentare: I use Kennel in all aspects of the business... from making reservations to analyzing growth patterns over the years. I think it's a very easy to use, helpful and resourceful site that could use a facelift.

Vorteile:

I've been using KennelLink since I opened our facility. Unfortunately I have nothing to compare it. Through the years, I have learned to use Kennel Link and have really enjoyed discovered some of the features that are not used everyday like Stats, Room usage, etc. It's wonderful for our daily use and fills all of our needs

Nachteile:

Being a visual person, my biggest desire for Kennel Link is for it to be more visually appealing. I know it's basically a database and it definitely looks like it, I just wish that it looked a bit more modern.

Customer Service! Human Contact at the Ready!!!

Kommentare: Overall, excellent. Very happy but it is attributed to the customer service support element, without it, we would have sought other options.

Vorteile:

Customer service support. Crucial in a culture of electronic communication. Speaking with a human. Valuable.

Nachteile:

Understanding reporting. Very well thought out for accounting benefit. However took me a minute and still trying to achieve proficiency.

Kennel link is amazing

Kommentare: No issues the KL team is always willing to help when needdd

Vorteile:

The ease of use and flexibility and the movement to go forward with new I developed.

Nachteile:

The training daycare is not separate from daycare

Love Kennellink!!!

Vorteile:

Kennellink is the best online software that we have used. It's easy to maneuver and easy to learn. Everything is laid out perfectly!

Nachteile:

There are no cons that we have found. [sensitive content hidden] at Kennellink makes everything super simple and can fix anything you want fixed.

KCS Review

Vorteile:

For kennel use it is easy to use on the desktop, cloud based, and affordable

Nachteile:

Most important is cell phone use. If it was easy to use this product on a cell phone then we could do most of our work anywhere.

Been extremely happy for 18 Years

Kommentare: We have been extremely happy with KL especially the accessibility of support when needed. [sensitive content hidden]
have a "where there is a will, there is a way" approach to supporting their clients!

Vorteile:

Online accessibility, analytics tools and customer service.

Nachteile:

When weighing pros and cons, really no comparison.

Great Service

Kommentare: It's been amazing and I can't see myself going anywhere else.

Vorteile:

Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing.

Nachteile:

When you hit the back button when making a reservation, you have to start all over.

Review

Kommentare: Excellent…no issues

Vorteile:

Great tech support, very friendly staff and are always able to resolve questions or give valuable directions in the use of Kennel link

Nachteile:

It’s in the USA for the money exchange from Canada is a bit more expensive but not to the point I consider it’s overpriced

Kennellink review

Vorteile:

It is very user friendly at a very good price.

Nachteile:

My biggest issue is that its only compatible with one cc processor. We use Clover and Kennellink doesn't sync with it, so we're forced to manually enter cc payments. I feel as though this is the biggest issue for us.

Created with the Pet Industry in mind (NOT a CC processor disguised as a CRM)

Vorteile:

Customer Service & Pet Industry knowledge

Nachteile:

Not able to integrate with Square/Clover

Long time user

Kommentare: I just celebrated 20 years as owner of my kennel. The previous owner had been using Kennel Link and I kept it. Its a great program. When I ever need to change something or have a question, [sensitive content hidden] are extremely quick to respond.

Vorteile:

I like everything about Kennel Link. It is easy to use - which in my case is extremely important due to my lack of technical skills. It take no time for my staff to learn how to use it for reservations, selling products, looking up clients etc.Their customer service is absolutely wonderful.

Nachteile:

There is nothing I don't like about Kennel Link

Kennel Link - A Good Choice

Kommentare: Very good overall, very good & helpful & available customer service

Vorteile:

Simple ease of use. Layout & that the info was secured remotely.

Nachteile:

Certain layouts of pages & ability to make notes easily

Pleasant view review

Kommentare: Client no shows

Vorteile:

Easy to useExcellent customer service Texting reminders eliminated no shows

Nachteile:

There’s really nothing I don’t like about the program

Pet Castle Resort Review

Kommentare: Always reliable, easy and user friendly, customer service is excellent.

Vorteile:

Although we do not use all the features, we like that it is easy to use, easy to train someone with it and can be used very easily on my mobile phone.

Nachteile:

I do not like how to make an appointment for grooming. It seems like it could be more streamlined.

Love this product!

Vorteile:

Ease of use and easy to train new people to use it

Nachteile:

A lot of clicks to make a simple appointment

Thank you Kennel Link

Kommentare: Excellent experience. We are lucky to have them as our facility software.

Vorteile:

Features meet our expectations! Outstanding support and customer service!

Nachteile:

No app for online bookings & dashboard needs improvement.

User-friendly, great customer service

Vorteile:

Kennel Link is simple to use and easy for new employees to learn. The modules are well-thought out. The reports are easy to navigate and understand. Payments and pre-payments are straightforward.

Nachteile:

We wish there was a training module to go alongside boarding and daycare. The most difficult aspect was figuring out the check out system for daycare when clients did not purchase daycare cards.

Pet Boarding Made Easy

Kommentare: I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.

Vorteile:

Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.

Nachteile:

It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.