The Mortgage Office
von Applied Business Software4.8 / 5 164 Bewertungen
Wer nutzt diese Software?
Geldgeber*innen, Kreditdienstleister*innen, Notizdienstleister*innen, Städte, Kommunen, Banken, Kreditgenossenschaften, Indianerstämme, private Kreditgeber*innen und mehr.
Durchschnittliche Bewertung164 Bewertungen
- Gesamt 4.8 / 5
- Benutzerfreundlichkeit 4.7 / 5
- Kundenservice 4.8 / 5
- Funktionen 4.7 / 5
- Preis-Leistungs-Verhältnis 4.7 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Applied Business Software
- Gegründet 1978
Über The Mortgage Office
The Mortgage Office ist eine beliebte und hochbewertete Kreditplattform in den USA und Kanada. Zu den beliebtesten Funktionen gehören Kreditnehmer-/Kreditgeberportale, Online-Zahlungen, SMS-Benachrichtigungen, Scannen von Dokumenten, QuickBooks-Schnittstelle, One-Click-Importe/-Exporte, ACH/EFT, vollständiges Anlegermanagement, einschließlich fraktionalisierter Darlehen, drei verschiedener Hypothekenpool-Module, Berichterstattung und vieles mehr. Desktop oder in der Cloud; das bevorzugte System für private Kreditgeber*innen, gemeinnützige Organisationen und Gemeinden.
The Mortgage Office Funktionen
- Elektronische Applikationen
- Gewerbliche Hypotheken
- Schließen von Dokumenten
- Staatliche Kredite
- Automatische Fonds-Verteilung
- Bearbeitung von Krediten
- Compliance Management
- Gebühren Management
- Verwalten von Anwendungen
Die hilfreichsten Reviews für The Mortgage Office
Bewertet am 8.10.2019
Thank goodness the software is user friendly!
Kommentare: Payment processing is simple and straight forward. New loan input can sometimes be a little tricky, but instructions are available at every point. We chose to create a manual for new loan input so nothing is overlooked and all our loans are consistent. Preparation of payoff letters is very easy. Monthly report processing typically goes smoothly. We are very satisfied with this software. Customer Support is much improved! We use to cringe if we had to call in with a question, but I believe there has been some changes in that area. Everyone we have had the opportunity to e-mail with or call in the recent past has been very nice and helpful. Thank you!
Vorteile: My previous assistant worked daily with this software and was very comfortable with how it worked. This presented a problem when she left unexpectedly and I had to hire someone new. Not having a ton of experience with the software myself, I was thrilled that I was able to figure it out and then eventually train my new hire in a very short time. The best function for us is the creation of a NACHA file which we can very easily upload to our bank and make monthly payments to our lenders. The reports this software generates is simple to understand, which also makes our job much easier.
Nachteile: There are some functions that are not consistent, for example the word "Apply" needs to be clicked before a change made in some areas while in other areas that is not the case. It makes it seem like a number of programmers worked to create the software, each with their own little twist. When we prepare something to be printed, after printing and we want to close, it often times requires us to hit "close" more than once. This issue is not consistent and depends on the report being run. Again, probably something done by whoever programmed that particular function. These are all very basic "problems" that don't impact the final outcome of anything that is generated. Just a "pet peeve" when things aren't consistent across the board.
Bewertet am 29.3.2018
Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.
Kommentare: For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.
Vorteile: Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.
Nachteile: Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.
Bewertet am 27.9.2019
Overall A quality software with minor amendments required
Kommentare: Very good. I would recommend it highly over the other options available on the market.
Vorteile: The software is the most comprehensive software on the market without going to customization. For a small to medium-size firm, I would highly suggest this to be your best solution.
Nachteile: There are certain issues with the software which should allow a bit of customization. In the mortgage industry, there are unique cases all the time, the software limits certain items rather than allowing the user to customize the options. There is typically a workaround, however, giving the user a bit more freedom would have been preferred. However, it is still the best non-custom software on the market.
Bewertet am 23.4.2015
Robust loan servicing package with institutional scalability
1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained.
2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010's default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on 'module') gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless.
3: 'Sustainable' means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can't recall much new functionality being added ' most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years.
In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity.
Bewertet am 23.4.2019
Thankful for The Mortgage Office
The people that work there are friendly and honest. Every time I have talked to somebody they have gone out of their way to be open and truthful, even if it is not the answer we wanted to hear. I greatly appreciate it. This is true from our salesman (extremely wonderful), to the help desk and to our trainer.
What really impressed me, during our training, If trainer did not know the answer, he did not try to pull the wool over our eyes and make some fictitious answer up to make himself look good. He just simply admitted that he did not know the answer and that he would research it and get back to us later. Which he did within the same day.
Vorteile: Before we had The Mortgage Office we had 300+ loans all on Excel Spreadsheets. We had to keep them there because of the "originality" of our notes. We could not find a software that could handle all of our quirks. Needless to say, working with our mortgages was extremely time-consuming. Not only is The Mortgage Office saving us massive amounts of time, But It CAN also handle all of our quirks. As a side note, their help desk is friendly and very knowledgeable.
The biggest con to this software is the setup, it takes time to do it correct. However, I would rather take the time to go through all the steps to set up a note and have all the information I need, compared to doing the minimal amount of setup and regretting it later.
To be fair to The Mortgage Office, there is a way to upload all your existing notes via a CSV file, we just opted not to do it.