Wer nutzt diese Software?

Customers who want a fully integrated solution with rock solid accounting. The system is both user-friendly and intuitive, and provides all of the functionality needed to run efficiently.

Durchschnittliche Bewertung

31 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Virtual Resort Manager
  • http://www.vrmgr.com
  • Gegründet 2003

Über Virtual Resort Manager

Virtual Resort Manager (VRM), provides excellent vacation rental management software for professional property management companies. VRM software is inclusive of all aspects of reservations, housekeeping, maintenance, marketing analysis, financial analysis, and other back office tools. Our trust accounting leads the industry in both accuracy and ease of use while our customer service is second to none. We also offer website development and online marketing services for our software clients.

Virtual Resort Manager Funktionen

  • Arbeitsauftragsverwaltung
  • Eigentümer-Aussagen
  • Gast-Kommentare / Bewertungen
  • Gebühren- / Kommissionsmanagement
  • Haushaltungsmanagement
  • Immobilien-Datenbank
  • Kontaktmanagement
  • Leadmanagement
  • Lieferanten-Management
  • Reservierung-Management
  • Zahlungsabwicklung

Die hilfreichsten Reviews für Virtual Resort Manager

VRM

Bewertet am 12.3.2019
Stephanie W.
Director of Rental Services
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been with VRM for over 10 years and we have seen VRM strive to meet its competitors' level by offering more functionality in rental leads/inquiries and direct integration with various reservation platforms. We know how expensive vacation rental software can be and despite some of the limitations in the system, we know we are getting the best product for the cost for the large amount of properties on our rental program.

Vorteile: VRM is very easy to use--training new employees, daily tasks like making reservations & maintenance work orders, monthly reconciliation---nothing is hard to master or understand after using the system for a short time. All accounting functions--transfers, expensing accounts, disbursements--these are all very efficient processes and I find it easier to understand than Quickbooks. The guest website for bookings is enhanced responsive, it looks good, and it's easy to use as well. The reports available are robust and practical for our needs. There are several attributes available to apply to properties so that we can share as much info as possible with prospective guests. Help Desk is responsive to basic problems that arise in the software and frequently release new updates to the system. Compared to other software companies, the cost is very reasonable and it is very nice to have direct integrations available for so many popular third party reservation platforms. VRM software is geared toward and understands weekly and monthly vacation rental functionality needs.

Nachteile: Functionality is not consistent in all areas of the software. They have done recent releases that have remedied some of these, but not all. Dates are a big deal in all aspects of VRM and the pro of having VRM being such an easy system to use is also a con in that it is very easy to make a mistake and very hard to find where and why that mistake was made. It is a good thing that VRM is heavily permission based, but there should be even more refinement, such as not allowing managers to change travel agencies on the reservation level (opportunity for messing with commissions). You are allowed to provide feature requests, but I sometimes feel that they are not always thought of as priority based upon the email responses I've received. While I know that software companies work hand in hand with third party booking platforms to set up direct integrations, and most of these are still new, the Airbnb integration seems incomplete and I almost wish that an integration had all of its functionality in place prior to its release than only specific features, just so it can be live. VRM is not as refined in daily rentals as it is in weekly and monthly rentals in that daily rentals' rates are much more time consuming to set up, with more season/rate groups required.

Antwort des Softwareanbieters

von Virtual Resort Manager an 15.3.2019

Thank you so much for your review Stephanie. We've taken note on those things you would like to see changed. We will be putting that into our thinking as we go forward.

Real people providing real solutions; true customer focussed.

Bewertet am 28.2.2019
Steve F.
Owner/Founder
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall we are absolutely THRILLED!!!
We moved from a competitors software mainly for the accounting and compliance aspects with the NCREC, and they delivered with A+++ service and software in these areas. The VRM management team met with us intensively over the first 6 months of our partnership, and our rep was amazing throughout the training an on-boarding process. Their team listened closely to our constructive criticism, ideas, and special requests; and, at every turn either delivered exactly what we asked for/needed, or at the very least placed things into development with regular updates on launch of new software updates.We could not be more thrilled with the VRM team, the software, and the absolutely top-notch customer service focus!

Vorteile: The people. Sure, that may seem counter-intuitive when asked about the best part of the VRM "software", but even the best software fails if the people behind it cannot deliver on the customer-facing aspects of the business. No software is perfect, but a people-focused company can readily address issues, create out-of-the-box solutions, and always listen to the requests, concerns and needs of the client. That is the VRM team. The software itself is awesome in summary aspects; particularly in regard to accounting and compliance. Unmatched in the industry. The website and guest service aspects of the software continue to improve and have grown to a B+, but I am confident will be up to an "A" in the next year.

Nachteile: The VRM software has had some aspects that were a bit "dated" and clunky at first; however, as I shared in my prior comments, they have worked and continue to work to update things and move well into the 21st century. Their goal is to become the leader in the vacation rental software field, and I believe they will get there.
Again, awesome team, with the right focus and attitude at every level.

Antwort des Softwareanbieters

von Virtual Resort Manager an 8.3.2019

Hi Steve, We love all you at Yonder. We appreciate the involvement of you and your team as we focus on adding bigger and better functionality!

VRM will address all of your software needs

Bewertet am 27.3.2019
Miller H.
Owner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have had some ups and downs (as expected) with VRM since we launched. Overall, they are a fantastic company to work with and truly care about your software needs. They listen to you and address any issues that may arise. I know that the entire company staff is always available to me and that means a lot.

Vorteile: The software is easy to use and the best thing about it is the accounting functionality. The VRM team is adamant about this aspect of their software. The training was fabulous and the support team is always there for you. Another VERY positve feature about VRM is that they are very willing to adapt to your needs and "make it happen" if you need something that is not currently offered. Suggest it and they will build it!
They are here for you!

Nachteile: The main beef I have is the "pre-communication" of new releases. I would like to know when the new release is coming out and what the releases is going to address before it happens. I have addressed this with VRM staff and they are aware of this issue and are making the changes to let the customers know what is coming down the pipeline before it hits.

VRM

Bewertet am 12.3.2019
Kyle L.
Managing Partner
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company has been with VRM since 2002. When I came to work here I was ready to reinvent the wheel and find a different software company that had a more up to date seeming interface and other features... we did not make a change and I am very happy that I paused and decided to communicate with my quesitons rather than be frustrated and really took the time to form a working relationship. Their product is equal to any out there on the market (trust me, I shopped around) and if they learn their product is missing a component they are constantly improving and working to fill a void.

Vorteile: What I enjoy MOST about VRM is the teams willingness to work with their customer on any questions they have and they also listen to the suggestions on how new features will work best with their business model. Their follow through is amazing.

Nachteile: Sometimes the new features are cumbersome to set up and I would like the guest email system to have more tag options... and also have more options for visual design.

Antwort des Softwareanbieters

von Virtual Resort Manager an 15.3.2019

Thank you Kyle for the review. Working with clients like you has helped shape the software and make it what it is today. We look forward to continue working with you as we continue to make great software going forward.

Stable platform with excellent customer service

Bewertet am 12.3.2019
Carol W.
Managing Partner
Immobilien, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: VRM understand the ins and outs of a vacation management business so the platform was created with our needs in mind. This is a super stable software with excellent customer service. They have kept their client base small. Our previous software company grew too fast and was unable to meet our needs. VRM definitely puts their clients first. They keep up with the industry and adapt their software accordingly, but changes only come after thorough beta testing.

Nachteile: Most reports are PDF based, but they are addressing this and have converted many reports so that you have a choice of format including Excel. They're also integrating with outside data vendors to give us better access to the performance indicators of our choice.

Antwort des Softwareanbieters

von Virtual Resort Manager an 15.3.2019

Thank you so much for your review Carol. It mean the world to us. We love the collaborative relationship we have with our clients and that is no different with Sunset Properties. We thank you for working with us shape and refine our software into what it is today. We look forward to continuing working together into the future.

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