Wer nutzt diese Software?

Towing operations and businesses that want to work smarter, not harder.

Durchschnittliche Bewertung

47 Bewertungen
  • Gesamt 4.5 / 5
  • Bedienkomfort 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Tracker Management Systems
  • http://www.trackermanagement.com
  • Gegründet 1986

Über Tracker Management Systems

Offering both Enterprise and Cloud solutions, Tracker develops innovative dispatch & management solutions for towing operations. Being in the industry since 1986 gives us a competitive edge; experience, knowledge & expertise. We offer solutions for towing operations of all sizes, iOS and Android mobile driver apps, integrations with QuickBooks, TomTom and Brother ( in-truck printers.) Digital Dispatch with all major motor clubs, including automated billing. Exceptional 24/7 customer service.

Tracker Management Systems Funktionen

  • Abrechnung & Rechnungsstellung
  • Flottenmanagement
  • Instandhaltungsmanagement
  • Kraftstoff-Management
  • Kundenmanagement
  • Lieferposten-Management
  • Provisionsmanagement
  • Routing

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Die hilfreichsten Reviews für Tracker Management Systems

I started using Tracker approximately 4 years ago.

Mit Google übersetzen Bewertet am 20.11.2017
Samara Nerman
Bookkeeper
Accel Towing & Transport Ltd
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ability to export all invoices to our accounting software and the ability to import our calls from our after hours dispatch has created such an ease of use.

Vorteile: What we enjoy most about the software is that it can be customized. We also enjoy that the program is integrated with Quickbooks which is our main accounting software. We seem to use some of the system features a little differently than it was designed for, so to have a team that can customize features is a huge pro for us. We greatly appreciate the tech team for being patient and always listening to our concerns and our requests.
The assistance we received prior to our biggest auction in 4 years, was fantastic. From customizing letters to training us with the lot manager, the customer service and tech support has been great.

Nachteile: Creating custom letters we found to be quite difficult to do ourselves. Thankfully, the team was able to assist us in this issue, however it would be nice to have this feature be a little more user friendly. But at the end of the day, the custom programming for our letters was a very smooth and quick process.

A Solid Software Solution, Based on Outdated Platform and Interface

Mit Google übersetzen Bewertet am 12.10.2015
Steven Hooper
Dispatch Supervisor
Consolidated Towing, Inc.
Quelle des Nutzers 
Quelle: asdf
3/5
Gesamt
4 / 5
Bedienkomfort
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Our company has used Tracker for our dispatching software for about 20 years. Currently we are using Tracker 2000. All in all we are satisfied with it, as indicated by our long term usage. There are many features of Tracker that we don't use, and many features that we don't use in it's intended way: We make Tracker work for our needs. This puts greater demand on our Dispatchers to keep data entry precise, and makes training more difficult, but it has worked well enough thus far. In terms of a dispatching solution Tracker has some key strengths. Visually it's well organized. At a glance one can easily distinguish priority calls as they have color codes assigned to them. Much of the pertinent information is available at a glance on the main screen. The better the quality of data entry, the better this screen works. Screens for call info and dispatching are laid out well. It should be noted that Tracker is old software. It works, but has some challenges. In today's world of the mouse, Tracker struggles. It is better than it used to be, but it still struggles when clicking on a field you might want to enter data into. There are also hidden places to click, which takes a bit to get used to. The advantage for Tracker is it's strength in keyboard usage. For those who can adapt and have the patience to learn, the speed with which a dispatcher can enter call information is excellent. In fact there are so many keyboard shortcuts that after a while, navigating most of the screens is quite quick. Sending call information to drivers works well enough for us, but it is far from ideal. We haven't purchased the TomTom system and we send our calls as text messages. The format is confusing for them, and they receive multiple pages with information cut-off. I'm not sure this is a Tracker issue, but possibly more of getting the information sent through cell phone carriers. Back when we had Nextel it was great. Today it is frustrating. Tracker has no traditional database. This means that we are unable to create our own custom reports, and we are unable to search for call records beyond paid calls in open months (paid calls in months that have been closed are not available). There is also a confusing different layouts between active and cleared calls. Whenever we have had technical issues, support has generally been good. There are a few of their top techs that are really fantastic to work with. Typical of most companies, I would say.

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