Wer nutzt diese Software?

Marinas, Boat Yards, Boat Service Centers, Boat Dealerships, Marine Parts Distributors and Suppliers, Marine Fuel Retailers, Yacht Clubs and Marina Resorts.

Durchschnittliche Bewertung

14 Bewertungen
  • Gesamt 4.3/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.6/5
  • Funktionen 4.1/5
  • Preis-Leistungs-Verhältnis 4.1/5

Produktinformationen

  • Startpreis 165,00 $/Monat
  • Preisinformationen Fees starting at $165/month. Volume discounts available.
  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten

Angaben zum Hersteller

  • Valsoft
  • http://dockmaster.com/
  • Gegründet 1984

Über DockMaster

Create Customers for Life with DockMaster. DockMaster Software offerings include accounts payable, accounts receivable, general ledger, haul and launch management, inventory, customer relationship management (CRM), service and work orders, boat sales, order entry, payroll, point-of-sale, reservations, slip and rack management, storage and billing, mobile-task assignment and labor tracking, fuel management, EMV chip-card processing, and more!

DockMaster Funktionen

  • Ballast-Tabelle
  • Boot-Wartung
  • Hafen-Management
  • Rechnungsführung
  • Routing
  • Speicherverwaltung
  • Terminplanung
  • Verwaltung der Schiffsbesatzung

Die hilfreichsten Reviews für DockMaster

I have used three marina management programs and DockMaster is second to none!

Bewertet am 1.11.2018
John F.
Operations Manager
Maritime Wirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Vorteile: The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Nachteile: It doesn't make coffee or bring in donuts.

Antwort des Softwareanbieters

von Valsoft an 19.12.2018

Hi John,

Thank you so much for the five star rating. We appreciate your support.

All the best,

DockMaster Software

We have been using DockMaster about 10 years & the overall experience & customer service is great.

Bewertet am 8.5.2018
Maureen P.
Office Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Vorteile: I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Nachteile: I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Antwort des Softwareanbieters

von Valsoft an 15.5.2018

Maureen,

Thank you for posting a review of DockMaster and highlighting the features of our hosted solution.

DockMaster Software, Inc.

Good system for a marina

Bewertet am 21.11.2019
Candice P.
Accounting clerk
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This system makes it very easy to run a marina. I'm in accounting and feel that the ease of Dockmaster helps immensely. Any issues that we have are immediately answered by a support specialist

Vorteile: It's very easy to use and get around from screen to screen. I also like that you can add the most used tasks to your favorites.

Nachteile: Unable to delete items that were keyed in, everything requires a reversal and a re key. When there is an update, there is always an issue the next day

keep looking

Bewertet am 13.3.2017
Dominic F.
Maritime Wirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Antwort des Softwareanbieters

von Valsoft an 18.9.2017

Dominic,

Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions.

It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues.

Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience.

Thank you,

DockMaster Customer Support

We have been a user for many years, there are good and bad things we have experienced over the yeas

Bewertet am 14.9.2017
Michele P.
GM
Maritime Wirtschaft, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It covers all the different areas of business that our company deals with in one software solution

Vorteile: Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Nachteile: since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Antwort des Softwareanbieters

von Valsoft an 6.2.2018

Hi Michele,

Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.

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