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1 EDI Source
Was ist 1 EDI Source?
1 EDI Source ist seit über 30 Jahren ein führendes Anbieterunternehmen innovativer EDI-Softwarelösungen und dedizierter interner Unterstützung. Die EDI-Software EDI HQ ist in der neuen HQXchange-Plattform (HQX) jetzt noch leistungsfähiger und schafft eine einzige umfassende EDI-Lösung mit unübertroffener Tiefe und Flexibilität. HQX bietet im Paket EDI-HQ, das Transparenzportal IntelligentXchange und AS2 Complete Software für eine sichere Datenverschlüsselung mit kompetenter technischer EDI-Unterstützung in einem komfortablen Abonnementmodell.
Wer verwendet 1 EDI Source?
Mit einer leistungsstarken Plattform, die auf die individuellen Bedürfnisse der Kundschaft zugeschnitten werden kann, sind 1 EDI Source-Produkte darauf ausgelegt, Kundschaft in den Branchen Einzelhandel, Fertigung, Logistik, Transport und Gesundheitswesen zu unterstützen.
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1 EDI Source
Bewertungen über 1 EDI Source

No better EDI software on the market
Kommentare: 25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.
Vorteile:
The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.
Nachteile:
There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.
It works goodly
Vorteile:
I does what it is supposed to do and seems to do it pretty well
Nachteile:
The set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners
Antwort von Epicor Software
vor 12 Monaten
Thank you for taking the time to share your feedback, it's important to us. If there are any additional challenges that you are experiencing, please reach out, we are happy to address them.
It works, but is it the best?
Kommentare: Was not, or did not seem to know NetSuite during the implementation. We have to show them how to do many things. Each time a certificate needs updated (typically annually) it is VERY difficult to get them to schedule the update properly. Any time you need help, it is VERY difficult to get someone to assist you. Then once you get someone to assist you, it takes them forever to get anything done.
Vorteile:
Once it is configured properly, it seems to work.
Nachteile:
Takes forever to get any changes made. It is like pulling teeth for them to help. You will submit a ticket and you get a very short response.
Antwort von Epicor Software
vor 11 Monaten
We're truly sorry to hear about your recent experience with 1 EDI Source. We take your feedback seriously and would like to address the concerns you've raised. We are actively working to enhance our process to ensure faster and more effective resolutions. We understand the critical importance of being proficient with integrations like NetSuite, and we are strengthening our training programs to support our clients during the implementation phase better. Regarding the certificate updates and assistance if with AS2, we have an enhancement that can solve this challenge. We’d love the opportunity to discuss this further and see how we can improve your experience. Please feel free to reach out to us through our customer success channel.
My revieww
Vorteile:
Well designed application. uershlhdaefh a.kefc v
Nachteile:
Difficult to administer in changing infrastructure environment. No temp licenses.
Antwort von Epicor Software
vor 12 Monaten
Thank you for taking the time to share your feedback. We understand the different challenges a hosted environment can present based on permission levels. We do offer temp keys and would be happy to discuss setting you up with a temp key. Please reach out if you would like to do so.
The company is supported by a larger organization, Epicor
Vorteile:
They are willing to take on EDI management
Nachteile:
Support is limited off hours, and they have scheduled maintenance windows which conflict with our heavy operational times.
Antwort von Epicor Software
letztes Jahr
Thank you for taking the time to share your experience with us. We are glad to hear that you appreciate our partnership and we apologize if access to our Support team was ever impeded in any way. We strive to provide robust support even during off-hours support and scheduled maintenance windows. We understand that these issues can be frustrating, especially when they conflict with your operational times. We are committed to providing the best possible service to our customers and will do our best to address your concerns. If you have any questions or concerns, please don’t hesitate to reach out to us.
Run like the plague is coming
Kommentare: In my opinion we were sold a dream. The level of support is nonexistent. I would not recommend 1 EDI Source to anyone even if it were FREE.
Vorteile:
[sensitive content hidden] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you.
Nachteile:
Our account manager [sensitive content hidden] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself. Turnaround time for support tickets is too long for both Tier 1 and 2. The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business.
Antwort von Epicor Software
vor 12 Monaten
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. We are glad to hear that the consultant provided you with the level of service we strive for at 1 EDI Source. The issues you've experienced with our support system and account management are not the level of service we aim to provide, and we take your feedback seriously. We would like to make this right and discuss how we can better meet your needs. If you are willing to discuss this, we will reach out shortly to work towards a satisfactory resolution. Your feedback is important to us as we continue to improve our services and customer experience.

overall excellent!
Kommentare: increased efficiency and functional department ownership of issues that are related to their respective departments.
Vorteile:
ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.
Nachteile:
The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.

Long time user of product and support
Kommentare:
I have worked with EDI/HQ for several years and it keeps getting better. I use it for X12 and EDIFACT and I appreciated that the EDIFACT side was enhanced to make it easier and better to map.
Again, reporting and loop data testing while mapping would be a BIG plus.
Vorteile:
Ease of use...functionality. It can handle many different kinds of formats inbound and outbound.
Nachteile:
Reporting can be better...when mapping, if the user can loop thru the data to test the different situations one mapping to using the different operators.

This is excellent software. Even for a novice, it was easy to learn and works very well.
Vorteile:
Ease of use is the best thing about it. When I first started using this software, I was brand new to the EDI process. I was able to quickly learn how to edit the maps and there are a plethora of tools to use to get it to work the way you need it to. Everything is pretty straightforward and I only had to reach out to 1EDISource for a few things that I couldn't figure out on my own. Overall, I have been very pleased with this software and would absolutely recommend it to others.
Nachteile:
Honestly, there isn't really anything I don't like about this software. I never came across a problem that I couldn't solve.

We brought our EDI processing in house several years ago and EDI/HQ is our solution.
Vorteile:
The ability to have complete control over all aspects of the EDI process. And being able to do our own custom processes with ease, is a huge win.
Nachteile:
The only cons I can think of are a few minor process items that could be a little more intuitive, but they are by no means a deal breaker.
1 EDI Source Products Just Work!
Kommentare: I have been using 1EDI Source products for many years and find them to be reliable, and easy to use in most cases. There are a few issues that need some work, but overall it has been a money saving product in our environment.
Vorteile:
EDI-HQ is very reliable and has kept a similar interface over the years, which makes moving from version to version much easier. The AS2 product is very reliable and we have not had many issues with it since we started with it. Solid programs.
Nachteile:
There are some issues I have had with AS2 Complete connecting email with Azure Exchange. On EDI-HQ we have seen some UI issues on the mapping section, but we are not on the latest version yet, so that may have been fixed. The issue's we see are mostly in highlighting that will not go away.
Solid product and professional services
Kommentare: They are very easy to work with. They respond and resolve my inquiries quickly.
Vorteile:
The AS2 Complete and EDI HQ are solid products. They are easy to use.
Nachteile:
I wish there are more whitepaper and examples that advise how to use the product more effectively.
In Betracht gezogene Alternativen:
Content with 1 EDI Source
Vorteile:
Love that we have access to the data/maps Absolutely love [sensitive content hidden]!
Nachteile:
Slowness of HQ lately. Outages are more frequent
1 EDI Source - Solid
Kommentare: My experience with 1 EDI source has been great. I can't think of a time that they ever let me down.
Vorteile:
1 EDI Source has great support! Never had had any issues for the years that we have used them.
Nachteile:
I wish I knew how to leverage the technology more, I know it is capable of a lot, but I only know so much.
1 EDI Source Review
Kommentare:
Worked with implementing a new EDI install with new software at a top level. Basic use of dashboard.
Communication with accounting and 1 EDI Source leads.
Vorteile:
Good onboarding support staff such as [sensitive content hidden] Easy to use dashboard.
Nachteile:
Costs but wouldn't say it is driven by 1 EDI Source, rather the EDI space as a whole.
EDI Customer
Vorteile:
I find the Responsiveness of Support to be excellent
Nachteile:
I don't really have any issues with them
Antwort von Epicor Software
letztes Jahr
Thank you for taking the time to share your experience with 1 EDI Source, an Epicor solution. We are thrilled to hear that you find our support team to be responsive and that our pricing and functionality meet your expectations. We appreciate your business and look forward to continuing to support your success. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you again for choosing 1 EDI Source!
EDI saves time
Vorteile:
1 EDI Source allows communication between Hunt & Sons and our direct vendor. The vendor is notified immediately on product shortages and when back orders will be fulfilled.
Nachteile:
I do not have anything negative to say about 1 EDI source.
Antwort von Epicor Software
letztes Jahr
Thank you for taking the time to share your experience with 1 EDI Source, an Epicor solution. We are thrilled to hear that our B2B integration solution has helped you improve communication with your direct vendor and streamline your supply chain. We appreciate your business and look forward to continuing to support your success. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you again for choosing 1 EDI Source!
Ease of use
Vorteile:
It is easy to sign in and change profile information.
Nachteile:
I wanted to access and pay invoices, but can't seem to figure that out.
Antwort von Epicor Software
vor 12 Monaten
Thank you for your feedback. We are constantly working to improve our billing process to make it smoother for customers like yourself. We appreciate your continued partnership!
Geeat customer service for custom implementations
Vorteile:
We had some hiccups with getting started, but received excellent service once we moved past the growing pains. The tech team went above and beyond helping us, even working over the weekend.
Nachteile:
We wish we received more guidance about what we might need.
Antwort von Epicor Software
letztes Jahr
Thank you for taking the time to share your experience with us. We are glad to hear that our tech team provided excellent service and went above and beyond to help you with your custom implementation. We apologize for any confusion or lack of guidance you experienced during the process. We appreciate your feedback and will use it to improve our services. If you have any questions or concerns, please don’t hesitate to reach out to us. Thank you again for choosing us!
Best of the Best!
Kommentare: I've used other EDI software like Gentran, GIS, Application Integrator, Trusted Link, and Trusted Link iSeries and by far hands down this is the best EDI translation and management software out there. The flexibility, ease of use, and control over your date is unmatched. I would recommend this software to a new company using EDI for the first time or a huge company that has hundreds of partnerships already. We have over 400 active partnerships currently and it runs like a champ.
Vorteile:
EDI HQ is very easy to use and intuitive with even a basic EDI understanding. Even with the ease of use though it is also very powerful and flexible you can map around any issue assuming you are getting the data you need.
Nachteile:
Requiring a double map to handle any to any translations is a bit clunky but it definitely serves the purpose of being able to map any format to any other format it just takes an extra step.
Antwort von Epicor Software
vor 2 Jahren
Thank you for taking the time to provide such a glowing review and detailed feedback. We greatly appreciate the additional context. If you are open to having a conversation about your double-mapping business case, we'd love to capture it for development to address.
EDI HQ is critical to sales to our business partners
Kommentare: Overall, our experience with EDI HQ has been very good. It is no understatement to say that without EDI HQ, a large portion of our business would be nearly unmanageable.
Vorteile:
EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process.
Nachteile:
When using the Transaction Filters, EDI HQ displays native transaction data (EDI Data / App Data) in a variable-pitch font (like "Ariel"), which makes data difficult to read when trying to diagnose and issue. All "raw text" data displays should be in a fixed-pitch font like "Courier New" or "Consolas". Variable-pitch fonts are appropriate only for paragraph-style text, never for raw data.
Antwort von Epicor Software
vor 2 Jahren
Thank you for your review and feedback. We work to continually enhance our product to make capabilities more available to our customers. We're happy to look at the fonts in the transaction data that are presenting challenges so we can get those into development and make changes.
I love the dashboard and the readable format version.
Kommentare: Ease of use, Control, visibility
Vorteile:
~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client version allows the regular users to do their research on their own saving us time to run reports for them. ~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job. ~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler. ~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey. ~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again. ~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth. Overall, I think the design, the ease of access and control are pretty good.
Nachteile:
~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.
Great Partner for EDI mapping and management
Kommentare: A great business partner for EDI. Highly recommend both their software and managed services if you do not have a dedicated EDI team.
Vorteile:
We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service.
Nachteile:
The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it.
Antwort von Epicor Software
vor 2 Jahren
Thank you for taking the time to leave a review! We strive to provide exceptional service as a trusted business partner and are happy to be working together. The timeliness of the ManagedXchange web interface processing is an active project with Development and we'll keep you updated on its status.
HQ is best of breed in EDI Software
Vorteile:
HQ is best of breed compared to other products on the market. The mapping tool is the best I've ever used. It's fast, reliable and very robust with the options it has for creating complex mapping.
Nachteile:
The only thing I wish HQ did was allow for an export to Excel from the Filter screen. This would save a lot of time when communicating issues with customers and internal teams
Antwort von Epicor Software
vor 2 Jahren
Thank you for your review. Regarding your challenges with the export functionality, we'd love to have a conversation to discuss current export features that might alleviate this challenge for you. We appreciate your feedback as it allows us to place pertinent issues in front of our developers. We are looking forward to speaking with you.
Makes EDI manageable
Kommentare: automation increasing efficiency, more customizable inventory feeds
Vorteile:
Integration to partners was very easy, integration to Microsoft Navision 2018 was rather difficult but that was ERP related not EDI HQ related. i like the visibility it offered
Nachteile:
did not have some ftp functionality built in, had to request it, errors are not the best,
Antwort von Epicor Software
vor 2 Jahren
Thank you for your review and feedback. We work to continually enhance our product to make capabilities more available to our customers. We're happy to look at the FTP functionalities that are presenting challenges so we can get those into development.