Wer nutzt diese Software?
With a powerful platform that can be tailored to meet a clients individual needs, 1 EDI Source products are designed to support clients in the retail, manufacturing, logistics, transportation and healthcare industries.
Durchschnittliche Bewertung47 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- 1 EDI Source
- Gegründet 1989
1 EDI Source has been a leading provider of innovative EDI software solutions and dedicated in-house support for over 30 years. Our flagship EDI software EDI HQ is now even more powerful within our new HQXchange (HQX) platform, creating a single comprehensive EDI solution with unrivaled depth and flexibility. HQX bundles EDI HQ, IntelligentXchange visibility portal and AS2 Complete secure data encryption software with our expert technical EDI support all in a convenient subscription model.
- Alarmfunktion / Benachrichtigungen
- Berichterstattung / Analyse
- Elektronischer Datenaustausch (EDI) Testing
- Integration von Dritten
- Management by Exception
- Unterstützung für EDI-Mapping
Die hilfreichsten Reviews für EDI/HQ
Bewertet am 7.12.2017
I love the dashboard and the readable format version.
Kommentare: Ease of use, Control, visibility
~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer.
~The Jobs and automation allows you customized alerts and reports delivered right to your inbox.
~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users.
~The client version allows the regular users to do their research on their own saving us time to run reports for them.
~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job.
~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler.
~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey.
~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again.
~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth.
Overall, I think the design, the ease of access and control are pretty good.
~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters.
~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.
Bewertet am 26.10.2015
Use of 1EDI in the Healthcare Industry
Kommentare: I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale. Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged. Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients. Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating. Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced. Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at. Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.
Bewertet am 13.10.2015
Westin Foods - EDI feedback - please read
Kommentare: I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ. These comments also come from a background and usage of two other companies we use for our other divisions. Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task. New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year. Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems. Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes. Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.
Bewertet am 31.7.2018
User friendly Software that tackles all the customers from simple to very complex
Kommentare: It runs the whole company
Vorteile: I like the ability to use HQ to solve all of my custom programming needs in one spot rather than using my ERP. HQ automatically sets up T-sets with new customers so most of the set up is done for you. It is very easy to update sender receiver ID's, create carbon copies for the DSV customers that you don't need to flow through your ERP but rather just forward the 850 to the warehouse for pick, pack and shipping. It is also easy to navigate through the system because the language makes sense. I have over 30 customers that all have different needs but so far every need has been met with HQ.
Nachteile: The only thing that is tuff about the software is figuring out how to use Map Designer but I think with proper trainer it wouldn't be an issue.
Bewertet am 6.9.2017
The EDI HQ team has always been positive and very helpful whenever I have needed
Kommentare: Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!
Easy and intuitive, even to the least experienced EDI coordinator.
The staff has thorough knowledge of the EDI products and has always
provided prompt and efficient responses or made knowledgeable
recommendations to solve an issue. The friendly and helpful attitudes
are awesome and they make one feel like the most important customer
they have worked with all year! EDI HQ software is awesome as is the staff.
Nachteile: Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.