Was ist PatientNow?
PatientNOW ist ein umfassendes Softwaresystem zur Verwaltung deiner gesamten Praxis für ästhetische Medizin. Seit über 14 Jahren verbessert die Lösung ihre Software, um den Bedürfnissen der ästhetischen Medizin gerecht zu werden, indem die Anregungen und Wünsche der Ärzte und ihres Personals ernst genommen werden. Daraus ist ein EMR-Softwareprodukt entstanden, das auch ein Praxismanagement und ein System zur Patientenbindung umfasst, das darauf ausgerichtet ist, Interessenten zu erfassen, aktuelle Patienten zu binden und die Einnahmen deiner Praxis zu steigern.
Wer verwendet PatientNow?
Praxen für plastische/kosmetische Chirurgie, medizinische Spas, kosmetische Dermatologie, Hormonbehandlung und Wellness, Gewichtsverlust
Wo kann PatientNow bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil)
Über den Anbieter
- PatientNow
- Ansässig in Greenwood Village, USA
- 2004 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- PatientNow
- Ansässig in Greenwood Village, USA
- 2004 gegründet
- Telefon-Support
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
PatientNow – Videos und Bilder
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PatientNow Funktionen
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Bewertungen über PatientNow
Verifizierter Rezensent
Patient Now Review
Kommentare: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.
Vorteile:
The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.
Nachteile:
As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP
Michelle
In Betracht gezogene Alternativen:
All software has pros and cons
Kommentare: Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.
Vorteile:
We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.
Nachteile:
The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.
Jonathan
In Betracht gezogene Alternativen:
Patient Now Review
Kommentare: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.
Vorteile:
Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.
Nachteile:
Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow. I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust. There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.
Shauna
In Betracht gezogene Alternativen:
Patient Now Review
Kommentare: In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.
Vorteile:
This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.
Nachteile:
The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.
Peter
In Betracht gezogene Alternativen:
The First 100....
Kommentare:
The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN]
. He is open, pleasant, and interested in improvement.
Vorteile:
As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?
Nachteile:
Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.
