PatientNOW

PatientNOW

von PatientNow

Wer verwendet PatientNOW?

Praxen für plastische/kosmetische Chirurgie, medizinische Spas, kosmetische Dermatologie, Hormonbehandlung und Wellness, Gewichtsverlust

Was ist PatientNOW?

PatientNOW ist ein umfassendes Softwaresystem zur Verwaltung deiner gesamten Praxis für ästhetische Medizin. Seit über 14 Jahren verbessert die Lösung ihre Software, um den Bedürfnissen der ästhetischen Medizin gerecht zu werden, indem die Anregungen und Wünsche der Ärzte und ihres Personals ernst genommen werden. Daraus ist ein EMR-Softwareprodukt entstanden, das auch ein Praxismanagement und ein System zur Patientenbindung umfasst, das darauf ausgerichtet ist, Interessenten zu erfassen, aktuelle Patienten zu binden und die Einnahmen deiner Praxis zu steigern.

PatientNOW – Details

PatientNow

https://www.patientnow.com

Gegründet 2004

PatientNOW – Kostenübersicht

PatientNOW bietet keine Gratisversion und keine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

PatientNOW Funktionen

Elektronische Patientenakte Software
Compliance-Verfolgung
Diagramm-Erstellung
Elektronische Rezepte
HIPAA konform
Handschrifterkennung
ONC-ATCB zertifiziert
Self-Service Portal
Sinnvolle Nutzung zertifiziert
Sprach-Erkennung
Terminplanung
Behandlungspakete
Geschenkkarten-Management
HIPAA konform
Inventarverwaltung
Kundenmanagement
Terminverwaltung
Vorher-Nachher-Bilder
Fortschrittsverfolgung
Kollaboration
Mobiler Zugriff
Patientenportal
Patientenweiterbildung
Persönliche Gesundheitsakte
Pflegeplanung
Selbstorganisation
Terminplanung
Textnachrichtenversand
EMR / EHR (elektronische / medizinische Gesundheitsberichte)
Elektronische Rezepte
HIPAA konform
Inventarverwaltung
Medizinische Terminplanung
Mehrere Büros
Mehrere Ärzte
Patienten-Terminplanung
Patientenabrechnung
Patientenakten
Patientenportal
Patientenregistrierung
Reklamationsabwicklung
Überprüfung der Versicherungsberechtigung
Behandlungspläne
Bildverwaltung
EMR / EHR (elektronische / medizinische Gesundheitsberichte)
Fortschritt-Notizen
HIPAA konform
Inventarverwaltung
Patientenportal
Reklamationsabwicklung
Terminplanung
Terminverwaltung
Übungs-Management
Inventarverwaltung
Patientenabrechnung
Patientenfluss-Management
Patientenportal
Reklamationsabwicklung
Terminplanung
Terminverwaltung
Verwaltung von Patientenakten
Vorher-Nachher-Bilder
Abrechnung & Rechnungsstellung
Arzt-Management
Drag-and-Drop
HIPAA konform
Mehrere Standorte
No-Show-Nachverfolgung
On-Call-Pläne
Personalverwaltung
Self-Service Portal
Terminplanung
Verwaltung von Patientenakten
Wiederkehrende Termine

PatientNOW – Nutzerbewertungen

Zeigt 5 von 106 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3,8/5
Kundenservice
3,9/5
Funktionen
3,6/5
Preis-Leistungs-Verhältnis
3,6/5
Verifizierter Rezensent
Practice Administrator
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 25.9.2018

"Patient Now Review"

Kommentare: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Vorteile: The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Nachteile: As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

  • Quelle des Nutzers 
  • Bewertet am 25.9.2018
Peter C.
Plastic Surgeon
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 12.5.2020

"The First 100...."

Kommentare: The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN]
. He is open, pleasant, and interested in improvement.

Vorteile: As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?

Nachteile: Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 12.5.2020
Jonathan B.
Chief Surgeon
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 26.9.2019

"Patient Now Review"

Kommentare: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Vorteile: Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Nachteile: Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

  • Quelle des Nutzers 
  • Bewertet am 26.9.2019
Simran S.
CEO
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 26.9.2019

"Great system for a cash based aesthetic practice"

Kommentare: Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.

Vorteile: The software has addressed key work flow requirements in aesthetic practices. It has very helpful templates already included and making your own custom templates is very easy. Now that our practice has had it for some time we have started looking at the analytics that the software offers. Finally, text and email marketing is included which means we do not have to pay another vendor to do it or enter emails/phone numbers on another platform.

Nachteile: I wish the software interface was more streamlined. When I say this, I am specifically referring to the small boxes and colors.

  • Quelle des Nutzers 
  • Bewertet am 26.9.2019
Brittany I.
NP
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 1.10.2019

"I had better expectations"

Kommentare: I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and many times would like to go back.

Vorteile: Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Nachteile: Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.

  • Quelle des Nutzers 
  • Bewertet am 1.10.2019