PatientNOW

PatientNOW

von PatientNow

Wer verwendet PatientNOW?

Plastic/Cosmetic Surgery Practices, Medical Spas, Cosmetic Dermatology, Hormone Health and Wellness, Weight loss

Was ist PatientNOW?

patientNOW is a comprehensive software system designed to manage your entire aesthetic medical office. For over 14 years we have been upgrading our software to meet the needs of aesthetic medicine by listening to the suggestions and requests of our physicians and their staff that has resulted in an EMR software product that also includes Practice Management and a Patient Engagement system designed to capture prospects, retain current patients and grow your practice revenue.

PatientNOW – Details

PatientNow

https://www.patientnow.com

Gegründet 2004

PatientNOW – Preisübersicht

PatientNOW bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für PatientNOW findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

PatientNOW Funktionen

Elektronische Patientenakte Software
Compliance-Verfolgung
Diagramm-Erstellung
Elektronische Rezepte
Handschrifterkennung
ONC-ATCB zertifiziert
Self-Service Portal
Sinnvolle Nutzung zertifiziert
Sprach-Erkennung
Terminplanung
Behandlungspakete
Geschenkkarten-Management
HIPAA konform
Inventarverwaltung
Kundenmanagement
Terminverwaltung
Vorher-Nachher-Bilder
Fortschrittsverfolgung
Kollaboration
Mobiler Zugriff
Patientenportal
Patientenweiterbildung
Persönliche Gesundheitsakte
Pflegeplanung
Selbstorganisation
Terminplanung
Textnachrichtenversand
EMR / EHR (elektronische / medizinische Gesundheitsberichte)
Elektronische Rezepte
HIPAA konform
Inventarverwaltung
Medizinische Terminplanung
Mehrere Büros
Mehrere Ärzte
Patienten-Terminplanung
Patientenabrechnung
Patientenakten
Patientenportal
Patientenregistrierung
Reklamationsabwicklung
Überprüfung der Versicherungsberechtigung
Behandlungspläne
Bildverwaltung
EMR / EHR (elektronische / medizinische Gesundheitsberichte)
Fortschritt-Notizen
HIPAA konform
Inventarverwaltung
Patientenportal
Reklamationsabwicklung
Terminplanung
Terminverwaltung
Übungs-Management
Inventarverwaltung
Patientenabrechnung
Patientenfluss-Management
Patientenportal
Reklamationsabwicklung
Terminplanung
Terminverwaltung
Verwaltung von Patientenakten
Vorher-Nachher-Bilder
Abrechnung & Rechnungsstellung
Arzt-Management
Dozenten- / Personalverwaltung
Drag-and-Drop
Mehrere Standorte
No-Show-Nachverfolgung
On-Call-Pläne
Self-Service Portal
Terminplanung
Verwaltung von Patientenakten
Wiederkehrende Termine

PatientNOW – Nutzerbewertungen

Zeigt 5 von 105 Nutzerbewertungen

Gesamt
4/5
Benutzerfreundlichkeit
3.8/5
Kundenservice
3.9/5
Funktionen
3.6/5
Preis-Leistungs-Verhältnis
3.6/5

Patient Now Review

Bewertet am 25.9.2018
Verifizierter Rezensent
Practice Administrator
Unterhaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Vorteile: The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Nachteile: As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Patient Now Good & Bad

Bewertet am 27.9.2019
Janit P.
COO
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it's fair. We finally have a trainer who is fantastic. She has helped us tremendously. The guys in support, for the most part, are very helpful but getting through to them sometimes is difficult.

Vorteile: I think the recent upgrade to include memberships and referral programs was a good one. It has made managing our membership program so much easier! I know can quickly look to see which patients' plans are expiring and quickly send them an email to renew. I can also add in the promotions and discounts so there is no more manual calculations done at the front desk.

Nachteile: The financial reporting still needs to be buffed up. In order to get the data I need, I have to run a report, download it to Excel, format it so that I can create pivot tables and then run the pivot tables. It's a lot of work. The schedule also needs to be improved. They have said for years that it's "on their list" but I've been hearing that since 2013.

PatientNOW Cloud

Bewertet am 25.5.2019
Kristin W.
Office Manager
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke [SENSITIVE CONTENT HIDDEN] who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called [SENSITIVE CONTENT HIDDEN] back on a Friday in the mid-morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. [SENSITIVE CONTENT HIDDEN] started the process. [SENSITIVE CONTENT HIDDEN] called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW.

Vorteile: The lay out. Once you understand the basic workings of the software is very easy to get around.

Nachteile: I have a hard time creating the templates, however they trainers are always willing to help.

Good product

Bewertet am 31.10.2019
Theo G.
Owner
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is lower in cost than other systems, but cloud-based services make it difficult to use

Vorteile: Easy to use, intuitive, similar functions to other products on the market. Able to be modified to fit the practice.

Nachteile: No Mac support. Cloud based resources make it’s reliability frustrating at times. In the future, might consider backing up info locally.

Patient Now Review

Bewertet am 26.9.2019
Jonathan B.
Chief Surgeon
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Vorteile: Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Nachteile: Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.