AppFolio Property Manager

Kommentare: Overall I am satisfied with our decision to migrate to Appfolio. It has allowed us to expand our business with our current staff and save time in the process.

Vorteile: The overall flow of the system from application, to move-in, to month to month operations is very complete.
Rent receiving and recording is payments to the landlord are much quicker than our previous ledger system. This has taken the money handling out of the hands of the leasing agents and placed checks and balances on who and how the funds are moved or paid. All correspondance can be tracked via emails and texts between tenant and agent. Very easy to follow a discussion after the fact and see where and how things get changed in the conversation.

Nachteile: The software lacks the overall ability to work with commercial properties. We have adapted to the use but very rudimentary. Also the financial system has some holes with regards to how funds are received between security funds and operating funds. This causes properties to get out of balance between these two accounts. I have had several out of balance conditions recently and while the support desk is quick to guide me through it the whole process of tracking down the out of balance is too time consuming.

Kommentare: I love it! I found the Appfolio program did save me time with all parts of property management duties I have.

Vorteile: Once I learned the program, Appfolio made the job easier. The owner statements were easy for my owners to understand. Love the ability to upload copy of invoices to owner statements, so they could see my deductions if there were any on the given month. This saved me time from answering calls from owners that had questions about the owner statement. The online features made it easy for Owners & Tenants to see everything related to their property.

Nachteile: Being a very small company it was a little more expensive than other programs out there. The learning curve was a bit tuff, but Help was always there to assist me if needed.

Kommentare: Incredible software, customer service and company. The gold standard.

Vorteile: Ease of use and efficiency. Appfolio has automated and connected what were once manual processes into a sophisticated and professional cloud based solution that represents our company with Tenants, Property Owners and Employees exceptionally well. The intuitiveness is remarkable and our time savings are significant. Amazing product, service and company.

Nachteile: Portfolio analysis. Maturing company and service but enhancements come fast.

Kommentare: Overall, providing the initial data from our old system for the setup was easy, of course you need to provide accurate data. Everything went well and whether i provided PDF's or Excel files, the only real errors were made on data we provided. It was easy enough to correct. We are thrilled with AppFolio since making the switch in November 2018.

Vorteile: Easy to use web based software, includes apps for management and homeowner/tenant. AppFolio continues to make improvements and they appear, never an update on our end needed, love that since it is web based. Set up a vendor once to use across all condominium associations the vendor provides services for, good work order system and improvements made based on user feedback.

Nachteile: I would like the ability to modify the user level access myself, but that isn't a real problem, just a nicety. There needs to be the ability to create folders or directories to upload the condominium documents so they can be categorized, otherwise an owner needs to look through a significant amount of files. I understand that is in the works though.

Kommentare: From the beginning it was easy to migrate our data, and we never looked back. It is so awesome for our boss to be out in the field, call us to ask a question - then say never mind "It is all right here on AppFolio" on his phone or tablet. Easy to find just what you are looking for and the Support/Help system is the best I have ever experienced in a software. On line CHAT is a lifesaver.

Vorteile: User friendly & intuitive. The app and online log in for tenants and owners is a game changer. The vendors and work order flow is excellent. Accounting is similar to quickbooks, everyone get it. Unlimited support (for FREE - who offers that?), an excellent online help "System" There are videos, online articles, training you attend live online and/or watch at any time on specific topics. There is a user community for help too. What other software allows you to "Vote" on things you want your software to do - and the programmers work on the request with the most votes. Amazing!! Thank you AppFolio

Nachteile: That I had to suffer through YARDI for so long before I found AppFolio and we switched.