AppFolio Property Manager
von AppFolio
Wer verwendet AppFolio Property Manager?
Wohn-, Studentenwohnungs-, Gewerbe-, Gemeindeverbands- und gemischte Portfolio-Immobilienverwaltungen, die mehr als 50 Objekte verwalten.
Was ist AppFolio Property Manager?
AppFolio bietet eine mobile All-in-one-Immobilienverwaltungssoftware für Wohn-, Gewerbe-, Studentenwohnungs-, Hausbesitzer- und Eigentumswohnungsverbände und gemischte Portfolio-Immobilienverwaltungen zur Vermarktung, Verwaltung und Skalierung. AppFolio ist ideal für wachsende, komplexe Unternehmen und bietet Funktionen zur Unterstützung moderner Manager*innen: Online-Anwendungen und -Leasing, Eigentümer- und Einwohner-Portale, Online-Zahlungen, integrierte Überprüfungen, Wartungsanfragen, mobile Inspektionen, Massen-SMS, solide Buchhaltung und Berichterstattung.
AppFolio Property Manager – Details
AppFolio
https://www.appfolioinc.com/
Gegründet 2006
AppFolio Property Manager – Preisübersicht
AppFolio Property Manager ist verfügbar ab 250,00 $/Monat. AppFolio Property Manager bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für AppFolio Property Manager findest du unten.
Startpreis
250,00 $/Monat
Kostenlose Version
Nein
Gratis Testen
Ja
Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Persönlich
Live Online
Webinare
Dokumentation
Kundenbetreuung
Support während der Geschäftszeiten
Online
AppFolio Property Manager Funktionen
Beliebte Produkte
AppFolio Property Manager – Nutzerbewertungen
Zeigt 5 von 1.509 Nutzerbewertungen
Drew S.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 20.12.2019
"Amazing Property Manager for Small-to-Medium Companies"
Kommentare: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
Vorteile: First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
Nachteile: I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.
Antwort des Softwareanbieters
von AppFolio an 30.12.2019
Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!
- Quelle des Nutzers
- Bewertet am 20.12.2019
Corinne S.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis3/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 17.3.2020
"Only one complaint"
Kommentare: I love the software, I hate how much it cost me. Please adjust for the small end user
Vorteile: Easse of use and how everything is tied in from advertising the unit to renting it, leasing and collecting the rent then finally moving them out :)
Nachteile: Cost, I think it is too expensive. I do not understand why when you have more and more users my bill keeps going up. for God's sake scottie send this small business owner a line..we are drowning in the cost but can't compete without the software....so I pay..
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 17.3.2020
Sarah D.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten5/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 17.12.2019
"Appfolio makes our business run smoothly!"
Kommentare: Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.
Vorteile: Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.
Nachteile: There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.
Antwort des Softwareanbieters
von AppFolio an 30.12.2019
Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!
- Quelle des Nutzers
- Quelle: SoftwareAdvice
- Bewertet am 17.12.2019
Tara D.
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Gesamtbewertung3/5
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Benutzerfreundlichkeit3/5
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Eigenschaften & Funktionalitäten3/5
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Kundenbetreuung2/5
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Preis-Leistungs-Verhältnis3/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 11.8.2018
"Sad to be looking elsewhere."
Kommentare: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.
Vorteile: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.
Nachteile: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.
Antwort des Softwareanbieters
von AppFolio an 21.8.2018
Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.
- Quelle des Nutzers
- Bewertet am 11.8.2018
Cj A.
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Gesamtbewertung5/5
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Benutzerfreundlichkeit5/5
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Eigenschaften & Funktionalitäten4/5
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Kundenbetreuung5/5
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Preis-Leistungs-Verhältnis5/5
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Wahrscheinlichkeit der Weiterempfehlung
- Quelle des Nutzers
- Bewertet am 11.12.2019
"Very Nice Property Management Solution"
Kommentare: I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software.
Vorteile: Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time.
Nachteile: Some of the editing and finer tuning options are lacking. (Example: not being able to rearrange line items on a bill or journal entry. You can only delete or add new to the bottom, no editing between without having to manually redo everything from the edit down.)
Antwort des Softwareanbieters
von AppFolio an 30.12.2019
Thanks, CJ. We appreciate you leaving us a review. We are constantly listening to your feedback to inform our product and we'll be sure to forward your feedback to our Product Team! It's great to hear that you are using AppFolio in all areas of your business.
- Quelle des Nutzers
- Bewertet am 11.12.2019
