AppFolio Property Manager

Vorteile: Ease of use, quick search, archived records, online payments, ability to scan files into clients portal, pay bills online. We basically did a 15-20 year upgrade . They said when we bought the software it would be like adding an extra employee to our office and after a years use, I would agree. The data entry alone for our bill payments was a two to three day job with our old software, now just a few hours to pay 300-400 invoices a month.

Nachteile: The biggest frustration that I have with the software program is during the transition from when a tenant gives notice to move out and getting a new tenant into that same unit. For whatever reason, when a tenant gives notice and we put that information into the system and click the notice prompt and give the date of their move out (usually 30 days). That unit is going to be vacant and we begin to market for a new tenant, however, when we find a new tenant and we want to put the new tenant name and the deposit money into the system under that unit, we are UNABLE to put a pending tenant into the system until there is a complete move out. We need to get that money in the bank and a new pending tenant into our upcoming move ins. Usually the way we have done it is to manipulate the move out dates and then put the charges in later when the real move out occurres They must be a way to put PENDING tenants into to a future vacant unit in an easier way. We love the software, but because we have 30-50 move outs and move ins each month, it is very frustrating that when a tenant gives notice, the program should then allow pending tenant information to be entered to that future vacant unit and right now we can't.

Kommentare: We have really grown to love Appfolio. It just simplifies life in the office and makes our job easier and allows us to be more efficient for our tenants.

Vorteile: This software can literally do everything. It is a one stop shop. I got rid of 7 different (paid) programs and now have JUST Appfolio- which does the work of all of them.

Nachteile: There is nothing I dislike about the software except that they are still growing thus the functionality is still growing. I strongly disliked the "car salesman" pitch of the sales team. They promised a lot of things that the software couldn't deliver at first; however, we learned to get around it and in some cases, the functionality was built out (during our first year with them)and that feature is now available.

Kommentare: I love it!! I just have a few request to make it perfect :)

Vorteile: The ease of applications and lease signing! I also like some parts of the reports.

Nachteile: The Unit Avail. doesn't show the name of the existing resident or the future one, so I have to transfer it to excel and add that for every property every 2 weeks.
I'm always concerned about notices being put in correct.
I can't print a report to show signed lease renewals by month.

Kommentare: Overall I am happy with AppFolio and like that I can keep necessary information in one place. I also know it is helping us keep our accounting more accurate and although the process can be difficult, I know it's a good thing. I am encouraged that their customer service has improved a lot and I'm hopeful it continues. I feel like I matter as a customer and that's important. Now that we have been using this software daily for 2+ years I don't know how we'd live without it or something similar.

Vorteile: As a property management company, it keeps everything in one place. I'm able to track and store almost all necessary information. I also like that AppFolio continually works on improving their software, regularly implementing new helpful features.

Nachteile: In the beginning, the customer service went downhill really fast, such as sometimes taking a week to get back to me and then having someone that didn't know what they were doing or how to fix our problem. I was very unhappy and thinking we had made a mistake in purchasing, but I can tell in the last year especially they have really worked on improving their customer service with quicker turnaround and better-trained staff helping. I almost always have a positive experience now. There are still some features that we really need for rental management that I'm hopeful are added soon.

Kommentare: We have been with Appfolio for 9 years - and during that time there has been significant improvements in the system. Our company is a heavy user and utilize as much of the functionality of the system that we can - and as such we are frequently asked to provide feedback to the development team when they are considering options. We are committed to our relationship with Appfolio, however, due to API restrictions, if we have much more growth we may need to consider alternative solutions.

Vorteile: The software is intuitive, user friendly and a stable platform. They a continually developing additional functionality and release updates regularly. The customer forum is great - you can collaborate with other users, seek our solutions and make recommendations that development will consider for future releases.

Nachteile: It does not have an open API and they are unwilling to consider this for clients. While they are routinely pushing out enhancements and are developing additional functionality, and they say the functionality is based on client feedback - it seems like development resources are not focused on this things that clients really 'need'.