DaySmart Salon

It's really pricey for what you get

Vorteile:

I like that Salon Iris has an app that the stylists could use and book from their phones. And they could room reports from their phones, too without blocking up the salon computer.

Nachteile:

I didn't like that the stylists couldn't book for other stylists from their app. Example: if a family comes in and splits between 2 stylists, they couldn't call 1 stylists to book the 2+ services. They'd have to call both

Best Spa Software Out

Vorteile:

I love the fact that it provides a plethora of features to help your business excel and you can track it.

Nachteile:

I would like more customization capabilities for the online booking, but that would be it.

Great Service

Kommentare: My overall experience is one of great satisfaction and ease, not having to have a separate accountant. It gives a complete account of all my services and finances

Vorteile:

I like that at a moment notice i can print any information i need and it's properly laid out

Nachteile:

I don't like how long sometimes you have to wait to get a call back after they would of promise to let someone call

Don’t do it!!

Kommentare: Your customer service is not priority. You can’t even call anymore. You have to email. Customer service has been outsourced and you have to wait to hear back from an email a day later or so. When you do finally get an email back, they ask you what the problem is. So then I tell them why don’t you look at my prior email and see what I told you. And then you have to wait another day or two for an email back. Really? Customer service is your priority? What a bunch of bull crap!!!

Vorteile:

Their app is really good. More efficient than the cloud based version of the software.

Nachteile:

Low quality care now!!! I’ve lost tons of money with my online gift cards because Daysmart hasn’t coded in an apostrophe. So like if someone puts in the message for the gift card, happy Mother’s Day…. See how the word mothers has an apostrophe? if your customer puts an apostrophe in the message, it tells them there’s been an error. So then the customer automatically thinks well I must’ve put my credit card in wrong so they go back and do that over again and then it keeps coming up error because there’s an apostrophe put in the message! I asked the company kindly to please code in an apostrophe!!You can put in an explanation or a period but you can’t put in an apostrophe. Why not! ? That’s been going on for years! So what happens in the end is that because someone can’t get through to get a gift card, they go to another place and buy a gift card!! Losing me money! And all over an apostrophe!! if you have DaySmart, try buying a gift card and put in the message. Happy Mother’s Day or a happy Father’s Day and see the error warning come up.!! They don’t even put a note saying don’t use these symbols. The customer just gets confused. And then they move onto the next place!! so stupid! I’m moving onto Meevo! Much much better software!! I’m in the middle of training now and already can see a huge difference. And it’s the same price!

Overall happy with Daysmart

Kommentare: Overall we have been happy with the software and hope to continue the relationship for a long time.

Vorteile:

It is fairly easy to use. It is nice adding promotion codes to apply discounts automatically. Review management is pretty good, still a bit on the fence about it. two-way texting is also very convenient.

Nachteile:

While there are a lot of reports, there are some limitations to them as well. When checking out, currently tips are not split and need to be manually done. and when doing so, it does not show the original tip amount. For example, if the tip was $22.50, as soon as you start changing it, the original tip amount is gone and the tech needs to remember what it was and do the math to adjust the tips accordingly. Also, tips can not be adjusted after the transaction is complete without voiding the transaction. No support on weekends has been a little challenging, especially early on in our implementation.

I do not ever want to be without Day Smart!!

Kommentare: I do not miss using a paper book to hand write appointments in. Erasing penciled in names and wrinkled pages that tear out of a binder. The cell phone booking with this app is so much easier to pull up clients and insert them and their services. No more paper and pencil booking for me, ever!!!

Vorteile:

The ease of booking clients or changing appointments dates no matter where you physically are. Work or home or on vacation, it’s all on your cell phone to manage!!

Nachteile:

I think at my age, 58 yrs young, I was a bit slower grasping the look of the schedule online and how to use all the sections. But now I’m totally in love with Day Smart and it’s ease.

Simple to use out of the box....but

Kommentare: unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call you back at a callback number, and sometimes that has taken 3-5 hours. and as mentioned, they're good for just giving you a tutorial on how to do something, but if something is broken, dont expect it to ever get fixed, or for them to ever give you an update. if they say theyll follow up, they never will.

Vorteile:

Inexpensive, with a lot of features, and very simple to use. Also has an app as well, which a lot of times is better than the web application. text message notifications and communications both on the web and on the app are great. client support is good if you just need a tutorial on how to do something.

Nachteile:

drastic inconsistencies in functionality of the app vs the web client. a lot of times the app has more functionality, which is odd. very limited in reporting. no customizable reports. cannot run a basic report of my clients appointments. cannot run a basic report of who have outstanding prepaid services or packages, so i just have to guess which clients have outstanding treatments and look up their profiles one by one. and they claimed they had no back end way to pull that information either, which i find difficult to imagine. a database must exist for this system to exist, and it would be next to impossible that they cannot query information from that database. so they basically just don't want to. and client support is useless when it comes to an issue. had many of these instances, but the most recent was the final straw, whne my app could not schedule an appointment, add to an appointment, or change an appointment for over 12 months. seems like a pretty major issue. i had to open 6 tickets with them over the course of 12 months, and i never received a single email, phone call, or update in that 12 month period. they said they couldn't recreate the issue so they dropped it. didn't provide any updates to me or even tell me they dropped it or tried to troubleshoot with me. 12 months is a long time for a scheduling app not to be able to schedule an appointment.

DaySmart Review

Kommentare: Overall, I am satisfied. The staff has been warm and welcoming. The system has been overall easy to navigate.

Vorteile:

I love the customer service and email support. Whenever there has been a problem or server connection error they have done well at resolving the issues. Everyone is always extremeley professional.

Nachteile:

Sometimes guests get a little confused with the drop down menu, if there is a way to showcase a description of each service on the booking link that would be great. At times it is very hard to get ahold of someone over the phone. At some points it took weeks to get issues resolved causing my guests to get double charged multiple times.

Must-have cloud solution for salon management

Kommentare: Overall, this application is a must-have if you run a salon or barbershop.

Vorteile:

- Cloud implementation means no down time as long as there is an internet connection - Browser front end allows employees to work from from anywhere and use their own equipment, and the salon no longer has to own and maintain a server, just inexpensive laptops - The application is extremely flexible, so it can match how you do business - Reporting is comprehensive and useful

Nachteile:

- Because the application is flexible, the administrator will have to do some data entry if not converting from an older version of DaySmart (may not apply to all users) - If DaySmart is not integrated as the merchant services provider, there is an extra step when processing payments (minor issue)

THE WROSE COMPANY

Kommentare: it is the worse service and i hope they go out of business they do not respect their clients

Vorteile:

email marketing it was great to message customers in the same platform card on file

Nachteile:

they lie they do not provide phone support and the online chat support is not 24/7 it is mon to fri 9 to 5 that is horrible they lock you out of you acct on the same day if the subscription was not paid - I was waiting on my new cc from bank due to a fraud immediately i was locked out. no access to my information it take 10 min for online chat person to accept and reply to you conversation

I would shop around. Good for those who wish to only do basic things. Kinda expensive for what it is

Kommentare: I have been and will continue to look for another software. It's ok. I do like the customer service. I would give them a 99 out of 100.

Vorteile:

Getting started, free trial, pretty appointment book & lets me change the colors of it. Easy to pop in an appointment. Customizable loyalty program.

Nachteile:

Outdated appearance after you get past the appointment booking, Horrible/outdated email marketing (whole thing is crap), a little bit slow in responsiveness, difficult to locate certain features such as the loyalty program, the mobile app & the desktop view are way different, trying to check someone out on your cell phone while accessing or adding the loyalty is crap, really noticed when working with my business coach & my accountant how off the data is for reports. I get 2 different numbers when trying to pin down the avg ticket. Can't pick dates for reports for the products & product sales section. Reports don't offer enough customization such as I don't want old inactive clients to show up in my reports. It messes up my numbers.

Best booking system hands down

Kommentare: Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .

Vorteile:

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

Nachteile:

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

Good for small business

Kommentare: It’s been a great software to start with and has worked well for my small business. There are small things I would like to see changed but for the most part, it’s been good and is a reasonable price.

Vorteile:

I like the ease of use, it’s pretty easy to navigate around. Lots of helpful reports for the business and very detailed client profiles. The text reminder are great to have as well!

Nachteile:

There are certain features as a stylist that need to be tweaked. One is, for example, If a client comes in and wants to only buy product, you can’t just close it out, it has to have a service with it. Also, there is a limit on the amount of texts per month, and you pay for overages. Seems like we are past those types of charges in this day and age. I would certainly use the marketing more if that wasn’t the case. Very limited customer service if you have a lower end package. That should be there for everyone if you want them to be satisfied.

Fairly happy with DaySmart

Vorteile:

Our office likes the ability to use DaySmart on their phones from home as well as at the office so if they need to book time off or schedule something in we can do it remotely, its easy to use and makes check out and rebooking very simple.

Nachteile:

Wish there was a way to take customers credit cards and charge them if they no show or late cancel. If there is we have not been able to figure it out. Wish there was a better way to add in specials, deals or promotions.

Long Time User

Kommentare: Great.

Vorteile:

Ease of use. Customer reminders. Customer support is the best I have ever used.

Nachteile:

Wish the payroll was easier to use and had local and state taxes

DaySmart cloud

Kommentare: Overall I have been really happy with this software and now that there’s a cloud version I love it even more.

Vorteile:

I love the calendar and scheduling features. I have had this software since 2017 and just switched to the cloud version. I have appointment reminders, text marketing and reputation management, love it all! Tech support is awesome and will walk you through any issues.

Nachteile:

I wasn’t impressed with the credit card processing they have.

Remote access on my phone!

Kommentare: Quality product. We tried a different program, DaySmart is user friendly and easier to use.

Vorteile:

We have the main system at the salon and I pay for remote access for my phone. It’s wonderful to be able to check my schedule and make changes as needed. Email reminders are great.

Nachteile:

Cost. It’s salon owners choice. There are free programs online to download but most have needed upgrades such as reminders, for a cost. Sticking with DaySmart for now.

Owner

Vorteile:

Ease, scheduling confirmations, tech support

Nachteile:

Reporting, aveda benchmark report is very blurry

Look Great Every Day Salon

Kommentare: I am a new employer/salon owner. I am still learning all the features of the product. I have been disappointed by the support hours leaving me stranded at times.

Vorteile:

The product can be difficult to use at times.

Nachteile:

We are in Mountain Time. Support for us is only until 3:00 in the afternoon. Nation wide hours for support would be great.

Operation system for a wax studio

Vorteile:

Online booking is so helpful. The software is very user friendly and customer service is always very responsive and helpful.

Nachteile:

As I've mentioned offering clients to reschedule an appt on their own online is a big deal for me and many other operating systems offer this. I'm sure hoping this will be an option coming up. Also I keep a very busy schedule and it would be great if clients through the online booking could add themselves to a constant wait-list. I also wish I could add on intake forms for an extra monthly fee of like 10$. Im paying the second tier price for my subscription but only use the intake form feature. This makes my payment an extra 30$ a month for only one added feature. It would also be great if Daysmart had an option for an automatic link to be sent for a client to leave a review.

Seamless booking

Kommentare: I switched to DaySmart from a software system that requires a lot of space on my hard drive. Now we use iPads. So much easier and more effective way to work.

Vorteile:

This system is easy to use and I love that we have access to it any time because it is online. Also I live that it doesn’t require space on a desktop to operate.

Nachteile:

There are a few features I’d love to add. 1. ID like to have multiple colored flags to mark appointments designated to stand for different notes. Ie: 1st time client, wants to come sooner etc 2. I’d like to type in a color and have the system tell me how many clients require that color or at least how many times it has been used. 3. Color usage in inventory automatically generated when formulas are added for clients

DaySmart Does It All!

Kommentare: We love it----its a great app for a hair salon with many great features that are needed to perform smooth daily operations.

Vorteile:

Very user friendly, easy for training, stylists never have a problem with scheduling, cashing out clients, checking their book for the day, week etc. The online booking app is great, clients love it, the accounting reports are a huge plus, making the day to day operations go very smoothly. We are very happy in our choice using DaySmart.

Nachteile:

The only issue I would like to see a change in is that the owner should be able to go into a closed ticket and change information, not having to void & redo the ticket.

My Partner in Business

Kommentare: I have recommended this program to many of my colleagues and those in passing. I have been using the program itself for over 13 years.

Vorteile:

Without this program keeping track of my clients, appointments, formulas, and how long their appointments take is very important for me to schedule day by day.

Nachteile:

I wish that the program I use on my iPad with show me if a client has confirm their appointment or not.

No visible option {10 years ago) back in time

Kommentare: - Tech Service interested to push us on staying "STUPID" and spend lots of $$ instead to help us solve the glitch.
- So, after such a long "partnership" we say to Salon Iris "Sayonara Boby" and move on. To all the users that need software for their work or salon:
- Make a list of what exactly options do you need.
- Google for those options and read other users' reviews.
- Make sure you RUN a test for some time to see the + / - of the software.
- Look at the Privacy and use of that particular software.
- USE Square for your CC needs I'm not going to make advertising for the software we are using now but definitely is NOT Salon Iris.
In the end, we wish all the best to DayDream Team and "speedy recovery" :)

Vorteile:

Cover most of the needed day by day Salon & Spa Operation tasks. 10 years ago was not much tech or alternative available options.

Nachteile:

Because we use this software 6 days a week for some years now, I have a chance to see what's NOT SO GOOD about it, and here are some of them: - The Software core was design back more than 10 years ago. - Very rigid with no option to add/remove any extensions that you need or not. - UI interface design do not change much over the years. - Very hoggy on computer resources, sometimes was needed lots of work to communicate with other computers or printers in the same network. - Company DaySmart does not lessen to clients need - IT Attitude, I know, What's new? - The credit card run was buggy and costly. - Reports need some work and coffee to come up with some tax documentation. - Recently the final straw. The email extension work on/off creating confusion among our clients.

Booking

Vorteile:

I love the booking system because it calls to confirm the appointments for the clients. And also the client can book online and they like that.

Nachteile:

When I want to delete someone off of the book I would like it to have more options instead of just no show maybe it should be they canceled or something to that effect. Also I would like to be able to create create services but without it going on to my online online online booking site. Such as if I have a client that I am doing a package for specifically for themI would like it not to go onto the menu online. Maybe create a button that allows what you create to either go on the menu or not go on the menu. That would be great. Otherwise everything is fine.