Salon Iris

Kommentare: I found the help desk very difficult to deal with. They sell a product worldwide but only provide USA office hours to receive calls. When I sold the business we had to phone them a NUMBER of times to change the owner and credit card details. No matter what we did it defaulted to me. I felt the help desk to be not that helpful.
The software is actually too difficult to use for the majority of salon staff. I think if I would have known how difficult it was to use and if I had found a simpler, more easy to use one I would have chosen that one.

Vorteile: I liked that you could save a lot of data and be able to analyze it later on. Once you get the hang of certain features it was easy to use.. I liked that I could use the app on my phone. This was a useful feature.

Nachteile: Even at the end of 3 years I don't think I really got a grasp on the actual capabilities of the software... it is actually not easy to use. A lot of the features that I was able to decipher were not logical. Although highly adaptable, there are some aspects that bizarrely are not. Inventory was a disaster.
The system was also slow, in terms of just logging a single transaction took time.
I really disliked that I could not use the app out of hours as the system needed to be on and connected to the internet to use. I also didn't like that it was that expensive to use the app. The app often froze and needed restarting, it was not as stable as the salon iris software itself.

Kommentare: I had them because they are cheap and now it makes sense, they dont care about quality only quantity. They have a lot of issues with their apps, customer service, and reports. Overall not reliable to me.

Vorteile: I like how your clients get text reminders. Helps a lot!

Nachteile: The company overall seems very disorganized. I had a small issue that is now taking days to figure out because I get a different story each time I reach out to their employees. I'm leaving them. I'd rather pay more and get a better service.

Kommentare: It has improved with the new "premium support" but I have certainly had my challenges with the tech team department. Issues with taking the client seriously when they are having an issue and not making them feel like it's their fault. My only other complaint would be the time it takes to either make fixes or to implement suggestions. But I love the monthly rate with unlimited support feature. I love how I can always get the latest version with the monthly rate.

Vorteile: I like the ease of using this program and the multiple reports it has. I like how it can help keep our business organised and like that I can upload digital client consent forms to their profile. My staff love the SI app where they can manage their schedules and book clients in while they are out and about.

Nachteile: The payroll program needs to be functional for Canadians and also wanting the online booking system to take credit cards when a client books an appointment, at least for all new clients.

Kommentare: Keeping stock take, showing everyones clients on 1 screen is a bonus so ithers know when they are free of busy. Keeping a record of the sales and transactions.

Vorteile: Super easy to use, adding clients changing times, paying for the service it all runs smoothly. I like how it keeps track throught the day, showing late customers no shows and then checking them in when they arrive. Keeping track of products on the system so you know how many you have left if your not so good at stock counting all the time. Just a really easy simple to use nice looking programe.

Nachteile: It is a little expensive but once you have it you wont look back. I cant say i have anything that im unhappy about with this programe.

Kommentare: Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Vorteile: +The scheduling feature is on point. All of the options you need. The appointments drag easily.
+Lots of reports to choose from

Nachteile: -Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris
-Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous.
-It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer
-If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry
-The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online
-It's more expensive than other alternatives that compare