Salon Iris

Kommentare: Scheduling, details, customer service. Organizations

Vorteile: Easy to use, customizable, easy to teach, detailed, always improving, reports, user friendly , online scheduling.

Nachteile: The app costs extra money, updates we've lost data, doesn't have copy and paste option for appointments Anymore

Kommentare: As a salon owner I’ve searched for years for the PERFECT software. While there is no one perfect fit, Salon Iris fits the bill for us the closest! We have as many as 25 stylists a day to keep track of. This software makes it so easy to keep track of appointments and what rooms are needed to use. Appointments can be color coded depending on what service it is. Stylists can easily edit and book appointments from their phones or computers.
Salon Iris offers amazing extras at no cost! Email receipts are so wonderful and convenient. Standing appointments make it easy to book your regulars for up to a year at a time. They also offer appointment reminders which really cuts down on “no shoes” and cancellations. You can search for availability for those walk ins and call ins.
Salon iris is definitely a keeper! We’ve looked at pretty much all of the software out there and this is the BEST I’ve found!

Vorteile: Easy to use with options of drag and drop appointments, can schedule multiple stylists, can book different rooms for different services, email client receipts, appointment reminders.

Nachteile: Nothing! It’s been great! I haven’t found anything that I haven’t liked. Been using it for 8 months and am still happy with it.

Kommentare: I found the help desk very difficult to deal with. They sell a product worldwide but only provide USA office hours to receive calls. When I sold the business we had to phone them a NUMBER of times to change the owner and credit card details. No matter what we did it defaulted to me. I felt the help desk to be not that helpful.
The software is actually too difficult to use for the majority of salon staff. I think if I would have known how difficult it was to use and if I had found a simpler, more easy to use one I would have chosen that one.

Vorteile: I liked that you could save a lot of data and be able to analyze it later on. Once you get the hang of certain features it was easy to use.. I liked that I could use the app on my phone. This was a useful feature.

Nachteile: Even at the end of 3 years I don't think I really got a grasp on the actual capabilities of the software... it is actually not easy to use. A lot of the features that I was able to decipher were not logical. Although highly adaptable, there are some aspects that bizarrely are not. Inventory was a disaster.
The system was also slow, in terms of just logging a single transaction took time.
I really disliked that I could not use the app out of hours as the system needed to be on and connected to the internet to use. I also didn't like that it was that expensive to use the app. The app often froze and needed restarting, it was not as stable as the salon iris software itself.

Kommentare: I had them because they are cheap and now it makes sense, they dont care about quality only quantity. They have a lot of issues with their apps, customer service, and reports. Overall not reliable to me.

Vorteile: I like how your clients get text reminders. Helps a lot!

Nachteile: The company overall seems very disorganized. I had a small issue that is now taking days to figure out because I get a different story each time I reach out to their employees. I'm leaving them. I'd rather pay more and get a better service.

Kommentare: Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Vorteile: +The scheduling feature is on point. All of the options you need. The appointments drag easily.
+Lots of reports to choose from

Nachteile: -Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris
-Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous.
-It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer
-If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry
-The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online
-It's more expensive than other alternatives that compare