Wer nutzt diese Software?
Collection Agencies, Collection Attorneys, First Party (Original Credit Grantor), Government, Healthcare, Debt Buyers, Utilities, Banking, Financial Services, Student Loans.
Durchschnittliche Bewertung131 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Startpreis $450/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1996
Formerly WebAR, ACE is a modern, web-based debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies. Enhance your ability to manage accounts, build custom payment plans, and integrate payment processing in a cost-effective, efficient, intuitive platform. Automate processes. Integrate third party vendors. Comply with regulations. Customize user experiences. Maximize security with our Amazon AWS servers. Contact us today!
- Automatisches Telefonwählgerät
- Automatisierte Bekanntmachungen
- Compliance Management
- Interne Sammlungen
Die hilfreichsten Reviews für ACE
Bewertet am 5.6.2012
WebAR - Collection Software
Kommentare: WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.
Vorteile: Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.
Nachteile: Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!
Antwort des Softwareanbieters
von InterProse an 28.3.2015
Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.
We thank you!
I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.
If you have any other concerns please reach out to support at any time.
~ The InterProse Team
Bewertet am 16.11.2016
Great Product Poor Execution
Kommentare: I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.
Vorteile: Cheap, Mostly Reliable, some cool features that saves time.
Nachteile: Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.
Antwort des Softwareanbieters
von InterProse an 16.11.2016
Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.
Director of Software Support