Booker

"Book It!"

Vorteile: Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Nachteile: The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

"Great to have"

Kommentare: I was able to find an online booking system for clients to book at their convenience

Vorteile: I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under

Nachteile: I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual

"User friendly software "

Kommentare: I’m very satisfied with Booker. They are improving their service all the time. I highly recommend them.

Vorteile: Booker is very easy to use and allows customers to book appointments online.

Nachteile: Glitches happen from time to time but their customer support team usually fixes everything in timely manner.

"Booker is a very useful tool in our Spa"

Kommentare: Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of [SENSITIVE CONTENT HIDDEN], for Marketing; and [SENSITIVE CONTENT HIDDEN], for never missing a call.

Vorteile: You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders.
We like the add ons to the software, as well - [SENSITIVE CONTENT HIDDEN]

Nachteile: Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place.

"Booker is a scam!!!!!"

Kommentare: Nothing that I needed support with and is standard expectations were attended to nor problems resolved.

Vorteile: running payroll reports there is pretty much nothing else.

Nachteile: It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified.
Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option.