Was ist MatrixCare Private Duty?
MatrixCare Private Duty is a comprehensive agency management system providing non-medical home care functionality that grows with you.
Grow your census and revenue while increasing client, family, and caregiver satisfaction with MatrixCare’s Private Duty software.
Key elements include mobile and telephony EVV solutions for field staff, EVV integrations with the largest state selected vendors (Sandata, HHAeXchange, Tellus), client inquiry lead process, robust scheduling, billing, and payroll.
Wer verwendet MatrixCare Private Duty?
North American certified home health agencies, hospice organizations, as well as and private pay, non-medical home care providers who want to manage their operations with a web-based solution.
Wo kann MatrixCare Private Duty bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- ResMed
- Ansässig in Bloomington, USA
- 2002 gegründet
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- ResMed
- Ansässig in Bloomington, USA
- 2002 gegründet
- Telefon-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
MatrixCare Private Duty – Videos und Bilder
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Bewertungen über MatrixCare Private Duty
Angela L.
In Betracht gezogene Alternativen:
Mobile and Easy to use
Kommentare: Overall we have a very positive experience. customer service is responsive and friendly. Our account rep is very accessible. Matrixcare has regular webinars about upcoming software changes, upgrades, planned features as well as industry changes, new laws, regulations and how the system is aware of them and incorporating them. They really understand what home health care needs, how it is constantly changing and can be state specific as well. They make sure they are on top of industry needs.
Vorteile:
The clinical staff have the whole patient record at their fingertips and with a web based program, the managers and office staff can work remotely from anywhere. New staff learn the software quickly. The checks and balances in the system help us meet all the home health care regulations and maintain compliance with physician orders. Upgrades are deployed automatically and we do not have to maintain a server. We can fax directly out of the system and receive faxes directly into the medical record for efficiency.
Nachteile:
The company continues to make developments and add new features and capabilities. It helps us keep up with industry changes. A more efficient process to change payers and convert medications and care plans to the new chart would be ideal.
Angela R.
In Betracht gezogene Alternativen:
Innovative Software for Post Acute Home Care/Hospice/Palliative Agencies
Kommentare: Having to implement to a new product during a pandemic is not an easy process. Matrixcare's team was committed to assuring we were successful. They are a partner and recognize our agencies needs and desires to remain innovative in this most challenging time. We look forward to all the future has to offer.
Vorteile:
Innovation and interoperability are a priority for Matrixcare. They look to assure their customers can provide the most efficient and effective ways to care for their patients. They listen to their customers needs and the industry demands. They work with us as a partner and are invested in assuring that we are successful in meeting our agency needs clinically and financially. They are invested in analytics and assuring that our clinical staff have ease of documentation in the field. Their customer service is timely and responsive to follow up.
Nachteile:
Matrixcare continues to develop its Inpatient Unit Platform with utmost consideration of patient safety and clinician ease of documentation. They continue to evolve their Palliative Care Documentation and program with focus on provider documentation options. They have listened to their customers and are evolving their communication platform and developing options for electronic consents and template construction to ease in document management. They are continuing with ongoing development of order management to allow for easier transitions of documents between agencies and their referral sources. They are engaged with customer ideas and look to ongoing enhancing their product to meet their customers needs.
Bob F.
In Betracht gezogene Alternativen:
MatrixCare is good but company is too big and they are less responsive to customers
Kommentare: Currently they have helped with how we communicate and work with our Caregivers during the Covid-19 pandemic.
Vorteile:
The ability to have scheduling, billing, and payroll all in one system. Integration into our HR system works well. It's relatively easy to use and teach new employees.
Nachteile:
Regulatory payroll rules for certain states. The software doesn't work well for a large Enterprise organization like ours. Enhancements are very difficult to get done and general responsiveness to our needs has diminished since the acquisition by Resmed.
Deborah W.
In Betracht gezogene Alternativen:
My review of an awesome product
Kommentare: Exceptional
Vorteile:
the ease of use for front line users the responsiveness of Matrixcare to changing environment of regulations
Nachteile:
when a fix needs to move to tier 2 you, there is no follow up . the personal service that makes matrixcare so amazing is gone, your ticket closes and you have no idea of outcome or if anything was done
Jordan E.
Good solid, stable product that will only get better with time
Kommentare: I would say my experience has been very positive. They have a very strong team, and are devoted to customer satisfaction. There are a bunch of enhancement ideas being rolled out, and they are very willing to listen and implement changes.
Vorteile:
I do like the functionality, things are not piece mealed together. There are a lot of options for enhancements, which MatrixCare seems very open to. The customer service is absolutely phenomenal, usually closing out tickets within a day or two.
Nachteile:
Sometimes I wonder about the ease of use for the clinicians in the field. There are certain things that clinicians are not able to do as the software doesnt allow the functionality. Clinicians drive our value, therefore it is important for them to see patients and focus on patient care, and not spend time worrying about how to document it.
