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Was ist Surpass?

Surpass ist eine umfassende Suite von Anwendungen, die alle täglichen Funktionen von Bibliotheken reibungslos automatisiert. Surpass ist eine effektive Automatisierungslösung für Haupt- und Sekundarschulbezirke sowie für öffentliche Büchereien, Hochschul- und Unternehmensbibliotheken und Spezialbibliotheken. Surpass stellt auch ein spezielles Paket für Kirchenbibliotheken bereit. Der Surpass Hosting Service bietet Bibliotheken die Möglichkeit, ihr gesamtes System online zu stellen, ohne dass interne Server oder IT-Mitarbeiter benötigt werden.

Wer verwendet Surpass?

Schulen, öffentliche Bibliotheken, Kirchen, Unternehmensbibliotheken

Surpass Software - 1
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Du bist nicht sicher, ob Surpass das Richtige ist? Mit einer beliebten Alternative vergleichen

Surpass

Surpass

4,8 (117)
50,00 $
Monat
Kostenlose Version
Kostenlose Testversion
38
1
4,7 (117)
4,8 (117)
4,9 (117)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
500,00 $
Jahr
Kostenlose Version
Kostenlose Testversion
34
Keine Integrationen gefunden
4,4 (60)
4,8 (60)
4,9 (60)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Surpass

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,9
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
85%
4
12%
3
2%
1
1%
David
David
Church Library Volunteer in USA
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Not Too Old to Learn

5,0 vor 8 Monaten

Vorteile:

It appears to be very easy to use. As soon as we received our login information we started work inputting our books into the system.

Nachteile:

I haven't come across anything I don't like so far!

Antwort von Surpass Software

vor 8 Monaten

Thanks for the review, David, and welcome to the Surpass family! We're happy that you're finding Surpass easy to use. I think you'll be happy when you discover that we're just as quick to respond after the sale as we were before!

Sue
librarian in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Surpass out performs other library cloud-based platforms

5,0 vor 5 Monaten

Kommentare: Our PK-8 private elementary school library used the non-cloud based Surpass system for 15-20 years. When we decided to move to a cloud based platform, we looked at two other vendors before deciding that Surpass was by far the best option.

Vorteile:

I have used Surpass for the past fifteen months. Surpass is user friendly, intuitive, and easy to navigate. I have taught over thirty school volunteers to use this system with ease. I appreciate the prompt customer service when needed, either by phone or chat box. I can usually speak with a support person within five minutes.

Nachteile:

At this point, there is nothing that I like least about Surpass.

Antwort von Surpass Software

vor 4 Monaten

Hi Sue, What a lovely review! We're thrilled to hear how satisfied you are with Surpass Cloud! We love hearing from our long-time clients who have moved over to Cloud, since we have done our best to make that migration process as smooth as possible. Thank you for taking the time to let others know about your experience with Surpass. We look forward to continuing to serve you and your team!

Nicola
Librarian in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Job.....

5,0 vor 4 Wochen Neu

Kommentare: My overall experience has been great..It is very easy to use

Vorteile:

Surpass is very easy to use ....everything is clearly marked

Nachteile:

there is nothing that I dislike about Surpass

Antwort von Surpass Software

vor 4 Wochen

Hi Nicola, Thank you for taking the time to leave Surpass a review. We are always happy to hear feedback and are pleased that you have found our software so easy to use. That's one of our top priorities! We look forward to continuing to serve you.

Jill
Teacher Librarian in USA
Bibliotheken, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Proceed with Caution

3,0 vor 3 Jahren

Vorteile:

I like the bright colors on the catalog. I also like that you can catalog books by just typing in the title and author.

Nachteile:

The follow-up by the Help Desk is pretty much non-existent. The chat feature does not work so if you put in a ticket, you have to log in again to see if your question has been answered. I was hoping it would send me an email. It is also very slow when checking in books.

Antwort von Surpass Software

vor 3 Jahren

Hi Jill. Our support is one of the things people like best about Surpass, so I'm disappointed and concerned that we didn't live up to your or our own expectations. We would like to find out why chat wasn't working for you and why you didn't receive email updates on your support ticket. Perhaps we don't have your correct email address or our email went to your spam folder. Please reach out to us. We want to make sure you have a great experience with Surpass.

Stacey
Alliance for Children, Education Stars Program Director in USA
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Alliance for Children Smart Start Resource Center LOVES Surpass!

5,0 vor 2 Monaten Neu

Kommentare: The customer service is excellent. The software and online catalog is simple to use. The online catalog projects a professional image and gives patrons a highly functional way to search, select, and place holds on materials.

Vorteile:

Surpass is easy to use, flexible, and always improving. We have recommended this software to other non-profit lending libraries that have reached out to us to find out how we developed such an amazing catalog. We have to confess that we have very little to do with it...it is Surpass!

Nachteile:

Sometimes requested changes are not accommodated because we are a minority in the way we use Surpass (toy library for a non-profit rather than a traditional library). It can be difficult to navigate between functions (go from transactions to resource/patron, etc.), although this is improving.

Riley
Volunteer Cordinator in USA
Bibliotheken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review of Surpass

5,0 vor 7 Monaten

Kommentare: Easy to use, helpful staff. patrons of library know what book they are getting because they check it out themselves.

Vorteile:

Ease of use and fast customer support. Better experience for patrons

Nachteile:

Due dates don't always show correct date but not a big deal.

Antwort von Surpass Software

vor 7 Monaten

Hi Riley, Thank you for taking the time to write a review of your experience with Surpass. We're happy to hear that you find our interface easy to use and our staff helpful. We pride ourselves on these facets of our company! As for your experience with due dates, I believe there may be some confusion between standard due dates versus final due dates. Please don't hesitate to reach out to our support team so that we can walk you through those!

Edward
Digital Library Administrator in USA
Bibliotheken, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Powerful Library Catalog

5,0 vor 2 Monaten

Kommentare: Surpass customer service and sales representatives have been extremely responsive and helpful. They clearly understand their complex software and are more than willing to resolve any issue that arises. They have a litany of YouTube videos that cover many of their features of their software, they are usually only about 3 minutes each making them easy to watch

Vorteile:

Surpass catalog is easy to use and is as good as far more expensive library systems.

Nachteile:

It does not show you one copy of a multivolume set but shows the user all copies as separate entries. I would like to see this changed to show the user only one book but with a list of all the volumes.

Antwort von Surpass Software

vor 2 Monaten

Hi Edward, Thank you for taking the time to review our software. We greatly appreciate your feedback and are happy to hear that you find our software easy to use and our team knowledgeable. We also appreciate your critique of the volume management process and we will continue looking into this!

Abygayle
Librarian Specialist in USA
E-Learning, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surpass Review

5,0 vor 2 Monaten

Vorteile:

There is a lot to see on Surpass! There is a lot of good options for adding items for our users to find, and it is easy to add them. The support team is also always very helpful and quick to take care of any of my questions or concerns.

Nachteile:

There are some confusions with how things are separated into each category.

Antwort von Surpass Software

vor 2 Monaten

Hello Abygayle, Thank you for taking the time out of your day to review our software. We greatly appreciate your kind words and are happy to hear that you are enjoying the ease with which Surpass is operated. You mentioned that there is some confusion around categories. Please feel free to reach out to us about that. We would be happy to talk over everything!

nicole
librarian in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Love the Service!

5,0 vor 2 Wochen Neu

Kommentare: I described it above.
I have only positive things to say about Surpass.

Vorteile:

As a new librarian of a small school library, I feel that the it was easy to master and to comprehend the basic functions of the program. And most importantly, the service is fabulous. Not only are there instructional videos on Youtube, but I can chat online to get help with a LIVE ASSISTANT without going through a bot first. The assistants, without fail, are patient, knowledgeable, professional and extremely helpful. Love it! I feel taken care of.

Nachteile:

The time it takes to enter new holdings with an ISBN is too long. As for the rest, I can not give any constructive feedback as I am not fully experienced in using your program.

Antwort von Surpass Software

vor 2 Wochen

Hi Nicole! Thank you for taking the time to review our software. We're happy to hear that you feel taken care of by our team. That's our utmost priority! I also want to thank you for touching base about the Search by ISBN timing. There are some settings in your database that may be impacting the time it takes to pull a result, so I will take a look at these today and let you know what I find! In the meantime, the Quick Add feature will help you get through additions quicker. Again, thank you for your feedback!

Ted
Library Team lead in USA
Religiöse Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Terrific product for church libraries

5,0 letzte Woche Neu

Kommentare: Surpass CL is perfect for our small to medium church library. The price is reasonable and customer service is responsive and helpful.

Vorteile:

-It's very flexible - you can add as little or as much detail as you like. -There are multiple ways to enter bibliographic information. -I'm impressed that we can choose to search multiple library catalogs to do copy cataloging.

Nachteile:

-Label printing is imperfect. -Using the Add New by ISBN feature can be a bit slow.

Antwort von Surpass Software

vor 5 Tagen

Hi Ted, Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying your experience with Surpass and that you find our program so flexible! You mentioned that you find the label printing imperfect and that the Add New by ISBN is a bit slow for you. If you haven't already, please feel free to shoot us an email or chat so that we can take a look at your settings and see if either of these issues can be addressed.

John
Chair operations in USA
Bibliotheken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Changing over to the Cloud

5,0 letztes Jahr

Kommentare: Works well for our Community Library. Easy to train new volunteers on its use.

Vorteile:

The changeover was very quick and easy. Help screens are available for the pages that at first were a little different than Windows Surpass. But in a few moments, you can see the correct procedure for your transaction.

Nachteile:

There are no cons yet. The changeover does need a little time to see the difference but then it is easy. We at the library have no real issues.

Antwort von Surpass Software

vor 12 Monaten

Thanks for the review, John, and thanks for making the leap from Surpass for Windows to Surpass Cloud. We're delighted that you're enjoying using it. We get a lot of cheers for the ever-present Help button that takes you directly to documentation and videos related to the page you're viewing.

Wong
Library Assistant in Malaysia
Religiöse Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Library Software

5,0 letztes Jahr

Vorteile:

Easy to use, great tools to manage library works

Nachteile:

Didn't find any cons, excellent tools and software

Antwort von Surpass Software

letztes Jahr

Thanks for the review! We're delighted that Surpass is working so well for you.

Angela
Library Assistant in USA
Bibliotheken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent Customer Service

5,0 letztes Jahr

Kommentare: My experience has always been wonderful with Surpass. Thank You!

Vorteile:

One of the features i really enjoy with Surpass is the excellent customer service. Whenever I have an issue they are always available to help and resolve the issue.

Nachteile:

I have not encountered anything yet that I do not like. This is my second year using Surpass.

Antwort von Surpass Software

vor 12 Monaten

Thank you, Angela! Excellence in customer service is our pride and joy!

Monique
Media Clerk in USA
Grundschul- & Sekundarbildung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We love Surpass!

5,0 vor 2 Jahren

Vorteile:

I have used Surpass at two different libraries over the years and it is a wonderful system. It is very user friendly and easy to train people to use. We just switched to Surpass Cloud and so far it is great. The learning curve from the windows based system to the cloud based system is small and there are some features in the cloud that we didn't have before that are GREAT!

Nachteile:

There really isn't anything we don't like. Some of the reports are a little tricky to find (Resource vs. Patron vs. Circulation - deciding which one it would be under) but once you find them they provide a wealth of information.

Antwort von Surpass Software

vor 2 Jahren

Thanks for your review, Monique! We're happy to hear that you're enjoying using Surpass. We have so many reports in Surpass Cloud that even I sometimes have to think about whether a report is under Resources, Patrons, or Circulation! 😆 We would love to hear any ideas you might have to make finding the report you want easier. The best features in Surpass often start with ideas and suggestions from our clients.

mohammed
mangar in Saudi-Arabien
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I interested

4,0 vor 2 Jahren

Kommentare: They are mostly good, very good, and it is important to deal with them

Vorteile:

The best team, platform and collaborative benefits for the community

Nachteile:

It is mostly good and needs more development in the tests

Antwort von Surpass Software

vor 2 Jahren

Thanks for your review, Mohammed! We also think we have the best team! 🙂

Nathan
Computer Specialist in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Sanity Saving Software

5,0 vor 3 Jahren

Kommentare: Far better than my expectations. From the initial chat on their website, to the detail found on the website, to the support both before the sale and after the sale. They have been far better than I could have anticipated.

Vorteile:

The most important feature of any software, the truest selling point for me was the ability to import MARC records from ancient library software (circa 2006). I had put off upgrading library software for so long and with a collection of over 10,000 copies I was most worried about losing that data. The software/hardware combination of the old system was on its last legs, and the initial software developer was very slow to respond to upgrading to their newer system. With Surpass they gave me a demo of which I tested their import feature and it was extremely easy to import everything I intended without the need for support on that feature. Second most important feature was they still sell the ability for a local installation. I am not too keen on cloud-based SaaS solutions. The third real selling point was the service; and that was true even from before the sale, but has continued after the sale as well. The level of service has blown my mind away. Even nit-picky type of things I have asked they have resolved.

Nachteile:

Honestly the least liked is that some features display along the bottom of the software, not where I expect to find tabs for options. [Note: I learn new software by clicking through menus/options and testing things.] That, and few other things make the software feel a little clunky, maybe utilitarian. But it does what I need, and I am not picky on UI components once everything is setup and I know how to work it.

Antwort von Surpass Software

vor 2 Jahren

Thanks for your review, Nathan! While Surpass Cloud is our most-popular option, Surpass for Windows continues to shine! We're delighted that we have "blown your mind" with our level of service. That's our goal!

Liisa
Librarian in USA
Hochschulbildung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surpass Easy to Use

5,0 vor 3 Jahren

Vorteile:

Surpass software is easy to use to do the tasks required for cataloging, circulation, fee collection, getting reports, etc.

Nachteile:

At times our simple search results have been strange, but with the recent fix of some broken links, it is working much better.

Antwort von Surpass Software

vor 3 Jahren

Thank you for taking the time to share your experience with Surpass, Liisa! We're so happy that it's working well for you in your library. We're always here to help!

Terri
Technology Director in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome

5,0 vor 2 Jahren

Vorteile:

Ease of use and transferring data from old system.

Nachteile:

So far all is great. We are using it at 2 of our 3 schools so far.. plans to upgrade our 3rd school soon.

Antwort von Surpass Software

vor 2 Jahren

Welcome to the Surpass Family, Terri! We're happy that "all is great" with your new Surpass Cloud system and are planning to expand to a third school. We're here for you!

Deloris
Librarian in USA
Bürgerliche & soziale Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We really Love Surpass!

5,0 vor 2 Jahren

Vorteile:

I am a newbie to online library systems. Surpass software makes it very easy to use. The navigation is user friendly. Surpass Support is always ready to help when you call or email.

Nachteile:

One minor thing. I think they could program scanning the barcode from the Resource View menu instead of having to type the title in manually.

Antwort von Surpass Software

vor 2 Jahren

We're so happy that you're finding Surpass Cloud user-friendly! You should be able to scan a barcode anywhere you can type it, including in Resources View. Give it a try!

Consuella
Dean of Academics in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Surpass Meets the Mark

5,0 vor 3 Jahren

Kommentare: Surpass has a cadre of professional who ensure you have the products and services you need along with support when you need it.

Vorteile:

Surpass is an incredible software that is easy to use. The setup makes the organization and tracking of materials very easy to do. In addition, the customer service is amazing. When you have an issue, they do not give up until there is a solution you are satisfied with.

Nachteile:

If you do not have the cloud package, set-up can be challenging, but it was worth the wait and again, the customer support team works with you every step of the way.

Antwort von Surpass Software

vor 3 Jahren

Thank you for your review, Consuella! We're delighted that you're pleased with Surpass and with our service!

Richard
Librarian in USA
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A request above and beyond ...

5,0 vor 5 Jahren

Kommentare: Very helpful.

Vorteile:

I asked [SENSITIVE CONTENT HIDDEN] if he could produce a report listing all those call numbers which I had miscatalogued. After I explained to him what I had done, he immediately drew upon his knowledge of the software to suggest various approaches and we achieved my desired goal.

Nachteile:

Not too much yet. I don't know what else to write because I keep coming back to this box when I hit submit.

Kathy
IT Support Specialist in USA
Bildungsmanagement, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surpass software is a fully functioning software and the support is phenomenal.

5,0 vor 7 Jahren

Kommentare: Organization and connections. Ease of use

Vorteile:

Access to all that is needed for the many needs in the library. I love that it has access to Marc records for the bigger libraries. I do not use this software first hand as I am the IT that installs and keeps it up to date but I do feel that it has many options for staff and students.

Nachteile:

The need for support to work through problems. However the support is amazing so this really isn't a problem.

Misti
Media Specialist in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Surpass support is awesome!

5,0 vor 9 Jahren

Kommentare: Surpass has the best customer service and support! When I have a question about the Surpass Central product, they provide a variety of ways that I can contact them to reach out for help. The customer representatives are knowledgeable and thorough! They are fast to respond and follow-up to make sure that your product needs are met!

Vorteile:

The software is user-friendly. Surpass makes it easy for a volunteer to step in and help on the spur of the moment!

Mary
Librarian in USA
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Support Back up

5,0 vor 8 Jahren

Kommentare: I was not able to back up to the cloud so I sent an email to Support. I received an answer on how to correct the issue with great instructions and within a few hours! Great service!

Vorteile:

The database and barcodes

Laura
Media Specialist
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Absolutely Excellent!

5,0 vor 16 Jahren

Kommentare: Absolutely Excellent!

Vorteile:

I cannot say enough good things about this product. Ease of use - I taught my granddaughter to check books in and out when she was in kindergarten. I routinely have high school aides who use the system with ease after only one short lesson. Customer service - wonderful wonderful. In over 15 years of use, they have never let me down. They speak English (not computer) and can easily explain how to solve your particular problem. They always get back in touch with you - usually in a matter of minutes but never more than a few hours. Every feature we have asked for has been added and the price so far has basically remained the same. Absolutely wonderful product - would recommend this product to ANYONE.

Nachteile:

If the rest of my life worked this well, I'd be one happy camper.