Spektrix

A lot to offer

Kommentare: There is so much that Spektrix has to offer. We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community. We've been thrilled about our experience with the company so far--they are diligent with customer service and help work through challenges that their clients are facing even when it reaches further than ticketing/fundraising.

Vorteile:

One of the nicest things about this is having control over our own ticketing, database, fundraising, etc. without the need to go through another party. For us, we were using three different systems that were not compatible--they were antiquated and clumsy. Spektrix is key in bringing everything to one place. The great part about this software is that it is cloud-based. I can access Spektrix from my phone, tablet, computer at home or a coffee shop or, of course, at the workplace. I've placed ticket orders for people while out on the town and worked through patron data from my couch at home.

Nachteile:

There is not necessarily an overarching dislike of Spektrix. The nice element of the software is that the company behind it is always taking client feedback and making changes to better accommodate their needs. A few challenges we have had in the past include the inability to have an easy way to sell general admission series tickets. There is a fixed seating/fixed series option, but you have to find a loophole for GA series. Additionally, we've done outdoor festival ticketing in the past two years--while the cloud-based system is great, it does require you to have access to internet. It would be great to see a version of the software that you can download and temporarily run off-line if you are ticketing in the middle of a closed-down road for a festival with no wifi nearby that is strong enough to power the system. I don't know if it is possible, but something to think about :)

Great ticketing software with some learning curve problems

Vorteile:

-The freedom it gives me when handling checkouts makes customer service smoother-Having reporting, email marketing, donations, and ticket sales in one product is beyond convenient-Spektrix has the best support I have ever worked with and they consistently outdo themselves.-I love its simple design and layout SO much. It looks a bit archaic sure but, this works so much in its favor in terms of speed and accessibility -The level of automation is a massive convenience for our short-staffed theater

Nachteile:

-I find myself getting frustrated with some of the nuances of reporting and promo codes even with simpler goals. This would be more of a problem but, their support has helped a lot in every instance of this-High learning curve due to amount of clicks and menus it can take to do even the most basic things.- We constantly have trouble with the double emails it send for etickets. I wish the confirmation and tickets were sent together because the double email constantly causes problems with Spam filters.

Solid platform, great support, takes a little loving

Kommentare: With how our reports are generated, I can't help but feel a little confused at how the numbers are working in relationship to eachother. There are a lot of different item types that we've created that have ended up being workarounds. (Donations that were pledged, but not received, for example, end up messing up our reports when we finally do receive them)

Vorteile:

Everything is all in one place. Love how there's so much information that is used cross-functionally across departments. Overall, the product definitely can handle a lot of things.

Nachteile:

I wish there was more clarity and quality on the management and adjustments of reports. I feel like they're hard to find and the user experience between the sales and insights modules are a little all over the place (designwise, why are they in the places they are? Is there a cleaner way to show it or organize it?).

Fantastic System for Ticketing and Fundraising

Kommentare: Overall it ha been a wonderful working relationship with Spektrix. They are a professional, organized, and innovative company that truly partners with its clients to help everyone succeed.

Vorteile:

That this system was custom built for arts organizations. It addresses many of our industry's unique needs. They are a team that understands our perspective and works to make features and improvements constantly.

Nachteile:

The integration with your website is a heavier lift that you think while Spektrix can provide a lot of tools and guidance, you are on your own to find a web developer and work with them to it all set up. Very few functions look great and work "out of the box" without any web support.

Spektrix, The Not So Well Titled Review

Kommentare: Spektrix has been a fantastic change for us. It has saved us a large amount of time on a daily basis. Every aspect of Spektrix has been a great improvement over our previous software, except for the ticket design interface.

Vorteile:

Available data/reports. Spektrix has a very robust reporting system. Every custom report we have asked for has been very quickly made.

Nachteile:

The ticket design interface is lacking in many ways.- Not being able to insert pictures is almost a deal breaker.- Snap to grip moves too much, but when moving things freehand there is no way to line things up. No tab break etc.- Can't move items with the keyboard to keep things consistent. Have to eyeball everything with the mouse instead of say: I am going to move everything 6 key presses to the right.- Many more limitations. This is the only part of Spektrix I dislinke.