--- description: Detaillierte Informationen über SmartAction Speech IVR System zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartAction Speech IVR System Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/30231/ivr/software) > [SmartAction Speech IVR System](/software/88772/smartaction-speech-ivr-system) # SmartAction Speech IVR System Canonical: https://www.capterra.com.de/software/88772/smartaction-speech-ivr-system > Eine vollautomatische, sprach- und textbasierte Omnichannel-Lösung, die in der Cloud läuft und mit künstlicher Intelligenz arbeitet. > > Bewertung: **5.0/5** von 4 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SmartAction Speech IVR System? Die cloudbasierte Plattform von SmartAction wurde für Unternehmen in allen Branchen entwickelt, welche die wachsenden Erwartungen an den Self-Service erfüllen müssen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 4 Nutzerbewertungen | | Bedienkomfort | 5.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SmartAction - **Region**: El Segundo, USA - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: 0,20 $ - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anpassbare Makros - Anrufaufzeichnung - Anrufprotokoll - Audioaufzeichnung - Automatische Transkription - Befragungs-/Umfragemanagement - Call-Center-Management - Computer Telephony Integration - IVR - Mehrfache Skripts - Mehrsprachig - Multichannel-Datenerfassung - Sprach-Erkennung - Spracherkennungsanalyse - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Verkettete Sprache (Concatenated Speech) - Voice-Mail - Weiterleitung von Anrufen (Call Routing) ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Spracherkennungssoftware](https://www.capterra.com.de/directory/30098/speech-recognition/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [wolkvox](https://www.capterra.com.de/software/193276/wolkvox) — 4.6/5 (100 reviews) 4. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Enhanced Capabilities for Your Customers" — 5.0/5 > **Kris** | *3. November 2017* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The technology is straightforward and easy to integrate with. The SmartAction team was great to work with and helped us deploy quickly. For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction's fee structure is very fair and provides great value. We're only using a fraction of the capabilities and look to expand it's use in the coming months/years. It's omni-channel so fits our strategic vision perfectly. > > **Nachteile**: We only recently implemented in the last 60 days and have only had minor issues to date. None were related to the software and just required fine tuning like any new deployment of technology. > > We were finally able to allow payments by phone for our customers. We'd been hearing the complaints for years so it was satisfying to provide this option. Additionally, we deployed a text reminder option for bill payments to our customers. Prior to this, we relied upon the post office to deliver the bills, thus leading to many complaints of missing bills etc. Additionally, SmartAction assisted us in building the ability to also pay the bill via that text. Great convenience overall for the customer\! ----- ### "SmartAction is an amazing company\! They are very supportive and collaborative with our requests." — 5.0/5 > **Aarde** | *28. April 2018* > > **Vorteile**: SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation. > > **Nachteile**: SmartAction is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout. ----- ### "Drove 20%+ cost savings in less than 18 months\!" — 5.0/5 > **Paul** | *27. April 2017* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to work with. Quick implementations possible for immediate ROI. > > **Nachteile**: Haven't found any to-date. > > Talk about a return on investment\! Implementation of SmartAction across just 1 client's program for 3 specific call types drove over 20% of our costs out of the call center operations. There is potential to do so much more with this AI technology, and you don't have to sacrifice quality or CX. Our implementations to-date have included taking redundant customer transactions and seamlessly integrating self-service through the IVA to attend to these customers - with greater accuracy and no loss in satisfaction\! The implementation timeline can be very short, and that ROI can actually start being realized very quickly. SmartAction is there every step of the way and gives you the right support to help make sure things go smoothly. They are there after production starts as well, to provide assistance in measuring and then enhancing any elements of your projects that are needed. Our goal is to automate as many as 50% of our calls through SmartAction, and we're well on our way. I expect we'll achieve this goal in the next 18-24 months. We've already begun leveraging this technology as a part of our Business Development presentations and it's fun to see prospects and clients alike light up with the endless possibilities we discuss in using SmartAction. Pricing is more than fair, and the business case is pretty simple to make: You can either arm your company with the great capabilities of SmartAction and potentially be the only one in your space to have this technology, or you can decide not to take action and let your competitors beat you to the punch. This should be motivation enough to purchase it now\! ----- ### "Operations Manager" — 5.0/5 > **Tracey** | *14. April 2017* > > SmartAction IVR is a great tool for customers to access their rebate information 24/7 for feedback on the status of their rebates. There are very minimal outages and it allows our company to have customers keep current as their rebates go through the various stages until the rebate is approved. ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/88772/smartaction-speech-ivr-system) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten