Stova

Great event registration software!

Vorteile:

Easy to use, user-friendly event registration software with a great support team and great customer service. I love the reporting features and how I can quickly send a snapshot of the meeting details to show where we are.

Nachteile:

It has been a pleasure to use so far. I haven't had any bad experiences with customer support like some others have mentioned.

Robust product with some limitations, great support - worth considering if you can afford it

Kommentare: Mostly positive experience. Interface is relatively modern looking - I think it got a facelift recently. Aventri is a solid product. Big companies use it, presumably they have done their due diligence when selecting an events management platform. I also evaluated others like Cvent, eventbrite, etc. Naturally it’s way more capable than simpler yet way more affordable systems that are bolted on like Wix or Constant Contact. It is mostly geared towards larger events that require some relatively complex logistical planning. Organizing Conferences, trade shows, summits etc. Anything with 70+ people with different attendee types, it will have more value. It is still suitable for running things like smaller events like lunches, or dinners for under 50 people. Its a very good RSVP system to track various attendees types, needs and selection choices. It has good logic built in for mailing invitations and sending invites or messages to specific groups of attendees. The hardest part will be standing up the system, populating it with data, and getting your team properly trained and using it competently.

Vorteile:

Mostly easy to use - lots of online resources and guides to self-learn - online and phone support is quite responsive and knowledgeable. Robust feature set. - rsvp reporting is solid - custom field questions is solid - pre populated field in registration form is useful - almost any sort of option has been built in - I primarily focus on RSVP, attendance and invites - can set agendas for breakout sessions etc. - can build a website based on backend info of the event - i.e. update info in the backend and it is immediately reflected on website and reg form. - easy to send invite and rsvp reports by specific filters (e.g. sales rep) - integrates with boomset which makes badge printing almost completely painless

Nachteile:

- Can be expensive to purchase - Does take time to learn the platform - Website builder needs updating for responsive design (beta was released and it’s good) - Difficult to access event information or update event via mobile device - i.e. there is no mobile app for the event planner. This is a huge pain, actually - mostly for getting guest list or dashboard level info. - costs even more for additional features compared to similar competitors

Consider Your Options! CVENT & Salesforce Are Much More Reliable & Trustworthy!

Kommentare: Aventri software itself is easy to use for the most part, with the exception mentioned above regarding the text content. Our overall experience has not been the greatest - the amounts of threats that they make for billing less than 60 days from receiving the bill is unprofessional and for sure created a bad taste. I highly recommend looking into a different and more reliable resource if you are sourcing registration portals, top 2 would be CVENT and Salesforce which are also more user friendly and customizable. Etouches generally has many changes over the course of the years as well so if you do choose this solution be sure that you can easily adapt to new layouts often.

Vorteile:

The software itself is easy to use and is pretty much user friendly

Nachteile:

When trying to edit pages the text formatting is always all different and you have to redo the formatting constantly. You can literally hit the return key and the next line of text is a different size, different font, spacing is off, it is not simple and easy. Even when you try to reformat by clearing all formatting and starting over it still is not consistent. Customer service in terms of billing is just unacceptable, we have been a loyal customer since 2015, we received a notification that our account was in risk of being suspended, so I was able to escalate internally to get the payment issue settled. Within less than 24 hours of being told we were in "risk" after spending 3 hours creating a full registration page without warning our account was suspended and all of the work was lost. This is truly the most unprofessional experience I have ever had and we will be looking into a different technology moving forward including CVENT, Eventbrite, or Salesforce which all have much better reviews.

Our complicated ticketing was made much simpler!!

Kommentare: TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. We used etouches for our event this year, and it made such a difference to have one source of truth for all our registrations, payments and refunds, and to allow us to have an easy and quick snapshot of all our attendees at our fingertips.

Vorteile:

I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.

Nachteile:

One big challenge we had was the requirement to have at least one public category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry date set for them. If these categories hit capacity or expired, there was no clean way to display a simple unavailable or sold out message without offering another public option. While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.

Great product - flexible to suit a wide variety of events

Kommentare: Our team was looking for a registration solution that could be flexible to suit our needs - it needed to be reasonably priced as we are a non-profit. Aventri has been a life-saver! Our team was up and running - building events within a week.

Vorteile:

The ability to template the routine events and still be flexible to create individual experiences for others. Customer service is exceptional - amazing support team who are always on hand to help.

Nachteile:

Websites are fairly basic, but it gets the job done with limited technical skill on my part. They are in beta with a brand new website function that looks amazing.

Run. Run Away Fast.

Kommentare: Overall experience: terrible.
Benefits I've realized: literally any other software would be better than this. I'm counting down the days until our contract is up.

Vorteile:

The ONLY positive thing I have to say about this software is this: The customer service team seems to have it pretty much together...which they'd have to because I can imagine they are quite busy with all the customers trying to figure out their convoluted system.

Nachteile:

Where do I begin? - Upon trying to get out of our 3-year contract (after suffering through months of painful training), we were told by our sales rep that "Aventri is incredibly intuitive" and "there are endless features if you'd just go through the training". Well we did go through the training. The free training, that is. Aventri wanted another $2,500 for private training with our team! If your product is so intuitive, why would we need 16 hours of training valued at $2,500? - I absolutely abhor this software. I dread having to figure out new features. 90% of the time, I end up emailing customer service because I cannot find what I need. This software makes about as much sense as a purple llama named Tuesday that didn't like his doorknob for the fuzzy coffee cup. - Their "client support portal" is a joke. Supposedly you type in a phrase and it comes back with helpful tips and articles to solve your problem. Well, in my opinion someone screwed with the algorithm and it spits back the most useless junk you've ever seen. It is NEVER relevant or helpful.

Love Aventri

Vorteile:

I love that you can call technical support any time you have a question. They're very helpful.

Nachteile:

Can't think of any right now. Maybe the design could use a little update?

Solid Event Management Software

Kommentare: Our process in the sales cycle was a bit slow at first due to some miscommunication on both our parts but once we got to the right team the process was very clear, implementation took very little time and we had a fully functioning events management system. Support has been excellent to work with.

Vorteile:

All the tools required to create, publish and run an event in the modern world. This includes email management, opt outs, reporting and follow ups. Aventri also allows you to manage custom preferences like meals and and optionally register for individual sessions at an event.

Nachteile:

While the integration exists to salesforce we don't find it as robust as it could be. If Aventri was to improve what you an integrate and make it a full bi-directional integration it would be perfect for us.

Aventri - Event Review

Kommentare: Overall though Aventri does provide a product that does the basics of putting on an event. But just be prepared to do things manually.

Vorteile:

For the price it did what it said it was going to do. We were able to have an event platform, mobile app and badge printing on site.

Nachteile:

Again the price though was a downside because we found out a lot of the tools we needed were an extra cost and we didn't find this out until we were onsite at the event. A lot of pieces we had to do were manual, which took us as a time a lot of time to complete. We had a issues with printing on site and the team we had onsite at 2 of our events were not easy or great to work with.

Good event software

Kommentare: Overall good registration tool with a great staff to help with any issues.

Vorteile:

Fairly easy to navigate and use, customer service was quick and professional, lower overall cost than many other event software platforms.

Nachteile:

Has some limitations as a system - does not do And/or conditional formatting, and the survey reporting isn't great

Almost there but still a beta test

Kommentare: While the intention of the eTouches software modules are right on target they have not been successful (yet) at thinking though the processes all the way to the finish line. If you choose to use this software be prepared to spend a lot of time working out the nuances to fit your needs. Tech support is lovely and helpful but the documentation is poor at best. They have a lot of information but the information doesn't let you understand how the actions in one area affect the outputs in other areas. Which items you must layout first to insure success in the later aspects of your planning. eSelect has a long way to go and I have been assured that the next version will be vastly improved. For instance, don't bother to create the "custom merge codes" for each custom field, they don't work; tech support knew that immediately when we called. However we only called after spending a considerable amount of time setting the fields and custom emails up. There is no indication in the software that these fields are un-usable and in fact you are prompted to create the "custom merge code" each time you create a field. I am keen to see the next version of the software because these folks are close but at this point the software has cost us more time than it has saved us. We ended up re-creating all of our own email downloading two different reports from eSelect, manually merging the reports into spreadsheets in order to generate the needed emails to authors. It took 6+ hours to re-do the job and in the end we used MS Word and Outlook to address the process. Wishing them luck - but will need some good proof before our company pays considerable money to wind up being a beta tester for their products again.

Say yes to Aventri!

Vorteile:

Initially seeking a platform such as this our company found that other developers were not as user-friendly as Aventri. When we were introduced and walked through the demo, we were pleased to take ownership of our events, develop microsites and etc. instead of outsourcing and paying those extreme fees. It is a very powerful, user-friendly platform. The support team is always there and willing to help whether by phone or email within a reasonable timeframe.

Nachteile:

The lack of functionality with the eSurvey module. I think it should be comparable to other platforms like SurveyMonkey.

End User Friendly and Great Customer Service

Vorteile:

I enjoy all the features and modules that Aventri has to offer. They also provide great customer support. It is end user friendly which made it easy to integrate into our non-profit associations.

Nachteile:

The website editing and formatting can be frustrating at times.

Aventri Review

Vorteile:

Easy to use for beginners who have not created a meeting website and mobile app before. It is also great experience to learn the use and functionality of meeting registration.

Nachteile:

The look and style of the meeting registrations and the mobile app is limited. I would like to see more developments in this area in the future.

Service!

Kommentare: Very very positive. My company was already using Aventri when I joined and the on-boarding was very smooth and straight forward.

Vorteile:

The support centre for Aventri is fantastic. They are always willing to help and are very efficient with resolutions.

Nachteile:

The main pain point is the email functions. There is a limit to the type of HTML you can include and you need to double and triple check often that the work you have done has been saved properly.

Great option for virtual and hybrid event management

Vorteile:

The Aventri tools provided an easy way to manage an international hybrid event.

Nachteile:

It took a while to get acquainted with the system and onboard multiple staff members.

Use

Vorteile:

The program is very user friendly. Training was very thorough. Integration into our CRM system went well.

Nachteile:

We set up our registration in the test atmosphere - it would be nice to transfer over them to the live system ourselves instead of relying on customer service.

Event Ticketing Made Easier

Vorteile:

It was great that we could use one interface for multiple ticketed events. There are multiple categories that we were able to customize to fit our individual ticketed event. It was also very helpful that badges could be printed for the people who purchased tickets through this software, instead of having make name tags. It looked much more professional.

Nachteile:

It didn't allow an event to sell out or ticket purchases to expire. We had an event with a maximum capacity of 100 but due to the fact that we couldn't cap the ticket purchase, our event ended up oversold. We were able to fix the problem with no negative consequences, but it was small annoyance.

Awful - avoid at all costs

Kommentare: They have one person in their support department - Leandro Garcia - who is excellent but other than that, the support is appalling in terms of account manager contact and what they can get done.
It is feature-rich but dreadful to use. A simple task takes ages to change because they use a third-party HTML formatter that they do not support and have no control over. It has a mind of its own and is frustrating and scary to use.
The whole feel is a bit old and dated but they do not seem to care.
Do not think about using it for awards and judging - it will add days and days to your workload and expect complaints from your clients.
Delegate management is better but it is a clunky system and there are better providers out there.
Sorry - but just being honest.....I would steer well clear.

Vorteile:

None

Nachteile:

Too many to mention now

Amazing software!

Kommentare: We have been using etouches for all our events for online registration as well as email marketing and the performance is terrific! etouches is easy to use and very user-friendly. We just need to set up several templates and with a few clicks then our email campaigns are ready to go. It also allows us to analyze the data and generate specific email lists from time to time,which is very important as we would be able to adjust our marketing plans for the events depending on the data. It saves us much time in doing tedious jobs and allows us to put more effort in event production and execution. We are now more efficient at work because of this amazing software! We would definitely recommend etouches for event planning and management.

All-in-one event management platforrm and also for associations

Kommentare: I have been using event software for now more than 15 years and I use Etouches every day for :
- managing members communication with easy emails / template / dynamic content
- managing new event (with templates) and with regards to members' quality
- creating cross event reports about demographic, evolution and financial perspective A nice use is also to let your attendees to event update themselves your global CRM database. The only con I see would be sometimes the complexity for some very advanced functions but then the support is there and having live support by chat is really convenient

A five star product!

Kommentare: We have been using etouches for our event management for several years and have found it to be an excellent product. Initially, we used it for registration, email confirmations and post-event evaluation surveys. We are now expanding into the emarketing module. Equally as important as the software itself is the customer service team which is simply spectacular! Any time we have encountered a challenge, their response has been quick to resolve the problem. We are very happy with etouches!

One of the best registration systems for conferences

Kommentare: The system is very easy to use, and there is lots of functionality for complex requirements. It is one of the easiest to add fields and options. The emailing functionality is excellent with lots of flexibility built in for templates. The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.

The best in the business

Kommentare: The easiest software to use when it comes to any sort of event planning, large or small. It is designed so you can have the same ease of use regardless of what size of event you're planning, technical coding ability or event planning knowledge. In addition, you find it hard pressed to find a more responsive and knowledgeable customer service team in any industry out there.

A great all round platform to solve many problems that event managers can have.

Kommentare: It is a very easy to quickly get to know. I've introduced it to a few organisers after after a few days they are pretty much up and running. I would love to be able to use the ehome function but I find it too complicated. It would be great if it was more drag and drop or much more similar to a good wordpress theme.