Aventri

Great Platform for Event Management

Kommentare: It has made the entire event management process easier. It is user friendly for my guests and very easy for me to see who has registered and their corresponding responses to the registration page.

Vorteile:

It is extremely easy to manage the registration list for my events. I also like the survey feature.

Nachteile:

I wish when I exported the Attendee Info to PDF it was more readable. I have to use the excel version always.

Very good customer support

Vorteile:

Good customer support very rarely get sent to hold when I call in. Staff is friendly and if they cannot solve the issue for me immediately, they follow up regularly to inform me where my ticket is in the process. Aventri has so many features that we have yet to utilize. The previous software ran out of features that we needed where as Aventri seems to keep adding more to the portfolio before we even realize its something we need. They are constantly upgrading and improving. Our customer success team is very friendly and engaging and often follows up on our support tickets.

Nachteile:

The reporting system is complex. It would be pretty much impossible to maneuver successfully without dedicated support.

Good and bad points..

Kommentare: Overall: This has a lot of nice features and is fast when working correctly, but you may have trouble getting started and using it, especially if you're a small business and don't have dedicated employees for event management.
It is expensive.
We did benefit from using this after hiring a more tech savvy employee who could use it somewhat well. The reports helped us gain insights and improve our following events.

Vorteile:

Pros: Technical support that is easily accessible anytime via phone or email, nice reporting and analysis, numerous features, dashboard showing revenue among other stats, RSVP feature, multiple types of attendees, API, activity tracking, and ticket scanning. It has a lot of extras and nice features, fast and powerful when working correctly. It functioned for us as a small business.

Nachteile:

Cons: Difficult to use even with the tech support.. it was incredibly daunting getting this set up. I did not at all look forward to using it. The price is rather high and there were some extra fees. We had difficulties with payment processing. It was not easy to use with the other systems we already have well established for our business.

Great product

Vorteile:

Aventri has an ever expanding portfolio of services that have been extremely helpful with out event management. Their customer service is fabulous and they consistently go above and beyond in their service.

Nachteile:

Their rapid growth strategy has led to inconsistencies in their software. We've experienced recent outages of service which are quickly fixed, but inconvenient to us and our clients.

Overall thumbs up

Kommentare: The ability to clone event after event makes less work on building out your event registration. You also learn from your mistakes of what you should have included and can easily make adjustments on your next event.

Vorteile:

It's familiarity. I've been using Aventri (formerly etouches) since it was in Beta form. The registration system has good reporting features that make administrative work easy.

Nachteile:

As an administrator managing the networking meetings, I would like to see better reporting functionality and search features. This module is really lacking in it's reporting functionality that will most likely drive us to use another platform.