Aventri

Vorteile: We use Aventri for annual conference registration for a number of our clients and it is so intuitive and easy to use. Plus, anytime I have a question, customer service has been so easy to work with. The reporting is great and I think this is an awesome product for conference registration.

Nachteile: There really isn't anything that I completely dislike. If you allow registrations from the same email address, there isn't a way to alert someone that they are already registered. Which is the only thing that I didn't like about it.

Kommentare: Mostly positive experience. Interface is relatively modern looking - I think it got a facelift recently. Aventri is a solid product. Big companies use it, presumably they have done their due diligence when selecting an events management platform. I also evaluated others like Cvent, eventbrite, etc. Naturally it’s way more capable than simpler yet way more affordable systems that are bolted on like Wix or Constant Contact. It is mostly geared towards larger events that require some relatively complex logistical planning. Organizing Conferences, trade shows, summits etc. Anything with 70+ people with different attendee types, it will have more value. It is still suitable for running things like smaller events like lunches, or dinners for under 50 people. Its a very good RSVP system to track various attendees types, needs and selection choices. It has good logic built in for mailing invitations and sending invites or messages to specific groups of attendees. The hardest part will be standing up the system, populating it with data, and getting your team properly trained and using it competently.

Vorteile: Mostly easy to use - lots of online resources and guides to self-learn - online and phone support is quite responsive and knowledgeable. Robust feature set.
- rsvp reporting is solid
- custom field questions is solid
- pre populated field in registration form is useful
- almost any sort of option has been built in - I primarily focus on RSVP, attendance and invites
- can set agendas for breakout sessions etc.
- can build a website based on backend info of the event - i.e. update info in the backend and it is immediately reflected on website and reg form.
- easy to send invite and rsvp reports by specific filters (e.g. sales rep)
- integrates with boomset which makes badge printing almost completely painless

Nachteile: - Can be expensive to purchase
- Does take time to learn the platform
- Website builder needs updating for responsive design (beta was released and it’s good)
- Difficult to access event information or update event via mobile device - i.e. there is no mobile app for the event planner. This is a huge pain, actually - mostly for getting guest list or dashboard level info.
- costs even more for additional features compared to similar competitors

Vorteile: Good customer support very rarely get sent to hold when I call in. Staff is friendly and if they cannot solve the issue for me immediately, they follow up regularly to inform me where my ticket is in the process. Aventri has so many features that we have yet to utilize. The previous software ran out of features that we needed where as Aventri seems to keep adding more to the portfolio before we even realize its something we need. They are constantly upgrading and improving. Our customer success team is very friendly and engaging and often follows up on our support tickets.

Nachteile: The reporting system is complex. It would be pretty much impossible to maneuver successfully without dedicated support.

Vorteile: Aventri has an ever expanding portfolio of services that have been extremely helpful with out event management. Their customer service is fabulous and they consistently go above and beyond in their service.

Nachteile: Their rapid growth strategy has led to inconsistencies in their software. We've experienced recent outages of service which are quickly fixed, but inconvenient to us and our clients.

Kommentare: Overall experience: terrible.
Benefits I've realized: literally any other software would be better than this. I'm counting down the days until our contract is up.

Vorteile: The ONLY positive thing I have to say about this software is this: The customer service team seems to have it pretty much together...which they'd have to because I can imagine they are quite busy with all the customers trying to figure out their convoluted system.

Nachteile: Where do I begin?
- Upon trying to get out of our 3-year contract (after suffering through months of painful training), we were told by our sales rep that "Aventri is incredibly intuitive" and "there are endless features if you'd just go through the training". Well we did go through the training. The free training, that is. Aventri wanted another $2,500 for private training with our team! If your product is so intuitive, why would we need 16 hours of training valued at $2,500?
- I absolutely abhor this software. I dread having to figure out new features. 90% of the time, I end up emailing customer service because I cannot find what I need. This software makes about as much sense as a purple llama named Tuesday that didn't like his doorknob for the fuzzy coffee cup.
- Their "client support portal" is a joke. Supposedly you type in a phrase and it comes back with helpful tips and articles to solve your problem. Well, in my opinion someone screwed with the algorithm and it spits back the most useless junk you've ever seen. It is NEVER relevant or helpful.