Firmwater LMS

"Awesome!!!"

Kommentare: My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Vorteile: The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Nachteile: Not a durn thing so far :), super easy and I am learning new things all the time.

"Great product, stellar customer support"

Vorteile: The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Nachteile: I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

"Does the job"

Kommentare: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Vorteile: Once I figured out what I needed to get done in it, it is relatively easy to use.

Nachteile: user interface appears outdated and reporting feature is lacking.

"Intuitive and easy to use"

Kommentare: Excellent in particular the user support, trial period and on boarding, very responsive.

Vorteile: At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Nachteile: Terminology is not the clearest - needed some explaining about exactly what was what.

"A solid and flexible LMS"

Kommentare: We switched from another solution and Firmwater has greater flexibility. Our support has been very responsive and able to get us running quickly. Recommended.

Vorteile: Firmwater is one of very few LMSs made specifically for training providers. If you want the ability to host an LMS on behalf of other clients, this is the ideal solution.

Nachteile: Like any LMS, there's a bit of a learning curve, but it's not bad, and the support is very good.