Firmwater LMS

The Best LMS Value For the Money

Kommentare: As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

Vorteile:

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Nachteile:

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Great product, stellar customer support

Vorteile:

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Nachteile:

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Does the job

Kommentare: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Vorteile:

Once I figured out what I needed to get done in it, it is relatively easy to use.

Nachteile:

user interface appears outdated and reporting feature is lacking.

Excellent LMS to sell courses to clients!

Kommentare: Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

Vorteile:

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Nachteile:

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

A solid and flexible LMS

Kommentare: We switched from another solution and Firmwater has greater flexibility. Our support has been very responsive and able to get us running quickly. Recommended.

Vorteile:

Firmwater is one of very few LMSs made specifically for training providers. If you want the ability to host an LMS on behalf of other clients, this is the ideal solution.

Nachteile:

Like any LMS, there's a bit of a learning curve, but it's not bad, and the support is very good.