Q Ware CMMS

Q Ware CMMS Excels!

Kommentare: I have used Q WARE CMMS for over 15 years now. This spans two different employers. I find them to be the very best in customer support and respond quickly to your needs. They still treat each customer with individual care.

Vorteile:

Ease of use Superior Customer Support Inexpensive as compared to other CMMS

Nachteile:

I honestly don't have any cons. They continue to amaze me.

Please include Event Booking in your new upgrade of QWare

Kommentare: QWare for us is a one stop place for work orders, fixed assets and event bookings (with work order for the event). No other product fulfills our needs as QWare. Please upgrade the whole product (work orders, fixed assets and event bookings) and not just sections of it.

Vorteile:

When we were looking to purchase a software that brought our school together in many areas, work orders, event booking with work orders for the event and fixed asset management QWare ticked all of our boxes. Before QWare we had multiple google calendars for booking events, a work order program that did not allow custom fields and departments using an excel sheet to keep track of their inventory. As you can see QWare has become a one stop for all of the above. Very important for consistency. The ability to create custom fields was a big plus. Event booking which we could see in one single calendar the events booked in different areas and the ability to filter out based on area has been amazing for our school. We rely of this so much and the way we built it was a one stop, book your area and create a work order for the event. This was EXCELLENT for our school.

Nachteile:

We were looking so much forward in upgrading to the new face lift which we were told before covid hit. Now we have been told that the upgrade is only available for work order and fixed assets not event booking. We purchased the product for these three features and now it is a big disappointment that we do not see event booking in this upgrade which is very important for our school. Just so you could get an idea, we are going through an accreditation process and our action research for the IT department is going to be on QWare and how all departments have come together in one product! I have users complaining that the interface is outdated, and the new product with the user friendly interface and ease of use would work for us. Also from what I recall with the update you could built that if one selects an option it takes them to a specific place when you build the custom fields. I am in such a difficult position and we really hope that the upgraded software includes all of the areas which we have purchased, work orders, fixed assets and event booking (especially events)

Product review

Kommentare: I am very pleased with the product. Have been using it for approximately 4 years now. The event & work order module has been very well received by a variety of users. Thanks

Berlin CSD - Electronic Work Order Program

Kommentare: Overall, we have been very pleased with the product and its functionality for the Berlin CSD. The teaching and support staff love the feedback, and I have a much better accountability of my maintenance staff; the jobs they do; and the time it takes to complete those tasks.

Vorteile:

* Welcoming and friendly sales team, easy to work with and very knowledgeable. * Easily installed and adapted to our facilities * Training and use for all school district staff was easy, with very few questions and/or complaints * Have seen a dramatic increase in the number of Work Orders being submitted by staff for items that need to be done or receive attention. * Program provides feedback to the Requestor / Other Administrators which has proven to be very favorable

Nachteile:

* Some changes to programming have to go back through the Company versus being able to make them yourself

The customer service is everything

Kommentare: We chose qware because we needed a system that would send email communications to hold folks accountable. It worked! With QWARE multiple people have access to the same information simultaneously, and then as the info is updated (and projects worked-on) a stream of communications easily inform us all.

Vorteile:

The reporting features are my second favorite feature, because the customer is support is amazing. I am not talking about work around and duct tape. I am talking about getting help and advice on solving complicated workflow for my organization so that that solutions create data streams and analysis tools.

Nachteile:

The con is so minute it's almost not worth mentioning. When I download a report, it includes a totals line in the csv. Ok. No bid deal because I can delete the totals line before I Power Query the report into my analysis.