Oracle Hospitality OPERA Cloud Property Management

Was ist Oracle Hospitality OPERA Cloud Property Management?

Oracle Hospitality OPERA Cloud Services ist eine Unternehmensplattform für den Hotelbetrieb und -vertrieb. Das Tool bietet die umfassenden Funktionen der nächsten Generation, die Hotels benötigen, um die Erfahrungen ihrer Gäste zu verbessern und die Betriebseffizienz zu steigern.

Wer verwendet Oracle Hospitality OPERA Cloud Property Management?

Oracle Hospitality bedient ein breites Spektrum von Anbietern im Gastgewerbe, von Einzelhotels bis hin zu großen Hotelketten, Resorts, Kasinos, Kreuzfahrtschiffen und mehr.

Oracle Hospitality OPERA Cloud Property Management – Details

Oracle

1977 gegründet

Oracle Hospitality OPERA Cloud Property Management – Details

Oracle

1977 gegründet

Oracle Hospitality OPERA Cloud Property Management – Videos und Bilder

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Oracle Hospitality OPERA...

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Ausgewählte Software
(0 Bewertungen)

Startpreis

Nicht verfügbar
150,00 $/Monat
Nicht verfügbar
Nicht verfügbar

Kostenlose Version

Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein
Kostenlose Version Nein

Gratis Testen

Gratis Testen Nein
Gratis Testen Ja
Gratis Testen Nein
Gratis Testen Ja

Oracle Hospitality OPERA Cloud Property Management – Bereitstellung und Support

Kundenbetreuung

  • 24/7 Live-Support

Einsatz

  • Cloud, SaaS, webbasiert
  • Windows (Desktop)

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

Funktionen von Oracle Hospitality OPERA Cloud Property Management

  • API
  • Abrechnung & Rechnungsstellung
  • Abrechnungssatz-Management
  • Aktivitäts-Dashboard
  • Angebotsmanagement
  • Anpassbare Vorlagen
  • Benutzer-Management
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Catering-Management
  • Daten-Import / -Export
  • Datensynchronisation
  • Drittanbieter-Integration
  • Einzelne Immobilie
  • Elektronische Zahlungen
  • Ertragsmanagement
  • Front Desk Management
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Gasterlebnis-Management
  • Haushaltungsmanagement
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Inventarverwaltung
  • Kalenderverwaltung
  • Kanalmanagement
  • Kreditkartenbearbeitung
  • Kundendatenbank
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Multichannel-Management
  • Online-Buchung
  • Preis- / Margen-Management
  • Rabattmanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung-Management
  • Reservierungs-Management
  • Review Management
  • Spa-/Aktivitätsmanagement
  • Treueprogramm
  • Verfügbarkeit-Management
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt
  • Wartungsplanung
  • Zimmerbuchung

Siehe die vollständige Hotelsoftware Liste

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Alle 53 Nutzerbewertungen lesen

Durchschnittliche Bewertung

Gesamt
3,5
Benutzerfreundlichkeit
3,4
Kundenservice
3,1
Funktionen
3,6
Preis-Leistungs-Verhältnis
3,3

Nutzerbewertungen nach Bewertung

5
22
4
9
3
7
2
6
1
9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Bojan G.
Bojan G.
Business Development Manager in Kroatien
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great PMS - highly recomeded

5 vor 3 Jahren

Vorteile:

I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile:

Can't fault it, top of the line. Highly recommended to everyone.

Nam V.
Front Desk Agent in Vietnam
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Internet loss and the cloud-based system will seriously cause trouble for front desk workers.

4 vor 7 Monaten

Kommentare: In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days.

Vorteile:

My role is a receptionist so the all cashier functions are very easy for me to record payments on the software and generate accurate reports such as currency exchange, swipe and record credit card number. The rooms assignment functions are very smart help me recognize instant available rooms for guest and check all room status. The interface is also user-friendly. There are also a button directing to a tutorial page for all departments of a hotel at after-login screen.

Nachteile:

Cloud-based system is too depended on Internet and IT departments. Once Internet loss incidents happen the front desk workers such as me will have trouble with customers such as cannot finding a room for guests or issuing payment invoice if they are in a hurry . All of my tasks depend on Opera software system and must completed quickly to obtain guest satisfaction. I don't know if there is offline version anywhere but at my working place we do not have.

Lindsey F.
Revenue Manager in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get's the job done!

3 vor 8 Monaten

Kommentare: I will say that my customer service experience has improved over time with Opera and there seems to be progress in the overall functioning of the company.

Vorteile:

This software is functionally able to track many aspects of your guests stays and report on trends based on an array of criteria. It won't let you erase something that will effect reporting/future reservations so that is a very helpful safeguard.

Nachteile:

Navigation can be a bit clunky from time to time and customer service is often difficult to get ahold of, or once you get ahold of them, they often have to escalate and then it takes days to rectify a situation.

Antwort von Oracle E-business

vor 7 Monaten

Thank you for your feedback! Please let us know if there is anything we can do to enhance your experience with Oracle and OPERA! --Samantha

Ravi S.
Front Office Supervisor in Indien
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommended By Personal Experience

5 vor 4 Monaten

Kommentare: Overall Opera is Master of all other software. Nothing can be compare with it. From my personal experience I have no doubt on it.

Vorteile:

I am using Oracle PMS more than 4 years . Currently I am working as a Front Office Supervisor In a International Hotel Group. And i have never find any problem or difficulty on this. And also it make so easy and understandable for new joiner. Anyone can learn & understand easily. The interface is so user friendly. It always allow staff to create reports as per the requirement. As a Night Auditor I always had to create a lots of report for everyone and this software make these things so easy and also save times. This always help in payment process at check in & check out.

Nachteile:

No major issues with the system. Only sometime it automatically change the new reservation room type but if you know it very well then its easy. Overall its a great software which we always like to work with.

Nguyen T.
Nguyen T.
Housekeeping in Vietnam
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Oracle OPERA PMS Review: Great software for Hotels

5 vor 7 Monaten

Kommentare: I can create a new report. If I feel that the report is not good, I can come back to correct it at any time.
For example: I can create a report that extracts the client's email or telephone number.

Vorteile:

Centralized information - Easily to use for staff - Lots of options to get all the guests information in one place - Good for reports and statistics

Nachteile:

We can't use any browser, but only IE which is no longer supported. Will be great if we can use chrome of edge. Opera is an expensive software and if we can use it in mobile phones could be good.

Antwort von Oracle E-business

vor 7 Monaten

Thank you for your review! We appreciate your feedback.