Oracle Hospitality PMS
von Oracle Hospitality3.1 / 5 19 Bewertungen
Wer nutzt diese Software?
Oracle Hospitality serves a wide range of hospitality providers from single property hotels to large hotel enterprises, resorts, casinos, cruiselines, and more.
Durchschnittliche Bewertung19 Bewertungen
- Gesamt 3.1 / 5
- Benutzerfreundlichkeit 3.2 / 5
- Kundenservice 2.8 / 5
- Funktionen 3.3 / 5
- Preis-Leistungs-Verhältnis 2.9 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Oracle Hospitality
- Gegründet 1977
Über Oracle Hospitality PMS
Oracle Hospitality OPERA Cloud Services is an enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Oracle Hospitality PMS Funktionen
- Einzelne Immobilie
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
Die hilfreichsten Reviews für Oracle Hospitality PMS
Bewertet am 19.3.2019
Great PMS - highly recomeded
Vorteile: I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.
Nachteile: Can't fault it, top of the line. Highly recommended to everyone.
Bewertet am 18.9.2019
Best PMS for Hospitality
Kommentare: For me , this the best PMS for Hospitality, no other PMS is like Opera PMS
Cloud and On Premiase solutions
Integrates with lots of third party developers
Support can be tricky and sometimes slow to solve the issues
Complex system but if you know it very well, it is easy to use
Bewertet am 8.5.2018
The easiest and most practical PMS system to use!!!
Kommentare: Easy to use, same as using windows.
Vorteile: Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.
Nachteile: No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.
Bewertet am 23.9.2018
Worst Software - They are thieves - Stay Away!!!
We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity.
If you have a client trying to make a reservation on hold, you have to apologize several times
Vorteile: Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into.
Nachteile: One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!!
Antwort des Softwareanbieters
von Oracle Hospitality an 3.10.2018
Hello, Sally - Thanks so much for your honest review. We are so sorry to hear about these issues and we want to make sure that we are giving you the best service possible. A representative will be reaching out to you shortly, but if you need to speak with us sooner than that, please email us at firstname.lastname@example.org. Thanks so much for your patience!!! --Samantha
Bewertet am 9.11.2017
Absolutely the worst piece of software and the worst company to deal with!!!
Vorteile: Without proper customer support any possible benefits to using their software are negated. I literally like NOTHING about his software. It's a giant money pit.
Nachteile: For well over 2 years we've been using the Micros Opera Xpress hosted PMS (now Oracle Xpress). Initially the software wasn't great (we didn't find out until after we had been promised access from tablets and mobile devices that it was a Java program that won't run on anything except Windows Explorer) and the training was definitely sub-par, however, Micros at least had decent support and you didn't wait at least half an hour to talk to a support rep. Once Oracle took over it went from mediocre to absolute torture. The platform is slow, the customer service is abysmal (they always tell you they can't help you because it's hosted and the hosting team will need to look at it and they never get back to you) and features we initially paid for are no longer accessible because Oracle decided they weren't completely secure on their hosted platform and rather than fix the problem they just disabled functionality altogether. We have literally had support tickets open for months and some portion of the system goes offline at least once a month. On top of all this, they want to nickel and dime you for everything. They literally don't allow you to edit your own forms but they are happy to charge you to edit them, meanwhile you are paying a fortune for the platform and for nonexistent support. For 2017 my primary goal is to get both our hotels off the platform and we will never use another Oracle product again. Good riddance to bad rubbish!!
Antwort des Softwareanbieters
von Oracle Hospitality an 13.11.2017
Hello, James - Thank you so much for your honest review. We have forwarded this information to support escalation and to sales, and someone will be reaching out to you as soon as possible. Thanks! --Oracle Marketing