Oracle Hospitality PMS

Vorteile: I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Nachteile: Can't fault it, top of the line. Highly recommended to everyone.

Kommentare: For me , this the best PMS for Hospitality, no other PMS is like Opera PMS

Vorteile: Multiple features
Cloud and On Premiase solutions
Integrates with lots of third party developers

Nachteile: Support can be tricky and sometimes slow to solve the issues
Complex system but if you know it very well, it is easy to use

Kommentare: Easy to use, same as using windows.

Vorteile: Easy to learn from scratch and teach to newcomers. The tutorials are easy to follow and a great learning tool. There are several plug-ins available for S&M or Restaurant. Easy to make changes and correct any issue team members might have caused. Offers an integrated payment system allowing to use a swipe keyboard and speed up the payment process at check in/out. Highly recorded. I used several hospitality software during my career and none can match it.

Nachteile: No major issues with the system. We had an issue with downtimes extending and sometimes global issues with servers going down, leaving us without the access to the PMS for hours sometimes.

Kommentare: The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability. Unfortunately, the customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.

Vorteile: There is quite a bit of flexibility to customize the software and its functionality.

Nachteile: The terrible customer service experience. The sales reps try to bill for every small exchange, even if it involves fixing a problem that their subcontracted service teams created.

Kommentare: There are definitely pros and cons of using this software but overall it is a great product. I have used other Hotel PMS software and I prefer this one.

Vorteile: This software has everything that I need in a system.

Nachteile: As there are so many different functions, It is hard to learn quickly the short cuts to make your job easier.