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Durchschnittliche Bewertung16 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1970
- Lombard, IL
- Barcode / RFID
- Mehrere Standorte
- Wareneingangs- / Einlagerungsverwaltung
- Barcode / RFID
- Cross Docking (Kreuzverkupplung)
Die hilfreichsten Reviews für Synapse
Bewertet am 8.10.2018
A Good WMS Developed & Supported by Good People
Kommentare: Synapse has completely changed the way we operate. It has taken time to change our processes and re-train our employees, but for the better. Many of our customers have come to us from other 3PL’s and are astonished by the level of service and transparency that Synapse offers. Every system has pros and cons; there’s no perfect system out there. Zethcon listens to their customers, large and small. The cons that I’ve listed will likely be addressed in the future, so you shouldn’t put too much weight on those if you’re in the market.
Vorteile: Synapse can be installed on your own internal network or hosted by Zethcon. Customer support is fantastic! Zethcon utilizes an online ticketing system and are quick to respond to critical issues. The staff is very knowledgeable and has found a solution to every unique situation that we've given them. Zethcon is continually upgrading their products to keep up with technology and changing customer needs. The warehouse interface, WebRF, allows the use of smart phones and tablets instead of the costly RF guns. WebRF also has a function called Media Capture which allows the warehouse operator to take photos and upload them to the order. Our customers absolutely love this!
Nachteile: Billing is event driven (which is ok), but it does not allow for conditional logic. Storage renewal billing is confusing and can't be fully automated for daily, weekly, or bi-weekly schedules. Synapse's emailing capabilities are lacking and don't allow for much customization. Small package shipment notification emails to consignees are only sent once and can't be re-sent if there is a tracking number change. The customer portal, Web Synapse, is generally good and easy to navigate. Our customer’s biggest pet peeve is not being able to select & copy text from the page.
Bewertet am 7.7.2015
Synapse/Zethcon - Great WMS!
Vorteile: As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider.
Nachteile: There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software.
Bewertet am 5.9.2018
quality warehouse management system
Kommentare: i have been through 3 implementations for WMS systems. two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered. that is not the case with synapse. the go lives were supported and the system worked as it was designed.
Vorteile: the ability to manage inventory with ease is the most productive part of this system. everything is systemic and inventory can be tracked, updated, adjusted, reviewed, and reported from the computer. there are multiple layers of permissions and security for users of the system so that user's abilities can be controlled with ease. all of my customer will question their inventory levels at some point because they are not using a system that is on the level of synapse on their end. 99.9% of the time my inventory is right and we are able to quickly identify where the issue is on my customers end. i would say that we use about 40% of the functionality of the system, so there is always room to grow. we are always finding new options and processes that we can use to our benefit. every time a customer throws a curve ball we are able to find a way to use the system to support their request.
Nachteile: i have found that it is best to have a super user in house that learns and uses all of the supporting functionality of the system. it is more cost effective to build custom report in house. a super user that is 100% dedicated to understanding and managing the system allows for faster processing of reports and system setup to fully utilize all of the functions of the system and to fully test new processes. Zethcon does provide support, but there needs to be that in house person to interface and implement.
Bewertet am 14.7.2016
Strong recommendation of Synapse, stronger endorsement of Zethcon
Vorteile: Focus on the multi-client 3PL warehouse operator. Synapse has robust functionality, strikes the right balance between functionality and complexity - not an easy accomplishment for many developers. Zethcon is certainly the right size company for us and for most companies in the 3PL space. We have access to ownership and senior decision makers. Zethcon has adequate resources to devote to significant projects, e.g. new customer implementations and version upgrades.
Nachteile: Their unique approach is both a strength and a drawback. Zethcon has a robust user group that collaborates to improve the software. This approach means that my company benefits from developments other users have made to the software. At the same time, my competitors go to school on my talented IT team and learn our unique approach to handling some complex requirements. At the end of the day, any competitive advantage we spur is short-lived anyway. In the long run we are better served to operate in a collaborative environment with other users, and benefit from the collective investment in Synapse.
Bewertet am 20.7.2016
Great solution for any 3PL provider
Vorteile: The team at Zethcon is friendly and knowledgeable. They all have experience in the 3PL sector and it shows. From the very beginning, during the demo and quoting processes; it was very nice to be able to communicate with a software that understands your needs at your level. They sell you a product that can get the job done for you, the way you need it done; not just a package of bells and whistles. Once we became a live & operational customer, the support staff (help desk) has been attentive, quick to respond and has answered every question and issue we've presented to them.
Nachteile: I honestly have no complaints about Zethcon. I know people don't necessarily like to hear that, but it's the truth. As far as the product, Synapse, there have been little system capability/operations issues that occasionally arise, but honestly expected when migrating to new software. These issues are minor and we've been able to adapt to everything except one, which we needed to pay for a customization/addition. Zethcon delivered this addition as agreed upon and very quickly.