ProMax Unlimited

OK CRM

Vorteile:

I like how easy Promax is to use. Its a very simple program thats getting a little outdated. Great for just getting started

Nachteile:

Lots of bugs and crashes. Nothing worse than working a deal and then boom everything you did is gone.

User Friendly organization!

Kommentare: ProMax is great at helping to organize our customer base and keep everything in one platform.

Vorteile:

I love how easy it is to run reports in ProMax and to sort prospects by various filters.

Nachteile:

Some of the data imports were a bit frustrating as many of the fields didn't get filled in. I've had to go through manually and update/fix several thousand customers.

"Leading the industry" can't be true when your system is built around outdated software.

Kommentare: The software only functions on Internet Explorer which has not only been announced by Microsoft to be discontinued but is also one of the worst-performing web browsers currently in use (although I think the only people who still use it are doing so solely for this software). I cannot access ProMax without removing security protocols from my private server (which I refuse to do and isn't required with most cloud-based software) so I needed an extra cheap laptop just for the purposes of accessing the customer desking and prospecting features. The user interface is very outdated and can be somewhat confusing given the terminology within the system (for example, customer search is referred to as "recall" within ProMax). The training resources available are ABSOLUTELY useless and offer no meaningful information despite a basic overview of the functionality. If you can't figure out how to perform a simple task, there is NOT adequate support available on the web or in their training--you have to call customer service. The email campaign functionality almost never functions correctly. Even when connected to our email domain, most emails sent from the system end up in a contact's spam folder. Also, all mass e-mails automatically are prefixed in the subject line with "ADV:" which is a completely ridiculous function (and likely the only thing causing e-mails to bounce or end up flagged as spam. Honestly, just spend a bit more for a CRM and desking solution that isn't built to fail.

Vorteile:

The price is about the only good point about the software (and why our dealership made the switch from DealerSocket), but the functionality simply isn't worth what is spent.

Nachteile:

Requires Internet Explorer (a browser no longer supported by Microsoft) to function. I cannot access ProMax without removing security protocols from my private server. The user interface is very outdated and the terminology can be confusing. The training resources available are ABSOLUTELY useless. The email campaign functionality almost never functions correctly. All mass e-mails automatically are prefixed in the subject line with "ADV:"

Promax

Kommentare: It’s okay. I do at times miss our old
Systems more.

Vorteile:

It’s easy to navigate if you have proper training. It does maximize the quality of answering leads for the company and making sure nothing is missed

Nachteile:

Integrations are difficult. Too many screens can be worked from. You have to click a lot to get back and forth with what you are trying to do.

You are leaving money on the table if you are not using ProMax Unlimited

Kommentare: ProMax makes follow up with customers easy as can be!

Vorteile:

The desking module is top notch. It maximizes profit and helps dealers sell more cars. The texting module is also a huge help with communication.

Nachteile:

There are a few features that can be a bit clunky but overall a great product.

The industries best kept secret for CRM, ILM and Desking

Kommentare: Best customer support in the industry, powerful desking and leasing tools and outstanding value.

Vorteile:

Easily manage your website's inventory from the CRM, The report titled "Store Traffic Report" is integral in running the dealership in 2022 for its deep interaction with all lead sources, timing, conversion metrics etc.

Nachteile:

The login process is clunky and the inability (although changing soon) to login on a MAC

Criminals!!!

Kommentare: These guys use to be the best in the business. Not anymore. Terrible customer service. I signed up 3 different stores with Promax. I use to be their biggest fan. I've been using their software for 10+ years. Back when rep was the CEO, this was a good company. Now every decision is cold and calculated. I didn't figure it out until I attemped to sign up a 4th store with them. Nothing but empty promises. When we attemped to go live their servers were down for days. I reached out to rep. He was my salesman for all 3 stores I setup before. Even he said this isn't the company they use to be. Customer loyalty means nothing to them anymore. What's really sad is when signing up the 4th store, they made lots of promises that were broken. We did not receive the services we were sold and way beyond the time line they were promised. Promax broke the agreement by not providing the services we were sold. Now we cancelled service because they failed to even get us live. We were never setup with a functioning product. They broke the agreement and are now trying to keep us under the contract. Criminals!!!!

Vorteile:

Nothing! These guys are crooks and now they are trying to collect on services that were never provided.

Nachteile:

Horrible customer service, Nothing but empty promises

Poor sports

Kommentare: The experience and customer service was good until we decided to invest in more advanced technology . The reps were “offended” and became unprofessional . Offered very limited help with the things and assistance needed for the transition . Nobody likes to lose business to a competitor , but the tone and professionalism should remain in tact
To at least guarantee the return of the customer if the other product didn’t work out . You gain nothing by taking that stance but stand to lose potential opportunity with that customer or their colleagues . “It’s not like you’re going to SEND us referrals” Is the exact response.

Vorteile:

Cost was reasonable for the product. Reasonable for entry level

Nachteile:

Functionality . Need to go screen to screen to gather pertinent information . Compared To vin solutions it is definitely entry level software that showed its true colors when compared side by side with a more advanced product

You Get What You Pay For

Kommentare: Horrible. Poor customer service for a poor product.

Vorteile:

Being able to send all scheduled emails out at once

Nachteile:

I needed 2 monitors using Promax. The screen has 2 options, full or too small to use 1 person at a time in a customer record 1 customer record open at once No skate alert Sales rep advocated for our BDC to close and Promax take over. Sales rep came in for an encore training of software but instead went over scripts and work flow.

User Friendly

Kommentare: This software made it easy to manager our customer leads
Track Appointments, shows and solds

Vorteile:

This software is very easy to learn and navigate Offers great in app training Customer service is always easy to reach

Nachteile:

I doesn't have a good mobile app It doesn't combine duplicate leads without doing it manually

easy to use

Kommentare: Promax is easy to use, it is self explanatory. Typically new associate who use promax on a daily basis do not require much additional training, which allows them to get straight to work!

Vorteile:

This software is easy to use and navigate. the leaderboard function is motivational and helps you know where you stand for the month. I most often use the bookout feature to make sure the appropriate equipment is used for pricing, which is easy and self explanatory.

Nachteile:

Working in the automotive industry we use several different programs for business. Many of these programs do not work together which can be irritating. Promax seems to work well with most other programs, however there is always room for improvement.

Promax is easy to use!!

Kommentare: loved it, wish it had an app.

Vorteile:

How straight forward it is to use. Dont need much training to get use to it.

Nachteile:

recalling. Wasnt the easiest task to recall a customers info

review of pro max

Vorteile:

The number of reports that help us determine how To value a vehicle or turn it

Nachteile:

I have been using it for a few years and the last upgrade made it easier to use

Thumbs up ‼️‼️

Vorteile:

Great software, easy to use. Utilize it daily.

Nachteile:

Sometimes force closes. Still makes duplicate entries.

Great CRM

Vorteile:

This system is easy to use from the floor to admin. Updates all the time for better service and connects great with our lenders

Nachteile:

System crashes a few times a day. Not sure if thats on their end or with our internet connection. Its nothing crazy but hurts when in the middle of a deal

Awful - worst piece of software I have used since the 90's

Kommentare: Terrible. From the first time I opened I could tell that whoever designed it had no thought about the user and zero experience in the automotive industry and very little technical ability. By far the worst application and delivery of any software in the 21st century.

Vorteile:

Nothing, the whole system it terrible to use. Nothing about it is intuitive, it's constantly having problems, and it is forced to be ran in Internet Explorer

Nachteile:

Everything, you have to add each car individually for the salesmen to be able to have access to the car which creates extra work for management. The mobile version (not the app since they don't have one, but the mobile site) is by far the worst version of anything I've every seen. And the geniuses who designed it decided to make a new domain for this mobile site instead of doing what the should have done and either make a sub domain or just make the full version compatible with all browser to be compatible across all devices instead of only some windows products.

Have been using it for 3 years. Love IT

Vorteile:

So easy to use, If you are not the most tech savey. Love the text option, most people dont like to talk on the phone

Nachteile:

Times out to fast, Hate that i have to log in every other minute. Other than that it would be great.

Great software CRM is very effective with ease of use..

Kommentare: On a day to day basis, this gives me a great view of my two stores and the daily activity of my sales and finance staff.

Vorteile:

Cost effective

Nachteile:

Integration with some of the smaller DMS

I use this program daily for inventory.

Vorteile:

This product is easy to use and has alot of tools to help keep my inventory correct. It allows multiple users which is also nice.

Nachteile:

There is alot of add ons available but all of them cost extra. The price of the program i already quite high

Great Mangerial Tool

Vorteile:

Great managers tool can structure and submit deal poo ull credit quickly and easily

Nachteile:

Very difficult for new sales people to train on for CRM functionality

Not the most user friendly CRM

Vorteile:

ProMax did what it was supposed to in terms of distributing leads and helping the sales department maintain proper followup.

Nachteile:

It is not the easiest software to navigate through. I have used several CRMs in my 9 years in the car business and this was one of my least favorite. It seems redundant, like you have to go through so many steps and clicks to accomplish anything.

1990s deaking

Kommentare: Terrible, we were told you can do anything. Sales rep won’t even call me back. Thank god it was only a one year deal. I won’t continue and I am not even using the desking. I will continue with my cdk desking

Vorteile:

The soft pull of credit and incentive integration

Nachteile:

Old and slow takes forever to load, incorrect incentives calculations on new gm vehicles, limited lease calculation

ProMax Unlimited is a great tool for Special Finance and Websites

Kommentare: We have used ProMax Unlimited for special finance and website package and it has proven very effective in our dealership needs.

Sales Manager

Kommentare: Loved working with that team! Customer service was second to none and the software is very easy to use.