von BeyondTrust4.6/5 1.305 Bewertungen
Wer nutzt diese Software?
Support- und Sicherheitsorganisationen.
Durchschnittliche Bewertung1.305 Bewertungen
- Gesamt 4.6/5
- Benutzerfreundlichkeit 4.5/5
- Kundenservice 4.5/5
- Funktionen 4.5/5
- Preis-Leistungs-Verhältnis 4.3/5
- Kostenlose Version Nein
- Gratis Testen Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1985
Über Remote Support
Bomgar ist der führende Anbieter von Secure-Access-Lösungen für Unternehmen. Bomgars führende Lösungen für Fernunterstützung, Privileged-Access-Management und Identity-Management helfen Support- und Sicherheitsexperten dabei, Produktivität und Sicherheit zu verbessern, indem sichere, kontrollierte Verbindungen zu beliebigen Systemen oder Geräten überall auf der Welt ermöglicht werden. Über 10.000 Organisationen in 80 Ländern nutzen Bomgar, um erstklassige Supportdienste bereitzustellen und Bedrohungen für wertvolle Daten und Systeme zu reduzieren. Bomgar ist privat.
Remote Support Funktionen
- Bildschirm teilen
- Umfragen & Feedback
- Automatisiertes Routing
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Self-Service Portal
- Verfolgung von Interaktionen
- Warnungen / Eskalation
Die hilfreichsten Reviews für Remote Support
Bewertet am 7.3.2018
Best secure remote support software I have ever used!!
Kommentare: A clean, professional, and impressive way to support a customer or client.
Vorteile: I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).
Nachteile: There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.
Bewertet am 27.11.2019
Does what it says on the tin
Great for both Internal and external remote support
Nachteile: None so far as using it for more than 3 years
Bewertet am 22.10.2019
Kommentare: Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system.
Vorteile: Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session.
Nachteile: I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available.
Bewertet am 31.10.2018
For additional remote support
Kommentare: It is a great tool for remote support for users that weren't in my network. It gives the customer/user a really profesional feeling towards the Company they are calling.
Vorteile: I used Bomgar while working as a Technical Support Advisor and it really made the difference. I had to work with users that had no idea about technology and while using Bomgar I was able to solve a customer issue in no time. It was easy to connect with the user and the few options it had to guide the user met the users and my needs as a Technical Advisor.
Nachteile: If the customer had connection issues BOmgar disconnected automatically and it took time to reconnect, so at the end I had to do all the troubleshooting by pone because it took less time than reconnecting with the user's screen.
Bewertet am 13.12.2019
Remote Support with ease
Kommentare: By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations.
Vorteile: The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.
Nachteile: I don't have any cons with the software.