ProEst

Vorteile: The software is easy to understand and it truly meets and exceeds all of our expectation when it came time to turn in a bid . We are a building and design firm, the range of the work we bid goes from electrical, plumbing, HVAC to complete turn key. We appreciate the fact ProEst is constantly improving its functionalities and overall performance.

Nachteile: The issues we had over the years are the same issues we get with other software in our systems, updates sometimes fix one program but conflicts with others. Happy to said the issues were not critical nor catastrophic in our daily use of the program nor cause major delays in our bidding process.

Kommentare: Our experience with ProEst started good, and went downhill quickly. The salesman attached to our account was helpful and able to demonstrate the product well, but did not fully address any limitataions of the product he was selling, even after we described our intended use case. The big red flag was, when asked to be able to trial the software for a week (or less!), they were not able to honor that request. After purchase, the support was extremely lacking from the account management positions. Our trainer was showing us basic features that were explained many times in the purchasing process, and we were able to fully configure and understand the software without their help. The reason we will not be customers of this company is due to the absolutely disconnected support and development efforts. The company prides itself on it's future roadmap (including "AI"), but when confronted with low level usability issues (lack of keyboard shortcuts, copying data) they stated "it is not a priority... could be resolved in two weeks to six months". I have never had such a poor customer experience.

Vorteile: Our company is transitioning from self hosted, installed software to cloud SaaS products. This is one of the few estimation softwares that is completely cloud based. The ability to route estimations through workflows, maintain a shared cost database, and produce good looking reports from the system were all high points. Even the user interface was clean and uncluttered.

Nachteile: The software lacks KEY features that limit it's usability. Our core issue was the inability to copy takeoff or assembly information from one page of a drawing to another. 100% of multifamily developments have shared elements between levels of the building, and to recreate these from scratch every time instead of copying them from another page wiped out all the time savings of assemblies and workflows. There is NO other estimation/ takeoff tool that lacks this functionality. Additionally, there are no keyboard shortcuts (... in 2019). This is a significant slowdown when estimating large projects.