Higher Logic Online Community
von Higher Logic4.4 / 5 92 Bewertungen
Wer nutzt diese Software?
Higher Logics Online Community platform is flexible, scalable, and easy to work with, allowing organizations of any size to create a vibrant community of their own.
Durchschnittliche Bewertung92 Bewertungen
- Gesamt 4.4 / 5
- Benutzerfreundlichkeit 4.1 / 5
- Kundenservice 4.1 / 5
- Funktionen 4.2 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Higher Logic
- Gegründet 2007
Über Higher Logic Online Community
Best suited for Enterprise and Mid-Market organizations. The Higher Logic Online Community platform gives your organization the tools to engage with your customers, enabling better customer support, natural customer advocacy, and increased customer retention. Give your customers the tools they need throughout their journey with your organization to learn, share ideas, and become loyal advocates, ultimately driving retention, revenue, and customer satisfaction.
Higher Logic Online Community Funktionen
- Diskussionen / Foren
- Ideenfindung / Crowdsourcing
Die hilfreichsten Reviews für Higher Logic Online Community
Bewertet am 7.11.2018
HL Community Platform engages members and aids committee work
HL community allows our members to engage each other across the country - and across generations (we've actually had posts from members in their 80s and 90s - so you know the ease of use is there!)
HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)
Ease of use for Open Forum communications is great
We have used extensively in our governance and it really organized and standardized our committee work.
Ability to integrate with Abila product
Abiilty to aid our chapters
I wish the libraries were easier to use - like Windows Explorer (does that show I'm old and not yet used to Sharepoint?)
Wish you could duplicate "events" in the calendar like committee meetings.
Wish the libraries were like google docs/share point and could be worked on collaboratively.
Bewertet am 6.11.2018
Gets the right information to the right people at the right time.
Kommentare: It's been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we're live, I can't imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.
Vorteile: We've been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It's our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.
Nachteile: The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn't well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.
Bewertet am 10.9.2018
Excellent tool for member retention
Vorteile: We've been using Higher Logic's online community software for a few years now and have been very happy with our results so far. Our members took to the forum pretty quickly and we now have a fairly active community. We've also created additional forums for our monthly journal and have allowed members to create specialty groups as well. This increased engagement with our members has definitely helped out with our member retention.
Nachteile: There's a bit of a learning curve when you first start using the software, especially when setting up the automation. Their support is pretty good though so don't be afraid to reach out when you get confused.
Bewertet am 2.11.2018
Online Community User
Kommentare: Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.
Vorteile: This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.
Nachteile: The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.
Bewertet am 19.11.2019
Rethinking our entire structure
Kommentare: I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I've had I found answers on HUG.
Vorteile: I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.
Nachteile: Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.