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Was ist Therasoft Online?

Das Therasoft Lite Practice Management kostet nur 19 $ pro Monat pro Therapeut*in. Schwierigkeiten mit deinen UNBEZAHLTEN ANSPRÜCHEN? Teste den Forderungsverwaltungsdienst. Die EINZIGE Praxismanagementlösung mit Marketing, Management, Clinical und Abrechnung in einem UMFASSENDEN Paket. Eine professionelle Website. Online-sicheres Video. Kreditkartenbearbeitung. Mobile Apps für Kliniker*innen und Kund*innen in Android und iOS. Enthält sogar eine kostenlose Auflistung im Verzeichnis „Finde eine*n Therapeut*in“.

Wer verwendet Therasoft Online?

Zu den Kund*innen von Therasoft zählen Psycholog*innen, Psychiater*innen, Sozialarbeiter*innen, Familientherapeut*innen, lizenzierte Berater*innen, Life Coaches und Suchtberater*innen sowie Praktikant*innen unter Aufsicht.

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Therasoft Online

Therasoft Online

4,4 (308)
69,00 $
Monat
Kostenlose Version
Kostenlose Testversion
68
7
4,1 (308)
4,4 (308)
4,5 (308)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
120,00 $
Monat
Kostenlose Version
Kostenlose Testversion
42
Keine Integrationen gefunden
4,0 (292)
3,9 (292)
4,0 (292)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Therasoft Online

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,1
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
55%
4
32%
3
9%
2
3%
1
1%
Annie
Therapist/Owner in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Liking Therasoft more and more after more than a year

5,0 vor 6 Jahren

Kommentare: I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me!

Vorteile:

1. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive. 2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations. 3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show. 4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust. 5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving.

Nachteile:

Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed.

Antwort von Therasoft Online

vor 6 Jahren

Thank you for your feedback, we appreciate you taking the time to Review our Company. I am sorry you had some difficulties with your documentation. We have made some changes for autosave so if there is any internet connection or other problems our system will autosave what you have completed up to that point. Glad you are able to make the software work for all your needs to do the job you love. Many Thanks, Petra

Kimberley
Psychotherapist in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Help can't get in

4,0 vor 4 Jahren

Vorteile:

Easy to see the schedule. I don't have anything else to say

Nachteile:

Problems getting access, hick ups that need fixing regularly

Jeni
Billing Coordinator in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Therasoft handles most of our needs but has flaws

3,0 vor 9 Jahren

Kommentare: Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready! :) Cons - it is not very user friendly. We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over.
Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online.

Antwort von Therasoft Online

vor 9 Jahren

Thank you for your detailed response, Jeni! Our client's input helps us grow and improve. I know that we have spoken about some of your concerns in the past and addressed some that you had. We do have some great improvements in the works. I think those will address more of the items you have mentioned. Let me know if you would like to schedule some time to meet to discuss things further.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Disappointed

4,0 vor 5 Jahren

Kommentare: Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience.

Vorteile:

It is good for clinical documentation.

Nachteile:

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Dr Bob
Program Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Comments and Suggestions

4,0 vor 15 Jahren

Kommentare: Therasoft offers a sophisticated integration of all the main functions of a busy psychotherapy practice and is scalable to the size of the practice. The software itself incorporates easy user access to functions, customization of documents and the ability to upload your own documents. It is state-of-the-art in terms of web usage, HIPAA security & backup, and integration with external software and human billing systems. They provide a good cost-benefit ratio, especially since one does not have to download or maintain software on one's own computer. The current version is in its final development stages which provides a few rough edges but is full functionality. Fortunately the strength of the design and implementation so far suggest that a smoothly running, user-friendly system is just around the corner.

Vorteile:

Therasoft takes advantage of web-based technology and the "cloud" environment in three major ways: First, the system seamlessly integrates appointments and calendar functions, billing functions (electronic billing, electronic EOBs), credit card, and EMR chart components. Second, the Therasoft system integrates the familiar features of, and interfaces with, popular information management systems like Google Apps, as well as the convenient features of many PDAs. Third, Therasoft builds in the modular flexibility which is needed for the diverse user settings; users can modify intake forms and procedures, upload their own data (including faxes and other images), and post their own custom forms to patient charts. Users can also generate a variety of database reports. Therasoft also integrates with manual billing and electronic billing processing services,and patient eligibility and benefits certification services.

Nachteile:

The biggest con of the Therasoft system is that it is on the cutting edge of web-based systems and is, consequently rough around a few edges. Whereas all the components operate as advertised, there are idiosyncrasies within functions that one wishes were more smoothly operational. For example, Therasoft provides an innovative display method for the main calendar that allows users to see, at a glance, the status of every appointment and allows single click updates of attendance, billing, and insurance functions. However, changing appointment characteristics (for example repeat appointment changes) can involve an unnecessarily complex series of steps. Similarly, the vast array of operations and data displays available for patients can be overwhelming for first time users. Fortunately, Therasoft provides free hands-on training for new users.

Elaine
Office Manager in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great for basic services, the customer services is awesome but could use some improvements

4,0 vor 7 Jahren

Kommentare: My recommendation of the software depends on the size of the business utilizing it. For 1 or two provider businesses that are not or do very little with insurance, it is great

Vorteile:

It is very focused towards the private therapist who deals a little or not at all with insurance. It is very easy to schedule an appointment and bill to insurance. They also work with you to help get the EOB's integrated and EFT set up so receiving payments is super easy too. The drop down menus are easy to navigate and pretty straight forward. They also give you some reports that are helpful to maintain a healthy business and provide training videos on some functions that aren't intuitive.

Nachteile:

From a legal and financial standpoint, things could be improved. The software is very focused on documentation the clinical side of things but not the financial. There is currently no way to record credit card payments if you don't use their system other then the "other" selection. It does not record changes made in the system to the patients payment accounts (ie insurance paid but then took back the money, you delete all record of payment and have to keep a paper copy to remember what happened). While you can make a note on a specific date of service, there is no place to record a financial based note that effects the whole account (ie patient called to complain about whole bill, here is what we did). It would be nice if the system moved something from insurance to patient responsibility only after you record a payment from the insurance, but they system does it whenever so you have to review all invoices to make sure they are truly for the patient to pay. It would be nice if they improved the ease of: viewing patient balance, pull report for what is pending to insurance, re-bill claims to insurance and/or a new insurance, provide tracking in the system so instead of deleting things, you would "back it out", and provided a place to scan outside records so we don't have to keep paper charts with the electronic ones.

monica
Licensed Clinical Social Worker/ Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Therasoft is a personal assistant for the disorganized therapist!

5,0 vor 15 Jahren

Kommentare: Overall the program offers the therapist a way to organize his/her work. It helps me to dot my i's and cross my t's so that in the event of an audit I know that I have collected all of the required information. The support staff have been very responsive and willing to take the time to answer questions. Therasoft is a company that is willing to implement the suggestions given by its clients and that it is working to continuously improve their product to provide the best practice management system available.Overall, the Therasoft saves me time and provides with peace of mind that I have all the information I need to have a complete client medical record. I have recommended this program to others and think that as long as the monthly cost stays equal to what I get paid by the insurance for one session then I will continue to be a faithful follower.

Vorteile:

The program is comprehensive-from start to finish. Registering the client is very easy and the forms automatically put information in the system where I need it. The billing is very easy and really is one just one click! The treatment plan section does help simplify and organize my work with clients. The system is very smart and easy to use once you learn all the details and all it has to offer. I'm still discovering new features all the time that helps to make my life easier. INNOVATIVE is the main word to describe this system.

Nachteile:

The calendar squares are too small. I wish that I could click on a client's name and then be in their individual system with a VERTICAL list of their personal info, assessment, tx plan, medication,progress notes, discharge summary, and payments. This would be an easier set up as I often get confused having to click all aroundclient lists when working on one client's information. Therasoft definately needs a medication section with history, dosage, side effects-it would be great if the current med list AUTOMATICALLY populated each progress note and that it could be amended right there instead of having to rewrite the meds each time. I wish that I could view a ROLLING screen of the progress notes instead of having to click between screens from different dates of treatment. Therasoft desperately needs a Help tab to answer quick questions about using certain features. Despite these limitations, I bet these features will be added VERY soon given the responsiveness of the company.

John
Psychologist in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Therasoft EASILY & COMFORTABLY meets ALL OF MY NEEDS as a solo practitioner. Major Kudos!

5,0 vor 7 Jahren

Kommentare: It has helped me to be better organized and thus feel less stressed. Having everything now available in my telephone app is the icing on top of the Therasoft cake. The creator of this program and his/her hand picked staff deserve my heartfelt thanks!!!!

Vorteile:

I love how help is so available from the support staff. Not only are they knowledgeable but for less tech-savvy individuals like me, they are patient and provide guidance in a manner that helps build my confidence in going forward. The program is very user-friendly and intuitive. Therasoft has also done an excellent job in providing ( as well as anticipating ) all of the ingredients necessary to run a successful a practice; it is right at your fingertips. The scheduling of appointments, billing, therapy notes, CPT codes, DSM 5 diagnoses, as well as an app for your phone that can provide your entire client list, contact numbers, and daily appointments. They are even introducing video therapy sessions/conferencing and electronic billing (for an additional yearly charge scaled to the size of your practice). In brief, I am totally satisfied and would DEFINITELY encourage any practitioner to try their free 30 day trial......you will NOT be disappointed :-)!!!

Nachteile:

Perhaps, in the future, Therasoft might consider developing a platform to dictate notes and appointments instead of my having to type them (for the computer as well as for the app)......just a thought.

Antwort von Therasoft Online

vor 7 Jahren

Hi there! Thank you so much for the kind review we sure appreciate it. I wanted to let you know we do have this option to dictate. Give me a call 888-435-8203, and I can teach you how to-do this. You will need to download dragon dictate and also have you checked out our app? it's called Thersoft download this in your app store on your phone and you can dictate on their as well. Again thank you for the review. We are very excited to be a part of your practice and help you be successful. Petra Vaughn

Kristen
Clinical Psychologist in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Practical Features and Great Customer Service

5,0 vor 5 Jahren

Vorteile:

The software helps me stay organized in my practice by having scheduling, billing/payment, and charting all in one easy location. I use it daily and one of my favorite features is the email or text reminder option for clients as it has helped to cut down on missed appointments. I've rarely had questions over the two years I have used it, but when I do, the customer service response is quick and professional.

Nachteile:

The feature for providing superbills to a client's family member (alternative email) was tricky to use at first.

Michael
Director of Operations in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great features, needs work.

5,0 vor 9 Jahren

Kommentare: It's difficult to think of a more comprehensive software available for therapists to run a private practice, in terms of variability of options for charting, assessments, and treatment plans. It also excels in terms of its intuitive interface from the calendar, which makes it very easy for new therapists to learn. We've been using Therasoft for over three and a half years and, on the whole, have a limited number of complaints, but the complaints we do have are significant. The first problem area would be in terms of tracking aging claims. There is no clear and comprehensive way to manage aging claims in Therasoft. While there are multiple areas to manage claims from within Therasoft, there exists no simple way to manage bulk claims, aside from cobbling together effective methodology from the various reports that Therasoft generates in the form of excel spreadsheets. The second area that I would give Therasoft poor marks in would be in relationship to secondary insurances, as Therasoft offers no mechanism to track secondary insurance claims. While we've developed our own internal procedures for tracking these, it currently can't be done with Therasoft alone. In addition, Therasoft offers its own merchant account for credit card transactions. Unfortunately, Therasoft's merchant account services offer no itemized report for what you are being charged on a per transaction basis. The reports available within Therasoft often seem to disagree with one another and do not always match bank account deposits. While I have called and emailed about this, it has never been fully resolved and remains an ongoing problem. Which leads me to my final criticism. Responsiveness. While I have to give really high marks to Petra, Irina, and Gene over at Therasoft (they are super-helpful for day to day challenges that might arise), problems related to Therasoft's functionality are rarely addressed in a timely manner. Jas is the only person within Therasoft that seems to have the ability to edit, alter, or fix Therasoft when it comes to matters of core functionality, and his responsiveness has become increasingly limited. Therasoft offers a better array of exceptional components than most of the competition does, despite my above complaints, and I still believe they offer enough functionality to make their software my first choice, though I think it worth a prospective customer's time to investigate the needs of their practice before making a decision.

Deborah
Psychotherapist in USA
Computer-Software, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Integrated Softward with Amazing Customer Support for Psychotherapy Notes and Billing

5,0 vor 5 Jahren

Kommentare: We are extremely pleased with Therasoft and highly recommend their software package and support services to our colleagues in the business of providing quality mental health services.

Vorteile:

Therasoft offers a unique package that includes client demographics, attendance, calendar, notification and billing capabilities. Medical records forms are customizable and efficiently generated. Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent. Utilizing their integrated billing and claims management services have resulted in our business receiving steady income that increases cash flow dramatically. In particular, services by our dedicated claims representative [SENSITIVE CONTENT HIDDEN] has helped our start-up to get to the next level in our service provision and financial strength.

Nachteile:

We have not identified any downside to utilizing this software package with customer support for integrated client management and insurance billing.

Mary
Admin in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Disappointed

1,0 vor 5 Monaten

Kommentare: Had been happy with though now am regretting daily for the past several months. The service has gone down hill fast.

Vorteile:

How it used to be. Actually reliable at one point.

Nachteile:

Lack of communication, hard drive issues and vague follow through with empty excuses. This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?” (Which was never sent) No accommodations made for their issues other than we the consumer needs to remedy their errors. Oh and if you want to leave, be prepared to cough up $5000 to have your files saved.

Jovasha
Executive Director in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Walk through with [SENSITIVE CONTENT HIDDEN]

5,0 vor 4 Jahren

Kommentare: Therasoft is user friendly, I love the live support as well as the various chat features.

Vorteile:

[SENSITIVE CONTENT HIDDEN] not only provided us with an article on the changes for billing to telehealth but she scheduled a one on one walk through to provide hands on demonstration and to assist that we have no further questions etc

Nachteile:

I think that the therasoft lite program Option should be made available again as it was ideal for part time contractors

Taurus
Licensed Professional Counselor in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Everything a clinician needs for practice management

5,0 vor 7 Jahren

Kommentare: Being able to run and manage my practice more efficiently.

Vorteile:

Being able to do everything to run my practice from appointments, documentation, marketing, and billing. I have tried several other software programs prior to Therasoft Online and had to piece mill other programs to make it all work. With Therasoft I don't have to use any other program to fulfill my needs. My clients like the ability to register and schedule their own appointments for convenience. I like the ability to have online sessions for clients that cannot travel to the office. The mobile app for clinicians is very user friendly and provides more features than other softwares I have used. Whenever I have a question or problem the team is readily available and responsive.

Nachteile:

The price is a little higher than other EHR software, however the features are worth it in the end.

Antwort von Therasoft Online

vor 7 Jahren

Hi Taurus, Thank you so much for the review. We truly value your thoughts! Thanks, Tiffany

Tim
Licensed Professional Counselor in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Therasoft keeps me in business.

5,0 vor 6 Jahren

Kommentare: When I began with Therasoft, I was owed thousands of dollars in insurance claims and had no idea how to resolve it. I needed to 'go digital' in my systems and TS was there to walk me through the training and help me receive payment. Reps are life savers and keep me sane in my work. I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny!

Vorteile:

Therasoft has amazing customer support and is easy to use once you train with their tutorials. The phone app allows me to manage my client load once entered into the system. From intake to insurance claims, Therasoft handles all my needs and makes my life easier. I cannot imagine trying to run my business without it.

Nachteile:

Training takes some time but is very rewarding. The support is always there to answer questions and resolve issues.

Michael
owner/therapist in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Therasoft works very well, lots of reports and easy to use.

5,0 vor 7 Jahren

Vorteile:

The scheduling is easy, good reports , over the years many new features have been added making it more useful.

Nachteile:

The only con I would state is being able to review past notes. There are a lot of clicks to go from note to note.

Antwort von Therasoft Online

vor 7 Jahren

Hi there! Thank you for the great review, we always love to hear the good things and even the things that you are struggling with, this makes Therasoft a much better software because we are hear to listen to you and meet the needs we can. Call us on our support line and we could help you with the viewing of prior notes, maybe even make a change that makes things easier for you. Our number is 888-435-8203. Petra Petra

Carol
Owner in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Therasoft Online Streamlines the Business Aspect of Private Practice

5,0 vor 6 Jahren

Kommentare: Therasoft on line makes it easier to keep track of appointments, keep track of payments, and easy to send claims.

Vorteile:

Therasoft is easy to use. It not only has an easy to use progress note, but also tracks accounting aspects of your business. Therasoft also has billing that you can send statements to your clients each month. I also like that notes can repopulate from the week before.

Nachteile:

sometimes moving from screen to screen takes too long.

Antwort von Therasoft Online

vor 6 Jahren

Thanks for the great review. Call us sometime and we can teach you a trick on the screen to screen moves! Therasoft Team

Debi
Therapist/Owner in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Billing, clinical documentation, marketing, scheduling.....Therasoft helps do it all successfully.

5,0 vor 7 Jahren

Vorteile:

The customer service is excellent. Every single person we have worked with has been amazing. They are professional, available and respond quickly every time. They have gone above and beyond in assisting us in successfully using the program to our benefit.

Nachteile:

The deposit account has caused some issues for us. Probably a user issue, not a system issue. I would prefer just a client credit account that would not prohibit us from entering in any insurance payment when we need to.

Antwort von Therasoft Online

vor 7 Jahren

Hi Debi, It has sincerely been a pleasure working with your office! If you can, please email me some times you're available to chat about how you might be able to make the deposit account work better for the practice. Tiffany

Kristina
Owner, Therapist in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Lots of Steps

3,0 vor 9 Jahren

Kommentare: Thus far, we have been fairly satisfied with our experience with Therasoft. The pros have been being able to bill insurance directly and in just a few clicks. I also enjoy that we can develop treatment plans (all though I think some more finessing could be done there), send assessments to clients online (LOVE this feature), as well as having the ability to remind clients of appointments via email and text. Cons would probably be the lack of ease at billing secondary insurance companies. I don't like having to print things off, then delete claims. Too many steps and too much time to take to do this. I also have not been satisfied with how billing is handled. Initially we were able to be billed automatically and our cards charged. Now I have to pay w/a card EACH month. I know, first world problems....but it was nice having an automatic payment set up. It's frustrating that this isn't an option anymore. Treatment Plans would be improved by autosuggesting treatment options specific for the client's diagnosis. This was one thing that Therascribe did that we really enjoyed. This is a little con too, but the eye appeal of Therasoft is not very high....some fine tuning on web design would be nice. (little things, but you asked for an honest review....) Overall, it's working fairly well. Having training videos available for specific issues that come up recurrently, that we can watch at our leisure, would be beneficial too.

Antwort von Therasoft Online

vor 9 Jahren

Thank you for your review Kristina! We believe that we can address some of your concerns. We currently have a lot of improvements underway, which may address some of your concerns. Thank you again for taking the time to write a review.

Maurice
Owner in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MH PP in NC

5,0 vor 3 Jahren

Kommentare: It has been very influential in the development of my business from onboarding to hipaa compliance.

Vorteile:

The software is user friendly and very customizable.

Nachteile:

The features can feel Overwhelming. It can feel very vast because of the options and access.

Cynthia
owner in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall excellent

5,0 vor 7 Jahren

Kommentare: The software saves me time in terms of running my practice.

Vorteile:

Ease of use, I find that it is easy to navigate and in general, it has all the functions that I need. I find the software primarily excellent for my practice needs.

Nachteile:

I would like to see more variety of reports, specifically assessment and treatment that are not so lengthy. It would be great to have an option to have a pre-registration for families.

Guy
Director in USA
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use but could be a bit more intuitive in design. Customer support is 5 Star all the way.

5,0 vor 7 Jahren

Kommentare: Easy to process most of my payments.

Vorteile:

Everyone I've spoken with have been courteous and knowledgeable. one od the Customer support representative in particular has been very accommodating and scheduling meetings for me to learn and get better at using the software. I really appreciate her professionalism. I declined several other EHR systems (Simple Practice, Therapynotes etc.) because they did not have support staff I could verbally speak with.

Nachteile:

The registration process is not hard but I think in some ways could be a bit more intuitive. At times figuring out the payment processing part can be a little confusing but I think as I get more familiar with it that will change. Figuring out the online video counseling was a little more difficult than I expected. My clients had a hard time with it. Perhaps this is an area for improvement. Dealing with the pop ups or disabling pops was a pretty long process. The long email I received though helpful was an immediate turn off, because my first reaction was "Oh no, this is long and detailed email." But I was able to have the online session with my client. Another point to consider, I have had two or three experiences when I did call Therasoft but could not get anybody and 1 or 2 individuals who could not answer my questions, but I did not lose confidence because of my previous positive experiences with representative and other staff.

sandal
clinical director in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

therasoft review

5,0 vor 8 Jahren

Kommentare: complete and comprehensive application, not user friendly, reports are difficult and is not rendered in clear narrative much corrections are needed by user. Too much time spent entering info and correcting info into readable narrative.

Vorteile:

mobile features (dictation and notes via mobile device

Nachteile:

too complicated, not user friendly. Treatment plans and assessments does not measure up to other practice management programs.

Pauline
CEO in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Problematic Concerns

4,0 vor 4 Jahren

Kommentare: Ability to track appointment schedule and number of sessions per month

Vorteile:

Ability to manage the Client Contacts and the helpful hints for practice management

Nachteile:

Difficulty with logon, and frequency of reinstalling the ID

Dr Mary
Owner in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Wonderful product, fabulous staff, and constant improvements - great software!

5,0 vor 8 Jahren

Kommentare: From the inception of my experience with Therasoft, the responsiveness, concern, and level of support delivered has always been exemplary. A company is always much more than it's product; it must be backed by capable and caring individuals with a eye toward the future. This is what I have found in Therasoft, and is the primary reason for my loyalty.

Vorteile:

Ease of scheduling and billing.

Nachteile:

Inability to easily schedule overlapping events.