3PL Warehouse Manager

WMS for 3PL's

Vorteile:

Ease of setup, use and adoption. Training curve for new employees is minimal.

Nachteile:

The communication of updates and new features that are constantly coming out could be a bit more robust.

Couldn’t do what we do without Warehouse Manager

Kommentare: Our customers love the features and frequently comment on how it is like nothing they have ever seen

Vorteile:

The flexibility is second to none! The system is able to adapt to so many of our unique scenarios and situations!

Nachteile:

Honestly it has been so good I have nothing bad to say

Buggy, Missing Basic Features, Horrible GUI

Kommentare: Keep moving, Skip Magaya too, both horrible systems, with horrible customer service.

Vorteile:

Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it.

Nachteile:

Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages.

Pretty Good

Vorteile:

The user interface is great. The company seems to do great at some of the basics and seems to have some forward thinking strategy in its development.

Nachteile:

Polish and enhancements to existing features are a struggle for them.

Extensiv - first 6m review

Kommentare: Reliable, good value, and a huge step forward for us. Now to make it work even better for us.

Vorteile:

I appreciate the personal level of support from the onboarding and customer success team. We can move closer to the best in class reputation we want to provide our clients.

Nachteile:

Some key tools are not fully developed for the Australian market yet, requiring unexpected and costly workarounds.