Wer nutzt diese Software?
Perfekt für E-Commerce, Banken, Finanzen, & Versicherungen, BPOs, Bildung, IT-Produkte und Dienstleistungen, Gesundheitswesen, Immobilien, Medien & Verlag, Regierungen, Start-ups und vieles mehr.
Durchschnittliche Bewertung19 Bewertungen
- Gesamt 4 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 3.5 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2003
Über Ameyo Omni
Ameyo ist eine Omnichannel-Customer-Engagement-Software, die es Unternehmen ermöglicht, kohärente Cross-Channel-Kundenerlebnisreisen zu liefern. Das Angebot von Ameyo dient auch Kunden auf Cloud (Private, Public & Hybrid). Ameyo ist stolz darauf, in drei aufeinanderfolgenden Jahren im Gartner Magic Quadrant genannt zu werden (2015-16-17). Ameyo bedient die Contact-Center-Infrastruktur von über 60 Ländern und unterstützt über 1600 Enterprise-Contact-Center weltweit.
Ameyo Omni Funktionen
- Berichterstattung / Analyse
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Manuelles Wahlsystem
- Progressives Wählersystem
- Prädiktive Wähler
Die hilfreichsten Reviews für Ameyo Omni
Bewertet am 16.3.2017
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Vorteile: Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Nachteile: Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
Bewertet am 12.9.2016
The most cost effective contact center solution available in the market right now!
Kommentare: We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology. We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
Bewertet am 13.7.2018
you can work efficiently and more productive as well.
Kommentare: increase of work productivity and less agent errors.
Vorteile: Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Nachteile: Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Bewertet am 11.4.2017
Need to improve Customer Support
Kommentare: Hi, Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time. Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
- Easy to use
Nachteile: - Support team
Bewertet am 31.3.2017
Ola and Ameyo
Sankar rao A.
Kommentare: Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
Vorteile: The Ameyo software is flexible and it can be customized to suit any of Ola's need.
Nachteile: I would have preferred it to be configurable, so that customization effort could be reduced.