--- description: Detaillierte Informationen über Ameyo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ameyo Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Ameyo](/software/85852/ameyo) # Ameyo Canonical: https://www.capterra.com.de/software/85852/ameyo Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/85852/ameyo?page=2) > Ameyo Call Center Suite ist eine umfassende Interaktion-Management-Lösung für Contact-Center und Unternehmen. > > Bewertung: **4.2/5** von 100 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Ameyo? Perfekt für E-Commerce, Banken, Finanzen, \& Versicherungen, BPOs, Bildung, IT-Produkte und Dienstleistungen, Gesundheitswesen, Immobilien, Medien \& Verlag, Regierungen, Start-ups und vieles mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 100 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ameyo - **Region**: Gurgaon, Indien - **Gegründet**: 2013 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Bahrain, Botsuana, Brunei Darussalam, Burundi, Cabo Verde, China, Dschibuti, Gabun, Gambia, Ghana, Indien, Indonesien, Iran, Israel, Kambodscha, Kamerun, Kanada, Kasachstan, Katar und 45 weitere ## Funktionen - Alerts/Escalation - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM - Call-Center-Management - Chatbot - Computer Telephony Integration - Dashboard - E-Mail-Management - IVR - Inbox-Management - Kampagnenmanagement - Kontaktmanagement - Leadmanagement - Listen-Management - Management der Anruflisten - Multi-Channel-Kommunikation - Performance Management - Prädiktive Wähler - Rückruf-Terminplanung - Text in Sprache (verwandeln) - Umfragen & Feedback - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Integrationen (6 insgesamt) - Freshdesk - Salesforce Sales Cloud - SugarCRM - Talisma CRM - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.capterra.com.de/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.capterra.com.de/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [Genesys Cloud CX](https://www.capterra.com.de/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Nutzerbewertungen ### "Make anyplace as your Call Centre at anytime" — 4.0/5 > **Irfanudeen** | *7. April 2022* | E-Learning | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity. > > **Nachteile**: Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features. > > Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo. ----- ### "Best one - Call centre management" — 5.0/5 > **Suresh** | *12. April 2022* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS" > > **Nachteile**: I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue. > > The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS" ----- ### "Ameyo" — 2.0/5 > **NEERAJA** | *19. November 2023* | Verbraucherdienste | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good > > **Nachteile**: connectivity so poor hang-up continued > > not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients.. ----- ### "Ameyo-One of the best call management tool" — 5.0/5 > **Verifizierter Rezensent** | *1. Juni 2021* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage > > **Nachteile**: 1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations > > It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools. ----- ### "Best Cloud Telephony Services" — 5.0/5 > **shaik** | *2. März 2022* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy,very convient and integrate with other softwards like Salesforce > > **Nachteile**: Call recordings and url genration which is offen not happening > > Really good and enjoying the service integration with Salesforce to process business transacion. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/85852/ameyo?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/85852/ameyo) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten