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Was ist Ameyo?
Ameyo ist eine Omnichannel-Customer-Engagement-Software, die es Unternehmen ermöglicht, kohärente Cross-Channel-Kundenerlebnisreisen zu liefern. Das Angebot von Ameyo dient auch Kunden auf Cloud (Private, Public & Hybrid). Ameyo ist stolz darauf, in drei aufeinanderfolgenden Jahren im Gartner Magic Quadrant genannt zu werden (2015-16-17). Ameyo bedient die Contact-Center-Infrastruktur von über 60 Ländern und unterstützt über 1600 Enterprise-Contact-Center weltweit.
Wer verwendet Ameyo?
Perfekt für E-Commerce, Banken, Finanzen, & Versicherungen, BPOs, Bildung, IT-Produkte und Dienstleistungen, Gesundheitswesen, Immobilien, Medien & Verlag, Regierungen, Start-ups und vieles mehr.
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Bewertungen über Ameyo
Review for Ameyo
Kommentare: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.
Vorteile:
The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.
Nachteile:
I find no difficulty in using this product as continuously used it for many years.
In Betracht gezogene Alternativen:
Best one - Call centre management
Kommentare: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"
Vorteile:
I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"
Nachteile:
I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.
In Betracht gezogene Alternativen:
Ameyo Experience
Kommentare:
Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.
Vorteile:
Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics
Nachteile:
Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.
Best call centre for education
Kommentare: 360 degree call centre solutions i like everything about the services
Vorteile:
Customer service, timely resolution of all the issues, adaptive with latest technology
Nachteile:
Nothing at all, i have overall good experience
In Betracht gezogene Alternativen:
Ameyo-One of the best call management tool
Kommentare: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.
Vorteile:
Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage
Nachteile:
1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations
