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eResidentCare
Was ist eResidentCare?
Kostengünstige SaaS-Webanwendung für betreutes Wohnen und Pflegeeinrichtungen. Entwickelt für das komplette Pflegemanagement mit eMAR, elektronischen Diagrammen, Pflegeplänen, Bewertungsnotizen, Serviceplanung, Marketing und Abrechnung. Echtzeitinformationen, die über Laptops, Desktops, Tablets oder Smartphones zugänglich sind. Das Programm umfasst regelmäßig geplante Upgrades und Unterstützung. Keine Installationen erforderlich. Wartungsfrei.
Wer verwendet eResidentCare?
Webbasierte Lösung für Anbieter von langfristigem betreutem Wohnen, Wohnen in Apartments, Wohnheimen, Gruppenhäusern, Seniorenpflegeeinrichtungen und Heimen für geistig Behinderte.
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Bewertungen über eResidentCare
A world-class platform with world-class support
Kommentare: [sensitive content hidden] provides world-class support for a world-class product! We know that we can always reach out to [sensitive content hidden] when there are concerns or problems we need support with and she provides timely solutions to support our organization. The platform is used by many levels within our Direct Care Support team and all feedback/suggestions for improvements have been received with open minds. All in all it's a night and day difference compared to our previous software that allows our team to work smarter not harder.
Vorteile:
User friendly platform with plenty of customization for various functions. Fantastic customer support with quick resolutions for issues. Software enhancements regularly that address user feedback and suggestions.
Nachteile:
None. We've been very happy with our decision to switch software providers and after a year of experience with eResidentCare we have no regrets making the change.
Antwort von Software Solutions Associates
vor 4 Monaten
Thank you for such an incredible review! We are thrilled to hear that you consider eResidentCare a “world-class product” and that we have been able to meet your needs with timely solutions. Knowing that the platform has made a positive difference for your Direct Care Support team, enabling smarter, more efficient work is wonderful! We truly value your feedback and suggestions. Thank you for being a valued part of our eResidentCare family!
My experience
Kommentare: Excellent experience with the software and ability to make changes when needed.
Vorteile:
The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. I used this software at another ALH that I owned and recommended it to my new boss.
Nachteile:
Sometimes it goes down for maintenance without notice.
Antwort von Software Solutions Associates
vor 4 Monaten
Thank you or your wonderful feedback and for recommending eResidentCare to your new team! We are glad to hear you found the software easy to use and our support team responsive. We strive to keep maintenance disruptions to a minimum and are working on ways to improve our notification process for scheduled updates. Your continued trust in our software means a lot to us, we are committed to providing you and your team a reliable experience.
To be honest I'm not a computer person, I'm still used to the old school writing things on the chart
Kommentare: I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.
Antwort von Software Solutions Associates
vor 9 Jahren
Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!
evaluation of Eresident performance
Kommentare: It is a great software in relation to it's effectiveness & efficiency.
Vorteile:
the simplicity of the software that each staff finds it easy to navigate but at the same time it is restricted to the authorized users. The software app can be downloaded and accessed through the mobile phone hence easy to look up client's chart while at the appointment.
Nachteile:
the software doesn't have the autocorrect feature hence doesn't correct spelling mistakes or typos as one is typing.
Antwort von Software Solutions Associates
vor 4 Monaten
Thank you for your thoughtful review! We are thrilled that eResidentCare is both user-friendly and secure for your team, and that the mobile functionality enhances convenience. Your feedback on the autocorrect feature is greatly appreciated and helps us improve. We are proud to support your team's success!
Director of Rose’s Assisted Living Facilities
Kommentare: the experience has been exceptional they answer all of our questions and concerns.
Vorteile:
they answer all our calls and assist with guidance.
Nachteile:
nothing to bad to say they have done an excellent job.
Antwort von Software Solutions Associates
vor 4 Monaten
Thank you so much for your kind review! We are thrilled to hear that you have had a positive experience and found our team responsive and helpful. We are here whenever you need us and look forward to continuing to support your team.
