von Frontdesk Anywhere4.4 / 5 100 Bewertungen
Wer nutzt diese Software?
Independent hotels, motels, resorts and management groups.
Durchschnittliche Bewertung100 Bewertungen
- Gesamt 4.4 / 5
- Benutzerfreundlichkeit 4.4 / 5
- Kundenservice 4.4 / 5
- Funktionen 4.1 / 5
- Preis-Leistungs-Verhältnis 4.2 / 5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Frontdesk Anywhere
- Gegründet 2009
Über Frontdesk Anywhere
Designed and developed in San Francisco, Frontdesk Anywhere PMS is the award winning, web-based hotel management software dedicated to independent hotels, management groups, resorts and motels.
Its powerful features include: easy reservation management, reporting, group bookings, no-fee booking engine, revenue management, credit card integration and 2 way integration with 140+ distribution channels as well as the GDS.
See the reviews and start a free trial today!
Frontdesk Anywhere Funktionen
- Einzelne Immobilie
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
- Anmerkungen zur Reservierung
- Reservierung von Akitivtäten
Die hilfreichsten Reviews für Frontdesk Anywhere
Bewertet am 23.1.2019
FDA Hospitality Booking Engine and More
Kommentare: FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger. Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat.
- internet based system, can be accessed from numerous devices
- itemized nightly invoices
- unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system
- IBE integrates with Wix created websites
- rate manager is extremely easy to use
- create trouble tickets online, response time is satisfactory
- integrates with channel managers and 3rd party software
- no mobile app, only mobile website (can be a pain to login/logout on phone)
- 24/7 support exists, but difficult to get ahold of tech support by phone at any given time (typically will get a call back within 24 hrs.)
- cannot highlight rooms to create blocks/reservations (must open new reservation tab in either case)
- customized emails require coding experience (not user friendly)
- inability to email ALL guests with custom email (for alerts, temporary hazards, etc.)
Bewertet am 18.7.2018
Efficient support team! Great software for hotel operation, services, and time management
Vorteile: I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second. The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.
Nachteile: We are looking forward to be using their full function of POS software. At the moment, we use the lite version that comes with the package but the result is great anyway.
Bewertet am 17.10.2017
Kommentare: Easy to use
Vorteile: Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.
Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option.
More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.
Bewertet am 27.6.2017
Easy to use with great customer support team
Kommentare: Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.
Vorteile: What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.
Nachteile: Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!
Bewertet am 25.11.2019
Very Happy with Frontdesk Anywhere!
Kommentare: It has been a great experience.
Vorteile: Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.
Nachteile: They are working on the reporting system in a newer version of the platform.