Wer nutzt diese Software?

800+ companies trust Zuora to power their subscription business.

Durchschnittliche Bewertung

41 Bewertungen
  • Gesamt 4 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 3.5 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 3.5 / 5

Produktdetails

  • Startpreis 99,99 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Zuora
  • http://www.zuora.com/
  • Gegründet 2007

Über Z-Billing

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time.

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Z-Billing Funktionen

  • Abonnementverwaltung
  • Mahnwesen-Management
  • Nutzungsverfolgung / Analyse
  • Produktkatalog
  • Rabatt-/ Gutscheinmanagement
  • Registrierungs-Management
  • Revenue-Recovery-Systeme
  • Self-Service Portal
  • Steuermanagement
  • Stornierungsmanagement
  • Testversion-Management
  • Umsatzrealisierung
  • Wiederkehrende Abrechnung
  • Abrechnungsportal
  • Anpassbare Rechnungen
  • Kontakt-Datenbank
  • Kontingenz-Abrechnung
  • Mahnwesen-Management
  • Mehrere Währungen
  • Mobile Zahlungen
  • Online-Abrechnung
  • Online-Zahlungen
  • Projekt-Abrechnung
  • Steuer-Rechner
  • Stündliche Fakturierung
  • Wiederkehrende Zahlungen / Abonnement-Abrechnung
  • Zahlungsabwicklung
  • Mahnwesen-Management
  • Mehrere Währungen
  • Self-Service Portal
  • Verzögerte Rechnungsstellung
  • Wiederkehrende Rechnungen
  • Wiederkehrende Zahlungen / Abonnement-Abrechnung
  • Zahlungsabwicklung
  • wiederkehrende Zahlungen mehrerer Zeiträume

Alternative Produkte

Die hilfreichsten Reviews für Z-Billing

Getting Better

Bewertet am 14.8.2019
Verifizierter Rezensent
Billing Specialist
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Vorteile: The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Nachteile: Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

I was a developer/maintainer/admin on this for a number of years at my last company

Bewertet am 16.7.2018
Verifizierter Rezensent
Principal Engineer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Nachteile: Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Needs more power

Bewertet am 7.11.2018
Verifizierter Rezensent
Junior Project Manager
Marketing & Werbung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Vorteile: Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Nachteile: There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Zuora Review

Bewertet am 17.1.2019
Verifizierter Rezensent
ERP Systems Analyst/Salesforce Admin and Developer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Been great so far, great tool for any SaaS company

Vorteile: Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Nachteile: Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

A powerful product

Bewertet am 14.7.2015
Zack U.
COO
Computer-Software
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Nachteile: Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

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